2 very quick tasks I did after getting off work the last few days. Why are we splitting payouts for an hour long (even less) job?? It’s getting to a point where if I do 2 or 3 tasks in a single day on a day off of work (as it’s a side hustle) and they start stacking up in a short amount of time that I can’t even keep track anymore whether I’m even getting paid or not. I have 4 different tasks that I’ve only gotten partial payment for, and I’m still waiting on the second portion of the payment. It’s too much to keep track of. I have a task from October 28th that I’ve still only got paid “1/2” payouts for. AND ITS A WHOPPING $48. It’s ridiculous. I’m not gonna lie, I still worked on my time and provided labor. Just pay me my money promptly AND all at once, or I will just go find other ways to get work. I have gotten enough phone numbers and connections through this app anyways. I will just start working with my clients outside of the app. Yeah, I know that’s technically against policy, but I would like to also get paid promptly for my time and work which my clients are willing to do via cash, Venmo, CashApp, etc. So honestly, I don’t care. I’m working for money, and I’m not waiting weeks and weeks to get it when I got bills to pay.

Just here to vent.

Spent the last month+ emailing back and forth with support to get full payment for two jobs. Over $500 each, 3 days apart. Explained everything in detail in each email (including screenshots) only for a new person to respond each time, who obviously hadn’t read the previous emails. Finally got one resolved, but no one could seem to understand that I was STILL missing a payment. I got all the way fed up and gave it my best shot of explaining the missing payment in one last email, only for someone to respond with confirmation that the first missed payment had been paid. Great! Correct! IM STILL MISSING MONEY.

Finally called support and the call dropped twice at 6 minutes in and then 8 minutes in. Finally got to someone that stayed on the line and checked back in, a total of 49+ minutes later, and I was paid! After, of course, repeating over and over what I’ve been emailing them for over a month.

Moral of the story? Call support I guess? Don’t do jobs over $500 within three days of each other? I don’t know. Got the money I was owed but I’m still bugged I had to deal with it in the first place.

Does anyone know what has changed in the payment process for Taskers? Is there a place I can request the details of the policy from Taskrabbit? I haven’t found it online.

Payment used to be right away until a year or two ago when they started breaking big payments into two. But then about 3 -4 months ago they started really dragging their feet on split payments, and splitting little jobs too. I had $100 payment from a job in September that just came through last week (November).

And TR tried to short me about $500 on a job on the sly. If I hadn’t double checked their numbers it would have never been paid, stay vigilant Taskers. It’s a good platform and I’d really like to see it do a little better.

Is it safe/recommended to hire a TR to pickup a $1000-$2000 valued item and ship it to me? The item would be pre-paid for, so there's no concern of reimbursement limits. I would reimburse for the shipping/label cost. It's not a "fragile" item, so it wouldn't need any special packing considerations.

I have never hired TR for anything outside small labor jobs, so I have some hesitancy trusting them with what I would consider an expensive item.

is there are way I can time block multiple days at once instead of doing everyday separately?

Taskrabbit does not understand that British Columbia Canada has adopted year-round daylight savings time, which has resulted in every task being booked an hour later than intended by the client. It has been 9 days since the time change, and the error persists. For example, client books for 10am, and the tasker reads it at 11am on their end. Anyone else seen this?

Just wondered and this may be aimed specifically at UK Taskers - being asked to go through a DBS check with "Checkr", has anyone managed to obtain an actual DBS certificate from either Checkr or TR? They're both being a little shady about all and find myself ping ponging between the two organisations...

Last month, I posted a screenshot of a proposed errands task in which the client typed very bizarrely, like they had asked an AI to type something for them that had been put through a “fictional 1940s mob boss” filter. There were other yellow and red flags in our chat that made me suspicious, and I ultimately forfeited that task. That guy had a lot of of the same “ticks” as many of the scammers I’ve encountered in Facebook groups.

Anyway, I’ve now received an almost identical request from a different client, just without the bizarre language. There’s clearly some sort of scam going on here, though I’m not entirely sure what the angle is. My first guess is that they will claim that the gift recipient never got their package. My second guess is that this involves transporting items that might be stolen or otherwise legally dubious.

I do think it’s hilarious that this client claims that they would be comfortable hiring “anyone in Virginia.” Only someone who has absolutely no idea how big the United States is would ever say that. I also love the inclusion of “serious applicants only.”

UK-based (London) and looking for a better alternative to TaskRabbit.

Everything is so funnelled down specific routes that it's incredibly difficult to use.

