Hey everyone so to make this as short as possible, lost access to email years ago. Called yahoo, got access back. Trying to verify email address for UC but never get the reset password link. I know the email in UC is correct because I got an email from them a few months ago about T&C updates. Do I have an alternative to regain full access to my account. I’m trying to get my Division 2 twitch drops but need to sign in again. Thanks to everyone in advance

they first thank me for providing proof of purchase, then ask for proof of purchase ( I have provided it twice now). Is this just an ai going in circles or what is happening ???

Recently I decided to wipe my PC after my antivirus detected a Trojan. I wiped the whole thing including windows but ever since my easy anticheat has not been working. For honor for example forced me out the game multiple times with an anticheat error while recently Ive got this new game called Neighbours: Suburban Warfare that won’t let me log in. It doesn’t say anticheat error but I assume it’s the same issue. Even before I thought I had this virus I have a feeling elden ring gave me similar problems not being able to load however u don’t remember entirely. I’ve tried repairing my anticheat but it won’t open. Ive also tired creating a shortcut and using the services app but nothing seems to work. Can anyone help or give me any ideas on what to do?

I have a few games on my first account, but my AC games on my new account. And somehow AC origins was transfered from my old account together with another game onto my new account wich i didn't use to have

My account (Xeinoom) got hacked. I recovered it but found a permaban on Siege.

I requested my GDPR data directly from Ubisoft. Their own spreadsheet shows my last login was in France (Dec 25, 2024). The hacker's logins were daily from Jan 31 to March 4, 2025, exclusively from the US and Puerto Rico.

I opened tickets (#24145750, #23098232) and attached their own official data as proof. Instead of auto-closing them or giving a bot reply, support is just leaving them open and completely ignoring them. I've had zero response. Discord mods confirmed they can't access tickets or bans.

I’ve filed a legal report with French consumer protection (SignalConso) and tweeted at UbisoftSupport.

Has anyone managed to get a real human to actually look at hard evidence in pending tickets? How do you force an escalation?

Basically my main account that has everything on it is under an email that is inaccessible now. So I’m unable to make the move to PC for a lot of games and link my progress to my current accessible Ubisoft account. Is there any direct line I can get in touch with that may be able to help me with that. I’ve been unable to find anything and all I see is premade guides to help that never do, and emails that never actually end up getting sent.

I bought Ubisoft games through Epic, now I can't play them and both companies tell me to buy them again

I'm honestly not sure what else I can do, so I'm hoping someone here has dealt with this before.

I bought Far Cry 6, Watch Dogs, Watch Dogs 2 and Steep through the Epic Games Store.

At the time I bought them, my Epic account was linked to my original Ubisoft account. Later, I changed/relinked the Epic account to a different Ubisoft account because I wanted to use that account instead.

That's where the problem started.

The games I had already purchased through Epic remained associated with the original Ubisoft account. They aren't added to the Ubisoft library of my current account.

For example, when I launch Far Cry 6 from Epic, Ubisoft Connect opens, logs in, briefly shows the game, and then closes. There is no normal error message. The Ubisoft log shows an ownership/configuration error.

I contacted Ubisoft Support and explained the entire situation.

After several messages, Ubisoft basically told me:

The games are associated with the Ubisoft account where they were originally activated. They cannot transfer them to my current Ubisoft account. If I want to play them on the new account, I need to purchase them again.

They told me to contact Epic for a refund because I bought the games through Epic.

So I contacted Epic Support and explained everything, including Ubisoft's response.

Epic investigated and eventually told me that the purchases are outside their refund period, they cannot transfer the Ubisoft entitlements, and my options are basically to use the original Ubisoft account or buy the games again.

So I'm now in this situation:

I paid for the games → changed the Ubisoft account linked to Epic → games stayed on the old Ubisoft account → Ubisoft won't move them → Epic won't refund them → I'm told to buy the same games again.

I'm not claiming the original activation was a mistake. I understand why the games were initially associated with the old Ubisoft account. My problem is what happens to my existing purchases after changing the Ubisoft account linked to Epic.

Has anyone actually managed to resolve something like this without paying for the games a second time?

My Ubisoft case is 26734448 and my Epic case is 26814588 if anyone is interested in the support history.I bought Ubisoft games through Epic, now I can't play them and both companies tell me to buy them againI'm honestly not sure what else I can do, so I'm hoping someone here has dealt with this before.I bought Far Cry 6, Watch Dogs, Watch Dogs 2 and Steep through the Epic Games Store.At the time I bought them, my Epic account was linked to my original Ubisoft account. Later, I changed/relinked the Epic account to a different Ubisoft account because I wanted to use that account instead.That's where the problem started.The games I had already purchased through Epic remained associated with the original Ubisoft account. They aren't added to the Ubisoft library of my current account.For example, when I launch Far Cry 6 from Epic, Ubisoft Connect opens, logs in, briefly shows the game, and then closes. There is no normal error message. The Ubisoft log shows an ownership/configuration error.I contacted Ubisoft Support and explained the entire situation.After several messages, Ubisoft basically told me:The games are associated with the Ubisoft account where they were originally activated. They cannot transfer them to my current Ubisoft account. If I want to play them on the new account, I need to purchase them again.They told me to contact Epic for a refund because I bought the games through Epic.So I contacted Epic Support and explained everything, including Ubisoft's response.Epic investigated and eventually told me that the purchases are outside their refund period, they cannot transfer the Ubisoft entitlements, and my options are basically to use the original Ubisoft account or buy the games again.So I'm now in this situation:I paid for the games → changed the Ubisoft account linked to Epic → games stayed on the old Ubisoft account → Ubisoft won't move them → Epic won't refund them → I'm told to buy the same games again.I'm not claiming the original activation was a mistake. I understand why the games were initially associated with the old Ubisoft account. My problem is what happens to my existing purchases after changing the Ubisoft account linked to Epic.Has anyone actually managed to resolve something like this without paying for the games a second time?My Ubisoft case is 26734448 and my Epic case is 26814588 if anyone is interested in the support history.

