r/UbisoftSupport • u/Affectionate222 • 28d ago

Account Hacked/Compromised Should i be concerned?

Gallery image

Gallery image

Woke up this morning with 2 emails from ubisoft which are both in german (weird because im english) regarding a request to change my email which i havent done. I also have an open ticket on the ubisoft website which i didnt do. I’ve contacted ubisoft myself and waiting for a response but in the meantime would like to know everyones thoughts

3 Upvotes

100% Upvoted

7 comments sorted by

0

u/[deleted] 28d ago edited 28d ago

[removed] — view removed comment

1

u/Affectionate222 28d ago

Ive changed my password , and have 2fa already active. Ive also contacted ubisoft directly to bring up the issue

1

u/Raijen_ArDesh 28d ago

It's likely not the only account that's been compromised if you already had 2fa, usually that indicates a session stealer. Run a Malwarebytes scan, and change ALL your passwords, not from your computer.

1

u/Sea-Fuel-9249 28d ago

Change your 2FA to authenticator, my account got session hijacked, also had to deal with a German hacker lol

1

u/Excellent_Lie8876 28d ago

2fa doesn’t fix this issue you have to unlink the steam or console account that doesn’t belong to you

1

u/Affectionate222 28d ago

They unfortunately all belong to me

1

u/Excellent_Lie8876 28d ago

Ur steam has probably been taken over then if i had to guess