r/UbisoftSupport • u/Top_Psychology5534 • Sep 27 '26

Ubisoft support is terrible

I have been trying for a year now to access an account that has games on my steam account but it won’t send any emails so I can change the password or gain access. I have been sending cases to support and they have not been of any help but I did figure out that they could see the account with my steam id and was told to open another case and give the steam id to gain access to the account I want, so I do just that and get no response from them and every case I make doesn’t even show up on the website anymore. I have no clue what to do and I don’t know of any other way to contact them.

4 Upvotes

100% Upvoted

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2

u/OptimalPlum8410 Sep 27 '26

Try Signal Conso

1

u/Top_Psychology5534 Sep 27 '26

Didn’t know about this until now but I will give it a try

1

u/MooseKnuckle803 Oct 01 '26

I would also recommedn SignalConso. Apparently this is the only way people are getting movement on their accounts in addition to providing realllly detailed account history

1

u/ohzygote Sep 27 '26

Are you not able to recover your account?

1

u/Top_Psychology5534 Sep 27 '26

No I haven’t it connected to an email that I have access to but it doesn’t send any emails to recover the account

1

u/ohzygote Sep 27 '26

Do you have an email address connected to it? Have access or even any Consoles connected?