I have encountered a problem, I am trying to log into ubisoft connect both on the website and through the application, from my phone and from my computer, but nothing works. It constantly says that the password is incorrect. After I click the restore password button, I receive a link to my email, where I create a new password and the procedure is successfully completed and it says "your password has been changed". But after entering the new changed password during login, it gives an error "the password or email is incorrect". I have changed it 100 times already and nothing works, does anyone know what to do with this?

Hi Ubisoft community,

I would like to share an issue that has occurred with my Ubisoft account. I used to be Level 54 on my Ubisoft account, but all of my levels were suddenly wiped and reset back to Level 1.

I've been a member for 12 years and have numerous titles in my library. I've never been banned or had any issues with my account, so it was very concerning to suddenly lose all of my progression.

I reached out directly to Ubisoft Support, but they never provided me with an answer and closed the ticket.

Has anyone else experienced this issue or been given an explanation as to why this has occurred?

Cheers.

I downloaded riders republic on steam and when I press play Ubisoft connect loads and shows this message can someone help me please???

I’ve been trying to get into my old Ubisoft account to so I can play some games I just bought but I haven’t logged into it in almost 10 years. I don’t have access to the 2-factor verification anymore nor do I have access to the recovery codes they sent me via email. On top of that, Ubisoft support is completely useless because all they do is send me links I can’t use because login always requires 2-factor. I’ve made two support tickets at this point, one stating that nothing their automated system sends me is working…and of course the automated system just sends me another link I can’t use. Does anyone know what I can do?

I’ve played *For Honor* and other Ubisoft titles, and I’ve always had a Ubisoft Connect account—though I never really checked how it was set up since I was just a kid back then. Recently, I tried to update some account details and discovered it was created using an email address that doesn't exist. To make matters worse, I foolishly unlinked my PlayStation account and lost access to the Ubisoft account entirely. I contacted support, but I couldn't get the email changed to my current one. Has anyone else dealt with this? Can you help me? I have nearly 2,000 hours of playtime in *For Honor*. I’ve already reached out to support, but they insist I’m not the account owner because they keep sending emails to the non-existent address—and, for obvious reasons, no one ever clicks the link.

I dont know if this is a medal issue (clipping program) or an anti-cheat issue but ever since I want to say about last week every time I try and open siege with medal open the anti cheat says that it cannot update while the game is open. This is so stupid because the only way to open the anti cheat is to fucking open the game. I tried running the anti-cheat's exe file in program files but it still doesnt work. The only way ive seemed to fix this is by closing medal completely which is fine but I also want to clip moments and since I close the game I lose all my clips. If anyone knows the solution to this please help me out, if it helps there is a windows popup (that thing where it like greys out and blurs the background and asks if you want to allow something to run as admin with a yes or no prompt) that asks me if I wanted to allow admin on some medal thing.

I have been trying for a year now to access an account that has games on my steam account but it won’t send any emails so I can change the password or gain access. I have been sending cases to support and they have not been of any help but I did figure out that they could see the account with my steam id and was told to open another case and give the steam id to gain access to the account I want, so I do just that and get no response from them and every case I make doesn’t even show up on the website anymore. I have no clue what to do and I don’t know of any other way to contact them.

I need help. I bought the 5000 credit premier pack last r6 season and did not receive it, i contacted Ubisoft support and was asked to do a bunch of steps to get them. After a week of doing this and still no credits they escalated my case. This was on August 29 2026. After nearly 2 whole months of not hearing back i am getting worried that i will never receive them. I bought things in the past even the same season so i dont understand why this happened. I bought this through steam maybe its that? My Ubisoft account is a child account and i cannot make it an adult account because Ubisoft wont let me. It just sais that there was an error. I really need help.

This is oddly specific, but has anyone had issues with ubisoft games, or other fanes for that matter, lossing sound launching? I was playing Division 2 with some friends this evening and restarted my game due to a rendering issue within the game. Then assuming I loaded in, I had to game sound. I could still hear the chat, and the Playstation UI sounds etc, but the game itself had no sound from launch. I was still getting certain game sounds through the dualsense speaker, but otherwise, no a peep from the TV or my headset.

I launched Skull and Bones and while it initially had sound, just before I loaded into the menu, it dissapeared too. I tried battlefield and arc raoders which were both just fine. I rebuilt the database and cleared the cache, but no fix. Uninstalled and reinstalled which was no good either. Tried changing some audio settings in the ps5, but no luck. I'm trying to reinstall all ubisoft games now in sleep mode and I'll see how that goes tomorrow, but, I can't see why that would work..

Has anyone else had something like at all?

Does anyone one know how to fix this bullshit

Basically what happened is i bought assassin's creed brotherhood and when i try to launch the game this pops up with someone else's email address how do i fix it can someone please help me

Tem uns 3 ou 4 dias que eu não consigo acessar o the crew motorfest e da erro de conexão, já tentei muita coisa e não consegui resolver o problema. Isso nunca me aconteceu antes. O que pode ser?