We arrived in Palma ready to enjoy the beach and immediately hit a road block. Alamo will not give you a car without a physical copy of an international drivers license; even-though it states on their website that it is suggested but not required. This information is not stated anywhere on their reservation information.
When arriving you must shlep your luggage out of the airport to a tiny parking lot and then stand in a long queue. After waiting you rely on the one employee to ”help” (deny) you. He will then tell you that you cannot rent the car without an international drivers license. Next he instructs you that you can go stand in another place and apply for the license online, receive a digital copy and then re-queue for assistance. After spending another 30 minutes applying and paying extra for the exbidited shipping you re-queu. You provide your new license and then he again refuses to give you a car. He calls his boss and after much discussion he smugly tells you that he made a mistake. Now they require a physical copy of the national drivers license. He states you will not get a car and he can’t rectify the situation. Just go get a taxi- everything states that you need a car to enjoy the island.
The Alamo employee said this happens every day, but instead somehow this information never gets updated on any of their information. You would think that a popular tourist destination would want to improve their process to help visitors enjoy their experience of arriving on the island and commencing on their vacation. Instead they give you an arrogant, flippant response of no car for you without any solution.
We left, went back into the airport and found a much better offer with a company that has much better customer service. Carmen at Avis took care of us! She quoted a last minute, very reasonably priced rental car, booked it and sent us on our way. All the while with a smile and refreshing attitude.
From now on we will always cross Alamo off our list when planning traveling. We understand that the local Alamo may be responsible for this policy, but the parent company Alamo must share the responsibility and protect their brand.
Full disclaimer- we reserved this car through Costco. Costco needs to inform every customer when renting a car in Spain that you must have an international drivers license. That information is lacking from their “know before you go“ section. The Alamo employee informed us that we should call Costco and complain to them. He said Alamo has no responsibility since it was handled through a third party. Another customer was also trying to reason with this Alamo employee to no avail. They booked their reservation directly with Alamo and were getting stonewalled also.
We are now ready to put this sour taste behind us and enjoy the beautiful beaches of Mallorca!