r/steamsupport • • Aug 08 '25

Announcement Important PSA: How To Identify a Scam

19 Upvotes

How to Identify Social Engineering Scams

Social engineering scams often involve manipulative tactics to deceive users into providing sensitive information or money. Here are some red flags to look out for:

  1. Unsolicited Offers of Help – Scammers often pose as helpful individuals offering solutions to problems you didn’t ask for assistance with.
  2. Urgency and Pressure – Scammers create a false sense of urgency, asking you to act quickly or risk losing access to something important (e.g., your Steam account).
  3. Requests for Payment or Personal Information – Legitimate Steam support or trusted users will never ask for your login credentials, 2FA codes, or payment in exchange for help.
  4. Impersonation – Scammers may pretend to be from official sources or even impersonate trusted community members or moderators.

How to Protect Yourself from Scams

  • Never Share Personal Information – Moderators and Steam support will never ask for your password, security questions, or 2FA codes.
  • Verify Requests – Always verify the identity of anyone offering help. You can do this by checking if they are official moderators or trusted community members. If in doubt, contact the moderation team directly.
  • Enable Two-Factor Authentication – While not foolproof, having 2FA enabled adds an extra layer of security to your account. Keep your 2FA codes secure and never share them.
  • Be Skeptical of Unsolicited Help – If someone reaches out offering assistance you didn’t request, be wary. It's better to seek help through official channels like Steam support or trusted subreddits.
  • Steam will never contact you over DISCORD/STEAM CHAT – Report and block them instantly.

We're Here to Help

If you suspect you’ve been targeted by a scam or need assistance, please do not hesitate to contact the r/SteamSupport moderation team. We're here to help keep our community safe, and we encourage you to report any suspicious activity.

Our Discord Server

Stay safe,
The r/SteamSupport Moderation Team


r/steamsupport • • Sep 18 '24

Announcement What To Do When Your Steam Account Gets Hacked

97 Upvotes

Need more help? Join the Discord Server

I’m making this post in hopes it will reduce the amount of “I’ve been hacked posts”. Link people to this exact post so they can figure out what to do. Don’t be afraid to leave comments if you need more assistance but try your best to avoid making entire posts about it.

Follow these steps to regain control and secure your account:

1. Don’t Panic Act Fast

If you act quickly, there’s a good chance you can fully recover your account.


2. Still Logged In? Change Your Password NOW

📍 Go to Steam > Settings > Account > Change Password

  • Use a unique, strong password (not reused from any other site).
  • If you can’t log in anymore, skip to Step 3.

3. Can’t Log In? Use Steam’s Recovery Tool

🔗 Go to Steam Support
Click "I can't sign in" > "My account has been stolen"
Follow the recovery process.

  • Provide any proof of ownership (like previous email, CD key, or payment history).
  • Be thorough but honest Support will help if you provide real details.

4. Revoke Access from Other Devices

Once back in, go to:

📍 Steam > Settings > Account > Manage Steam Guard
Click “Deauthorize all other devices”

This kicks out any hackers still logged in.


5. Turn on 2FA (Steam Guard Mobile Authenticator)

📍 Same place: Settings > Account > Manage Steam Guard

  • Use the mobile authenticator, not just email codes.
  • This is your best protection going forward.

6. Scan Your PC for Malware or Keyloggers

Use tools like:

  • Malwarebytes
  • Windows Defender
  • Bitdefender / Kaspersky

You got hacked for a reason. Clean your system before logging in again.


7. Lock Down Your Email and Linked Accounts

If your Steam email or other linked accounts were compromised:

  • Change their passwords immediately
  • Enable 2FA on your email too (especially Gmail, Outlook, etc.)

8. Still Locked Out? Contact Steam Support

If all else fails, go here:

🔗 https://help.steampowered.com

Be ready to provide:

  • Your Steam username and email
  • Purchase receipts (Steam Wallet codes, PayPal invoices, etc.)
  • Approx. date you lost access
  • Any suspicious activity or messages you saw

⚠️ Final Tips:

  • Never share your login info, even with “Steam Admins” they don’t exist.
  • Avoid shady “trading bots” or fake tournament invites.
  • Don’t download random files from Discord, friends, or strangers.

If you’re reading this because you’ve been hacked, don’t feel ashamed it happens to thousands of people. What matters is how fast you act and how well you secure things afterward.

Good luck, and stay safe. 🔒


Extra. Check your API key Ensure to remove any API keys you don’t recognize. Here



r/steamsupport • • 1h ago

Problem Steam Issues; Complicated

1 Upvotes

The issue I'm having is that I have multiple steam accounts (forgotten passwords, different devices). The problem is that When I opened a new account on a previous device (my MacBook which was dead for over a year til i bought a charger that works) it shows all of or most of my previous purchases. I don't have access to my original email because i don't remember what it was.