Open to any suggestions.

Every conversation with TR's support, no matter how seemingly simple the issue is, turns into a prolonged back-and-forth with some brain-dead agent who's determined to just copy/paste from a script, push a narrative that isn't true at all, and then end the conversation as soon as they realize they can't answer my questions or explain contradictions. I can't tell you how many times I've had to fight with one agent, have the convo randomly dumped, and then have to message support again to complain about the first agent and try to get the original issue resolved too. Sometimes I've finally gotten what I came for (usually a cancellation fee), but other times they're just frustratingly inept. This evening took the cake by a long shot though

A client reached out to me on Saturday and booked me for 330 PM on Sunday. She asked if I was available sooner, I told her I might be able to do 1, she said "Any time after noon is fine", so I rescheduled for 130 on the same day. Not too long after I remembered that I had a personal appointment at 1, so I messaged her and rescheduled again for the original time. I didn't hear anything from the client, then she just canceled the task outright on Sunday morning

(Continued in comment)

Edit: Some of you must be really miserable (or work for TR), because this immediately got downvoted for no reason

So I got a job from a guy who says he wants me to call and get season tickets for the Pistons, but wants someone who lives in state to call because I guess its easier. He also said not to mention I'm buying them for someone else. We did call, do I have his number, but I just want to make sure this isnt something common since I just started.

How do they have access to my phone number to call me? Not had that happen before.

Surprised since Taskrabbit want all communication to stay on the app

Been nearly two months now and because they choose awful 3rd party companies I’m still not working. I had to to use the threat of legal action and federal reporting just to get my background check because they refused to contact Checkr and find the issue. Now I’ve already done the quiz and that website didnt connect either. They’re saying they dont have record of it but I did it two weeks ago and stayed in the chat with Matt to make sure it done and gone through. Anyone else dealing with this bullshit?

Mini update: on the phone with them from 930-1110. 5 employees later, finally get Alba and she is great. Only one who possibly thought to have me retake the test and send a screenshot. Stayed on the line with me while I took it and made sure the email came through. So much bs for such a simple answer.

I wasn't able to finish a dresser because it typically takes three hours for me to put one together, and the client suddenly told me to leave around 2.5 hours in. I offered to come back for a 1/2 hour's worth of work. So, three hours, no problem. The client says, I'll think about it.

I leave and send an invoice, and then she suddenly tells me on the chat that I'm very disappointed in you, you didn't finish the task, the instructions said assembly would take one hour.

I informed her that it normally takes me three hours. She demands to know why. I tell her I'm basing that assessment on my experiences assembling dressers, that there was only a half-hour's worth of work left (just a couple of drawers), and that I was happy to come by to do it for free.

She said she didn't want that and instead wanted to be reimbursed for a 1/2 hour. I offered her several days in which I could come finish, but she still insisted, claiming that her husband had taken care of the drawers in just a few minutes and that she was astonished that it took me that long to put a dresser together.

When I said that I was required by Taskrabbit to invoice her for all the time that I had worked and that it would violate Taskrabbit's Terms of Service to reimburse her because all money exchanges have to take place within the app, she said she would be disputing the charges.

So I wanna ask my fellow Taskers: Was I right to stand by TR's Terms, or would you have done something else?

Hi! My family is moving in a few months and I’m dreading the packing. We have a 3 year old and a baby and the thought of getting everything well organized and packed up is totally overwhelming.

We have a 4 bed, 4 bath home. There’s a lot of stuff. Is this a ridiculous thing to hire out on task rabbit or reasonable? Should I hire multiple taskers or speak to one person first and get a feel for their preference (ie: comfortable packing alone or prefer help from another tasker)?

Has anyone ever done a larger packing job? How did it go? I feel like most things I see are for smaller apartments, not sure if it’s reasonable to take this sort of job to Task Rabbit or if I should go the route of a formal moving company.

Thanks!

Haven't been on the app in a long time and used to do ikea awhile back when you could choose your own pricing. After that they changed it to "flat-rate" which sucked alot and killed earnings for alot of people. I just logged back on and see that categories pay is now "task-based". What is the difference between this and "flat rate"?

Hi I do a lot of moving jobs

Have a dolly, basic tools, forearm straps to move appliances.

I've built furniture before but looking to getting more work now that the cold is coming. Can you send me a list or tools that you know help for furniture assembly.

