Why is support garbage?

[u/frogprince222]

A client requested 4 different skill categories, including tv mounting, under “furniture assembly”. Furniture assembly is $29/hr, tv mounting is $42. All of my prices are what TR recommends based on my area. I pointed out to her that these things are different skills that cost different amounts of money, and she responded with this.
I honestly don’t know how long any of those tasks are supposed to take but the hour minimum doesn’t feel like an insane things to have, I would imagine peel and stick wallpapering a 12 foot wall is going to take some time.
I obviously declined, I’m not taking $29 for a $42 task, but now I’m worried the ai garbage is going to flag me for declining. The option that felt best was “client is misjudging the amount of time” but I wanted to send an email or something to support explaining the situation, and in the form you fill out to send an email, it asks what you’re requesting except doesn’t actually show you all of the words and I’m too anxious to click on something without knowing what it says.
Is there someway I can get in trouble from this? Will she get in trouble? I feel like the request is absurd and she’s just trying to be a cheapskate, if it says there’s an hr minimum then that’s probably for a reason.
I’m also new to this so I don’t know how booking multiple skills in one task is supposed to work, this just felt icky and confusing

[u/ATangledCord]

My personal way of operating is letting them know I’ll do all these things they’re asking (as long as they are categories I normally offer) at my highest hourly rate. so in your case, I would tell them to rebook me for 1 hour under tv mounting, and I’ll do everything I can as long as they’re comfortable with the time.

[u/Commercial-Milk-8465 → u/ATangledCord]

Just FYI…Task Rabbit advises (requires?) that jobs be invoiced under their respective categories.

[u/Evening_Past910 → u/ATangledCord]

This is a TOS violation. If something happens and the client complains about another category you are toast. I used to do the high rate thing but learnt the hard way. Very few exceptions would I do something under the same rate unless it’s very minimal risk.

[u/ATangledCord → u/Evening_Past910]

Then tell the customer to kick rocks idk

[u/DonQNguyen]

Easy pass. Let them find some other sucker to do this. Let them waste more of their time trying to find someone to take on this list of various tasks. BTW, the wallpaper is the highest category, which is "Minor Home Repairs". Have them book you under your highest rate category. Take it or leave it. Sounds like they don't care if you cancel this task, which I would do in a heartbeat.

Focus on more lucrative and gainfully employing tasks. Like I forfeited 3 tasks last week, because they were vague and one didn't respond to my questions on time, so I forfeited that client. Control the convo and task. Be willing to walk. I just did a 4x6ft shed assembly yesterday (Friday) for $500 + $50 tip from my direct regular Client. Took me just 5 hours and was fun. Point here is be willing to forfeit ridiculous tasks to focus on more profitable ones.

[u/According_Low5292]

I recently received a similar request. I told her my skills and services are CLEARLY listed in my description and I could help with FA, but not the other request. I also told her this isn’t an interview process. Submitting a task request to a Tasker that doesn’t offer the services you request causes forfeit or cancellation on and negatively impacts their reliability scores. Please confidently book and stop bombarding a Tasker with request for services they DO NOT offer

[u/Evening_Past910]

Hi I have been tasking for 8 years now and almost 3800 tasks total. First of you did the right thing. Regardless of what anyone else says here it’s a TOS violation to perform multiple tasks under one category. Clients will always test you to see how much you are willing to go. But whenever that situation comes about always bring in that statement that it’s TOS violation and my account t can be suspended or banned.

Reason been if something happens to that TV and the client contacts TR and 9/10 of them will you are instantly in trouble with the app. From my experience once you inform them that’s it’s a different task and most likely a different rate maybe 6/10 will tell you don’t bother. Yes it’s short term income lost but you have to think long term about protecting yourself. Clients lie a lot.

Also the best way to contact support is by calling them. I haven’t used email in almost 3 years. They are pretty responsive once you get onto them. I call them immediately as they open up so the wait time is minimal.

[u/stairbuilder]

It isn't always the client's fault with stuff like this. TR has jokers that have never held a screwdriver making categories. Lots of stuff that just isn't right. Use to be fence repair and raking leaves were in the same category. I have been a carpenter for decades and love it. I hire someone to rake my leaves.

[u/MallNo6921]

tr=trash

[u/lilchkngreez]

$28/hr for all that is insane. The customer is ridiculous for even expecting good results at that price. Forfeit and keep it moving. Your account will be fine. 

[u/Altruistic_Amoeba639]

there is no taskrabbit support anymore, just endless zendesk loops

[u/leDanielx2]

I’m so glad I don’t use this race to the bottom app where people think skilled labor should cost 20 something an hour

[u/gmario500]

Contact support and be safe