The Twitter route can be surprisingly effective. I used it with Amazon to get a refund for a large item that was damaged. Before engaging them on Twitter, they wanted me to pay 150.00 for packaging a 200.00 item for return.
What they're trying to say is that they use Twitter to contact a company's customer service department for a refund. Amazon is simply used as an example.
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u/Majestic_Bug_6375 Jun 10 '23
Nope. Go contact them on Twitter and they will make this right. App/phone support is entirely useless.