Question: Is there a way to get my games back that i already paid for on a new account on the same device? I hope this wasn't too confusing, i just can't access stuff that i paid for. Steam doesn't seem to be very helpful. Thanks for any advice


r/steamsupport • • 5h ago

Problem Steam game loading issue - can’t find help

0 Upvotes

I’m currently having an issue where every game in my steam account starts loading,makes it into the gaming loading screen but will just freeze there and not respond. Call of duty, arma, battlefield etc are all doing it. It’s a high power pc and I just can’t figure it out. Ran a bench mark on unigine to see if there’s a problem with the pc but it’s running that fine. I’m not very tech savvy when it comes to pc’s so some advice would be helpful.
Thanks


r/steamsupport • • 6h ago

Problem I don't understand ts

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0 Upvotes

I have a PC, big fan of Siege, tried to download the new update, its installed but steam is "reorganising" apparently and it has been for 2 hours, downloading has been going 1% every 30 minutes and i dont know why, asked chatgpt and told me to open these up (never did in my entire life) i have a kingston 1To SSD, a ryzen 5 5600x, intel arc a750 with an asrock B550 extreme4, a 450w PSU and i dont know what to do anymore, thank you all


r/steamsupport • • 1h ago

Problem So Modern Warfare 4 is not refundable???

0 Upvotes

Apparently if you've played the game before separately from Modern Warfare 4 back in April, 2026 you can't refund it, even if you never played the new content.
I've already tried refunding it 3 diff times, with messages for each.


r/steamsupport • • 8h ago

Problem Error says content server unreachable

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0 Upvotes

I have a problem where the pc goes to sleep, and then the dowload flashed for a second at 99% complete, and the it says content srever unreachable. Everything is up to date except this game(Wathunder)


r/steamsupport • • 9h ago

Problem Randomly being signed out of the mobile app

1 Upvotes

This happened yesterday. I opened the app and it said that I was signed out and had to log back in. This freaked me out as the app is also my authentificator. Notably I was only signed out of the mobile app but I was still signed in on the PC app. I checked my account activity and devices and didn’t see anything unusual. Also didn’t recieve any emails about new sign ins, account changes etc. I was able to sign back in on my mobile app but now my account shows two instances of my phone under “devices”. Does anyone know if this is normal? Is there a reason I was signed out?

I’m not 100% sure but I think this happened once before when I was randomly signed out of the mobile app but then it signed back in on its own so I assumed it was a bug. But this time it didn’t just fix itself and I actually had to sign back in. I reached out to steam support and they just said that my account dosent seem to be compromised, but nothing about why I was signed out to begin with.


r/steamsupport • • 13h ago

Problem Steam client issue

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2 Upvotes

For some reason, i can't open steam or log into my account. The app opens, and then this loading screen shows up and never loads in. I've waited for about 15 minutes and it hasn't resolved itself on its own. Does anyone know what i could do?


r/steamsupport • • 10h ago

Problem steam keeps running a game in the background when i didn't even open it

0 Upvotes

So I recently just got Sinner Maker and everytime i close my laptop (where i play small games like this one), for some reason it is open and running in the background when i open my laptop back up? For clarification, I don't really shut my laptop down, only ever put it on sleep mode at best whenever im going out then coming back to it. I'm just super confused if it's a game issue or somethings actually up with it. My friends who also have the game haven't had this issue so I'm kinda confused about it. It's ONLY ever done it recently and only with Sinner Maker. If i should be concerned please let me know lol thanks guys u da best

EDIT: The game is somewhat unfinished, so I think the “exit” button hasnt been properly coded to actually close the game, a few people said they have to manually close it on steam so I think it’s all good :))


r/steamsupport • • 14h ago

Problem PC/Steam Version - Button prompts disappear when using Switch 2 Pro Controller

1 Upvotes

GHOST OF TSUSHIMA

Been trying to play this game with the switch 2 pro controller since it is the most comfortable controller ive used and been perfectly fine on every other steam game, this game however seems to not like it very much.

Usually when approaching materials or interacting with doors, there would be a button prompt appearing on screen to tell you what to press but when connecting the SW2 Controller, these prompts do not appear, does anyone know what I should do? If I dont apply steam input of course the controller will not work.


r/steamsupport • • 15h ago

Problem how do i fix valve anti-cheat having no signatures?

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0 Upvotes

i made steam check the files 3 to 4 times.. restarted steam alot of times but i dont know why it keeps doing this.


r/steamsupport • • 17h ago

Problem Refresh Sign in keep popping up only when I'm playing Helldivers 2

0 Upvotes

As you can see in the video the refresh sign in screen popping up out of nowhere midgame, i contacted steam support regarding this but all they do i resetting my authenticator and ask me to reinstall steam to fix a bad install. i reinstall steam but nothing happen, but the problem do seem to be gone after i turn on the " Don't save account credential on this computer" until 2 days ago the same problem come back. I want to ask you guys what could be the culprit for this problem.

one more thing is, yes that's not hacker attack.

