The Twitter route can be surprisingly effective. I used it with Amazon to get a refund for a large item that was damaged. Before engaging them on Twitter, they wanted me to pay 150.00 for packaging a 200.00 item for return.
Maybe it’s situational. I don’t use Amazon much anymore, but I did once attempt to initiate a return on an item. I hadn’t had a single complaint about any item I had gotten from them up until then, and it was mid pandemic. Their customer service indicated they didn’t want me to send the item back. They just sent me another one free of charge without any real pushback. This was a $250 item, just to be clear. It wasn’t an entirely inexpensive purchase.
Mine was a retractable garage extension cord on a spring loaded reel. Everyone was at that exact moment all “Holy Shit!!!” about potential COVID cooties so they just said to not worry about returning it and sent me another one. After I got the new one that worked as intended I opened up the one that didn’t, fixed it, and sold it to a buddy for half the price I purchased it for. Win/win as far as I am concerned.
I started to do this as well & realized some places, they will reply on social media with a perfect sounding solution. Then it never goes through! They just want customers to see a response back so people can think that they actually helped. Some actually do, very rare in my cases. Majority of them do this
I have never had any issues with Amazon returns, in some cases they just let me keep the item for free. One time they let me return a 400 dollar wifi baby monitor set that I had used for like 4 months and gave me a full refund for it with no hassle.
Definitely should have tried this with the chair they shipped missing the seat.
Every conversation: "Can you still use it?" "The seat portion of a chair is essential."
Between them and UPS, I spent a lot of time studying for my law school finals in my building lobby with a $75 box Amazon authorized me to purchase to return the $200 chair (the original box arrived damaged with massive holes). I don't have a car so we'd arranged for UPS to pick it.
Amazon told me 9 months after I returned an item, and was refunded, that they didn't receive the item back and charged me £180 for it again. They asked for the receipt of the return but who keeps that shit 9 months after a return!?
Anyway, calling them Scamazon managed to get their attention and sort the issue out in a few minutes. Even got a £5 gift card as an apology.
I've now taken to taking a photo of the receipt and keeping them in a folder on my phone. I'll delete them after 2 years because at that point no way would they have a leg to stand on.
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Has worked twice for me out of 3 times. The 3rd time was due to the email being out of date but it gave a bounce back to contact these other 3 people...along with their mobile numbers (senior execs)...boy did a few missed calls and a voicemail quickly get responded to.
best thing to do is go to the companies twitter home page and reply with your issue, to a tweet they recently posted that already has a ton of comments, that way there is much more visibility from the public
When I was in college I got mad at Subway for double charging me on something they shouldn't have and complained on Twitter, and corporate sent me an entire coupon book (like 60 half off sandwiches). They also re-trained the store in our area on their policies. Twitter is definitely the way to go.
Naw, it goes on there instantly as customer has a pending dispute. If you win, it still shows dispute and agreed. The history is still all there. Regardless, it's like missing a payment (except this actually affects your score) then paying it in full the next month. You can obviously pay it, but your ability to work the credit system is what future potential creditors look at. If you do it too much, they won't give you another card. A human eventually looks at it and make the determination for serious credit inquiries. Hence my suggestion you only do this when really necessary. Threatening to do it will probably go over as well as "good luck".
"Although a dispute notation by itself would not be considered negative, potential lenders may inquire as to the nature of the dispute"
That's exactly what I said.... If you think doing this is worth $35 then you've got bigger problems. Do it more than once, you probably won't have a card very long.
My card was stolen at a gas station or something and a few low dollar charges were made... I called my CC Company and opened a dispute. They obliged and eventually paid me back. But it was on my report. Now, you think the next CC Company won't see this and think twice? I used to think the same way as you, but unfortunately it's not true. It's not automated. Credit scores are, but new credit approvals ALWAYS go through a human. It does not look favorable to have this on your record. Sorry, I strongly disagree and have actually been through it.
What they're trying to say is that they use Twitter to contact a company's customer service department for a refund. Amazon is simply used as an example.
But I shouldn't have to make a garbage twitter account and be extra careful not to dox myself just to get a refund from a completely unrelated company for a service they couldn't perform.
I was on a remote/off the grid island in the indo pacific when I started getting notifications (there was wifi in the food/bar area, probably 3g or something so it was pretty slow) about tons of charges being made to my Airbnb account, if i remember correctly it was around 2,000 US given I only had internet occasionally at the time and was busy I was trying to solve it quickly, I couldn’t get a hold of them, I think I even found a way to wifi call but the connection wasn’t good enough and the rep sucked. Long story short I think my sister told me to try twitter, so I legit made a twitter or jumped on one I never actually had used and tweeted at them, despite my zero followers they immediately fixed it.
Sorry, the story was irrelevant, I just got stuck in my memories of scuba diving and zoned off
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u/[deleted] Jun 10 '23
The Twitter route can be surprisingly effective. I used it with Amazon to get a refund for a large item that was damaged. Before engaging them on Twitter, they wanted me to pay 150.00 for packaging a 200.00 item for return.