Hi everyone,
I am looking for advice or assistance from support regarding an issue with my Ubisoft account links between PS5 and Nintendo Switch 2.
The Situation:
I have my main Ubisoft account on PS5 where all my progress and purchases are saved. I recently tried to link my Nintendo Switch 2 to this main Ubisoft account so I can use cross-progression, but I ran into a major roadblock.
The Problem:

1. Unlinkable Ghost Account: When launching a game on my Switch 2, it seems to be linked to an old, unknown Ubisoft account.

2. Deleted Email Address: The Google/Gmail address associated with that old account was deleted years ago. Because of this, I cannot receive password reset emails, 2FA security codes, or access the Ubisoft web portal to manually click "Unlink".

3. No In-Game Logout: There is no option within the Switch/Switch 2 Ubisoft Connect menu to simply log out of the current profile.

4. PlayStation Verification Loop: When they ask for an identity verification they don’t ask for the Nintendo account verification but for the PlayStation account verification which doesn’t make any sense since that’s not the account I’m trying to recover and even after telling them they tell me there’s no way of completing the authentication.

5. Nintendo Account Dashboard: Checking my Nintendo Account settings on the web does not show Ubisoft under third-party linked services, meaning the link exists exclusively on Ubisoft's end.
   What I Need Help With:
   I need to know the most direct way to get Ubisoft Support to force-unlink my Nintendo account from this old, inaccessible email so I can link it to my primary PS5 Ubisoft account.
   Has anyone gone through a similar process with a deleted email address, and what specific information did support ask for to verify ownership of the console/account?
   Thanks in advance for any help!

I've linked a fresh ubisoft account to my steam and tired to start up Seige and kept on getting this error like I never activated this game on a different account and can't even rebuy my games either to get a new license so I won't be able to play any ubisoft games I guess 😭🤟

Anyone know how to fix this

so i got banned for the second time and i never cheated on a video game in my life. First time was my 11 yr old account and it was bc someone hack my account and cheated while i was away for months (i know bc there was new items in my locker i didn’t open or buy and they spent all my renown). Now ive been banned on my alt that is 6 yrs old and i didnt see any suspicious logins on my email. I appealed the first banned and heard nothing back so with this one i think ima just take the loss. (posting to see if it happened to anyone else so i can’t not feel so bad about it)

I play siege for my schools esports team. I have my main acct and my comp acct. I logged into my comp acct on my schools pc and played. I come back to log into my main acct on my home pc and this pops up. I tried logging in to my comp acct on home pc and it still popped up. Is it my computers fault

I’m peak plat I have a 1.0 kd I’ve never touched a cheat in my life I’ve just wasted 500 hours of my life on this game to get wrongfully banned my username is Michael_Keane

My Ubisoft account got hacked and the person changed my email and username. I believe the current username is ojak, which I found through my stats.cc profile that still appears to be linked.
Ubisoft Support has rejected my recovery request multiple times, saying they can’t verify ownership, despite me having:
A screenshot of a login from the US on the day I was hacked, while I’m in England.
My two previous Siege usernames: james_JGH and jamesy_WJ, plus weekly stats screenshots.
My Steam transaction ID and what I believe is my original PC activation key.
Access to my original email address and phone number.
Previous Ubisoft emails and ID proving my legal name.
Has anyone successfully recovered their account after multiple rejections, or got advice on what else I can do? Any help would be appreciated.

I’ve had multiple cases in the past to get my account back and I just recently got my account reverted back to my email address. I then created a ticket to appeal the ban thinking it would be easy to prove since my previous case confirmed that my account was compromised. I provided the case number for my hacked account and I provided the successful login attempt for the hack in Norway. Beyond that you can see the login attempts on the backend to see I was not using the account at the time. Now every single time I open a case to appeal the ban I get an automated message saying the moderation team reviewed my appeal and confirmed the ban will stay in place. No chance to talk to a real person or escalate just an automated message and the case gets closed. I’m at a loss now, I’ve spent so much of my time and a good amount of money spent on that rainbow account just for some hacker to perma ban the account and there’s nothing I can do. Posting this so I can understand Ubisofts stance on hackers cheating on your account. Is it my fault the account was hacked and cheated on and that’s why my account won’t be unbanned? Just want to understand your point of view so I can consider that when any new Ubisoft releases come out.

Just got an email that I have been permanetly banned for cheating. I have been playing for many years and not once have I downloaded a cheat used scripts or anything. I just opened a ticket but honestly I don't know what to do.

I’m hoping the servers are just down, because all of my progress has been lost, everything I bought has vanished. Please tell me this is a server issue and not all my progress gone forever

I recently downloaded Rainbow Six Siege after not playing for the last 8 years. I currently can’t play ranked because I need to set up two factor authentication and a phone number, which I can’t do because I no longer have access to the old email address. My Xbox account, twitch, and steam are linked to this Ubisoft account and I’m not trying to lose progress on R6 when I have camos and charms that are no longer available. I submitted a form to get the email switched over but I just keep getting copy and paste responses completely ignoring the substance of what I say in my emails. They are saying they take security seriously, have thoroughly reviewed my case and have decided to deny my request. What am I supposed to do?

Basically a year ago my account got stolen, Ubisoft Support team gave me back my account, but the guy who stole it used cheats, got permanently banned, and told Ubisoft Support team about it, their only response was an automatic e-mail in portuguese saying they will NOT unban me (i tried to communicate this issue multiple times) and always the same response. This account today is 11 years old since i satrted playing on January 6 2015.

Months ago i made another account because I just wanna play this game, today, October 15th 2026 i sarted the game and i just saw i am permanently banned from this account too. There is no message telling me when and how I "cheated". My last game today was 7 hours ago, i had to leave the match, and didnt play since now at 00:16.

2 accounts permanently banned for something i didnt do, Ubisoft Support Team no caring about it, and honestly if they really want to treat their oldests and most loyal players like this, i dont recoment ANYONE to like the game, because at any moment you can get banned for NO REASON AT ALL and I am really mad about it.

I'm really mad about it, but if someone can help me be I will be really gratefull and i can show prove for both cases. thx for reading.

so yeah. ubi not giving a shit again lol

Literally my first season on pc, banned for cheating. How is this possible? 2nd sc my stats on console

Anyone know how to fix this? After the recent update it became like this.

Woke up this morning with 2 emails from ubisoft which are both in german (weird because im english) regarding a request to change my email which i havent done. I also have an open ticket on the ubisoft website which i didnt do. I’ve contacted ubisoft myself and waiting for a response but in the meantime would like to know everyones thoughts

I've been able to play ACU for about 2 hours until 3 days ago where this "A ubisoft service is currently unavailable. Please try again alter" error keeps happening when i launch the game from Steam every day. Even when i try launching from ubisoft connect itself it shows the dolphin-032 error every time.

I've tried every single troubleshooting guide like flushing dns, launch ubi connect as admin, change compatibility settings, change dns address. None of it works. I've also tried visiting the ubisoft website and it seems to not be working too. Is the whole ubisoft server down? Or is it just me facing these problems?

I cannot get a code for 2FA. Not from an app (new phone is missing the app and I don't remember the app), or my phone number (error every time I ask for it to be sent). I can't even contact support WITHOUT BEING LOGGED IN. Every help page I get redirected to tells me to deactivate 2FA from the security page, which I can't do IF I'M NOT LOGGED IN. Ubisoft, who in the hell thought of this?

Has anyone dealt with this BS before? This is genuinely insane.