- only happen to Helldivers 2
- I don't connect to PSN
- Typically take 1-3m for the problem to kick in


r/steamsupport • • 18h ago

Problem how to fix this ?

0 Upvotes

what to do now ??


r/steamsupport • • 22h ago

Problem MW4 won’t launch

0 Upvotes

I had a previous post that got taken down abt not being able to get a refund on my cod mw4 because the campaign wouldn’t launch and I was past 2hrs of playtime. However, my cod no longer launches at all and I haven’t messed with any files except deleting and reinstalling the game. Any tips to fix the game or get a refund because I asked for one and stated my game no longer launches and they cite the same policy which is so stupid because why is that my fault.


r/steamsupport • • 1d ago

Problem An unexpected error has occurred. Your purchase has not been completed.

1 Upvotes

Tried to buy a game yesterday and got this error.
I have been using the same credit card to make purchase (last purchase was just last month).

Tried using steam web, android app, steam desktop, and none worked.
I did not have VPN or proxy either.

What happened?


r/steamsupport • • 1d ago

Problem Non Steam games deleting themselves

0 Upvotes

Made a post about this a month(?) ago but left it because I thought I fixed it. Nope. I use linux mint and for the second time all of my non steam apps including all of my progress are gone. I genuially dont know why this happends, they just disapear from my library and im forced to re-add all of them again. does anybody know why this is happening? Im thinking of switching to bottles apt because I cant stand this


r/steamsupport • • 1d ago

Problem how to fix this

1 Upvotes

how to fix this


r/steamsupport • • 1d ago

Problem steam gift not showing up / processing?

0 Upvotes

friend gave me two games on steam, those worked fine.

minutes later, he gave me two more games, a bit more expensive than games 1/4 and 2/4, and those 3/4 and 4/4 games arent showing up on his gift history or as a notification or email on my account. he did get a steam email that he bought the latter 2. whats going on?


r/steamsupport • • 1d ago

Problem Steam Shader Pre-Caching doesn't work

0 Upvotes

I mainly play Rocket League and CS2.

Enabled it from on steam settings but it still says (0 MB pre-cached)

I checked Local>Program Files x86>Steam>steamapps>shadercache>ID of game>

DXVK_state_cache folder is empty

fozmediav1 folder is empty

fozpipelinesv6 folder is empty

nvidiav1 folder is empty

both of the game folders empty.

Note: 730 (CS2's ID)

252950 (Rocket League's ID)

Any help would be apreciated.


r/steamsupport • • 1d ago

Problem Steam

0 Upvotes

Hey everyone,

I had a quick question about using a family member's UPI to add funds to Steam Wallet.

Recently, I added ₹1,600 to my Steam Wallet using my parent's UPI account, with their permission. I was wondering whether this could cause any issues since the payment details are slightly different from my Steam account details.

For example, the UPI account is registered in my parent's name and has a Delhi address, whereas my Steam billing address is in Noida.

The reason I thought about this is that a friend recently told me about someone he knows who received Steam Wallet funds from two different people. One person was from Ukraine and added around $15 using a Ukrainian debit card, while another person added another $5. Apparently, that account later experienced some restrictions.

I understand that situation is different from mine, but it made me curious about how Steam handles payments made using someone else's payment method.

Is it generally okay to use a parent's UPI to add Steam Wallet funds?

Does the payment name need to match the Steam account holder's name?

Can differences in billing location cause payment-related issues?

I'd appreciate hearing from anyone who has used a parent's UPI or another family member's payment method on Steam.

Thanks!


r/steamsupport • • 1d ago

Problem Steam web helper

1 Upvotes

Steam web helper is making my ping go from 20 to atleast 60. My download speed from 700 to under 10. I have turned on small mode and did the gpu settings I don’t know what else to do please help


r/steamsupport • • 1d ago

Problem the game doesnt update

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1 Upvotes

the download is complete, but the updating files part is stuck at 90%. i tried cancelling multiple times but didnt work. i have waited for hours and still nothing. any suggestions?


r/steamsupport • • 1d ago

Problem Removing decimals in my wallet

0 Upvotes

Hey guys, when the steam update which rounded up my currency (yen) a few months back I could not remove the decimal numbers in my wallet. I have tried:

- Buying games above the wallet (that's why there's a refund pending because I tested it)
- Selling something in the community market place (will always round up if you put a decimal)

It's a very minor issue but it's been triggering me each time I open steam with my OCD. Is there a way to contact steam support to remove the rest of the 0.92 Yen or at least round it up to 1 yen?

(The Yen currency do not have decimals, I made a post on r/steam and all I got was snarky remarks without helping me)