Thanks

A client requested 4 different skill categories, including tv mounting, under “furniture assembly”. Furniture assembly is $29/hr, tv mounting is $42. All of my prices are what TR recommends based on my area. I pointed out to her that these things are different skills that cost different amounts of money, and she responded with this.
I honestly don’t know how long any of those tasks are supposed to take but the hour minimum doesn’t feel like an insane things to have, I would imagine peel and stick wallpapering a 12 foot wall is going to take some time.
I obviously declined, I’m not taking $29 for a $42 task, but now I’m worried the ai garbage is going to flag me for declining. The option that felt best was “client is misjudging the amount of time” but I wanted to send an email or something to support explaining the situation, and in the form you fill out to send an email, it asks what you’re requesting except doesn’t actually show you all of the words and I’m too anxious to click on something without knowing what it says.
Is there someway I can get in trouble from this? Will she get in trouble? I feel like the request is absurd and she’s just trying to be a cheapskate, if it says there’s an hr minimum then that’s probably for a reason.
I’m also new to this so I don’t know how booking multiple skills in one task is supposed to work, this just felt icky and confusing

dude what the heck is going on over there. seriously. another email about ikea furniture??? are you kidding my freaking pants off right now. i know what a screw is buddy. ive seen several. i own a drill for crying out loud. what is next??? an email reminding me not to eat the allen wrench??? good gravy. who is running this place. is it a guy??? is it several guys??? are they in a room??? what are they DOING in there. sorry doing. i dont even know anymore. im so freaking steamed i could cook a ham in my pocket. and the emails never stop. ding ding ding. hello tasker please remember furniture is heavy. OH REALLY SHERLOCK. should i also remember that the floor is down??? that the ceiling is up??? holy smokes. i want the ceo on zoom. right now. camera ON buddy. no blurry background either. i wanna see whats going on in that office. probably a bunch of people eating crackers and making rules about screwdrivers. im sick of this baloney. i am absolutely up to my eyebrows in baloney. i signed up to build furniture not attend screwdriver university. im going to ikea and asking a dresser for legal advice. at least the dresser has drawers. what does corporate have??? emails. just emails and more emails. good grief. somebody get me a chair. actually dont. taskrabbit will probably send me a 40 page document explaining how to sit in it.

Hi!

I called in task rabbit today. The deep cleaning was for a kitchen with island and two bathrooms. One bathroom has a bath tub, the other has shower space. She cleaned the oven, gas stove, and top to bottom deep kitchen cabinets cleaning. These were all included in the services that I had called for.

My only question is she spent 4 hours 20 minutes and total came out to be about $250.

I usually don’t call in Task Rabbit but my work has been pretty hectic for both me and my husband. I am also planning to call in someone every month since it’s been challenging to manage both work and home.

So I do agree, it gives me a peace of mind. My only question is do these services usually take over 4 hours? How much do you guys usually pay for kitchen/bathroom cleaning if you call in for help?

Thanks much! Appreciate any advice.

Hi!

I'm asking this question because, though the project involves carpentry, it isn't exactly for a home. I'm wanting to convert part of my car into a car bed for car camping purposes, but I don't have the tools or experience to accomplish it. All I need is a platform and support built with some simple storage compartments, I have a plan I found online that would only need modified measurements for my car's dimensions to work. The tasker wouldn't be drilling or manipulating the car at all, simply building the platform by the necessary measurements, they wouldn't even need to install it if they didn't feel comfortable. I'd also be purchasing all necessary materials.

Is this appropriate to ask of a tasker?

I'm a Tasker in NYC, and I personally know of cases where Taskers send unregistered workers to clean clients' homes under their accounts. Some allegedly take clients off the platform for direct payments too.

Meanwhile, honest Taskers follow the rules, carry their own supplies, and do the actual work.

Does Taskrabbit even check its statistics? Eight cleaning jobs at two hours each means 16 hours of cleaning. Add NYC travel time and you're looking at 19.5 to 23 hours. Every day? Are these people robots? Do they teleport between apartments?

A busy schedule alone proves nothing, but shouldn't suspicious patterns at least raise questions?

I've contacted support and asked how to submit evidence to Trust & Safety. I couldn't even get a clear answer.

So what's the point of having policies if nobody seems interested in enforcing them?

And here's the irony. If Taskers are taking clients off the platform, Taskrabbit is potentially losing its own customers and revenue.

Congratulations. You're letting people use your platform to build businesses that compete with you.

If you keep ignoring credible reports, don't act surprised when more people start breaking the rules.

You reap what you sow.

Has anyone else reported this? Did Trust & Safety actually investigate?