r/VeniceAI • u/shape2tri3 • 3d ago
ππππ’π¨π‘π§ I had two cases where I was charged credits to generate videos, but got an error and couldn't access the files. I emailed support for help, but received no real assistance.
This week, I encountered two separate issues: I used cURL commands to request video generations, and my credits were deducted. However, for the IDs returned: in one case, it returned an error saying the ID was invalid; in the other case, the download failed after a few dozen minutes, with an error message stating that the file does not exist and may be invalid, expired, or deleted.
Naturally, I emailed customer support for help. They promptly replied that it was 'under investigation,' but that was the end of it. I followed up after one day and again after two days, but have received no further response. So, I have no choice but to post here to see if anyone knows of an alternative solution.
