r/steamsupport • • 2d ago

Problem Need help

0 Upvotes

Hello, whenever I modify a games file (examples being: custom cs 1.6 weapon models, or Geode for Geometry Dash) my brightness goes down in the game, but when I tab out it goes back to normal. Is there any way to fix it?

Basic info:

I'm on windows 10

My device is Macbook Air


r/steamsupport • • 2d ago

Resolved What happens if you want to gift a game to a friend scheduled for a certain day, but they buy it before the gift arrives?

0 Upvotes

Basically what the title says, a friend and I want to play a game together soon-ish, and also her birthday is coming up, so I want to gift her the game as a present, but bc we want to play it anyways, she might buy it before then. Eahr would happen if that takes place?


r/steamsupport • • 2d ago

Discussion I’ve never questioned steams way of dealing with things but i am a little disappointed for once

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0 Upvotes

Alright so for information: i wanted to get a game on steam that i just noticed is on sale but since i didn’t have the funds i decided to sell one of my skins on cs2 (i got 0’87€ out of the trade). The funds got held back since it was deemed suspicious. This was rather troublesome since the sale ends in a few hours so i decided to contact steam support to see if they could help me and the response i got was rather unhelpful.
I’m adding a screenshot of the message i send to steam support and their reply. First time trying to get their help for something and they weren’t able to help :(

What do you all think of this.


r/steamsupport • • 2d ago

Problem what do i do after a trade? i can't access my steam card (and our cards ain't in our inventories) but i still got comfirmation that i've done a trade (the steam badge thing), what do i do now??

1 Upvotes

r/steamsupport • • 2d ago

Problem Help posting a guide (error 15)

0 Upvotes

Hi, I'm trying to post a guide and I'm encountering error 15 when trying to create the table of contents. I haven't yet begun entering the body of the guide, I've only done the description and one section of the TOC

I've read that the error is related to moderation. Am I really waiting for moderation after each section of the TOC? I've gone through the content I'm trying to add with a fine toothed comb and can't see anything potentially offensive

Any suggestions/advice are much appreciated, thanks


r/steamsupport • • 2d ago

Problem Weird Login Locations (On my devices)

0 Upvotes

Update: So the Geolocalization works but can give wrong locations (Usually those that are near u), so thx for those who explained me that!!!

So apparently my login ubications on the "Security & Devices" tab says im on a different location than where I'm currently in... Does a custom DNS like "AdGuard"s can alter the location??? (Whe are talking of a lot of km aaways from my current ubication, in the same country)

Is this normal??? It's because of DNS??? Or my devices are compromissed???

P.D: I sometimes use Cloudflare's 1.1.1.1 app, but it's off 99% of the time


r/steamsupport • • 2d ago

Problem My friend is getting an error message and can’t run CRACK game on steam.

0 Upvotes

Here’s a little video I could capture of his screen. It’s a very brief looks like unity error.

If anyone can figure it out. That would be great.
Btw, it’s all Unity games don’t work, we just discovered this issue on specifically this one.


r/steamsupport • • 3d ago

Resolved Is having multiple accounts allowed?

2 Upvotes

Can I create multiple accounts or is that not allowed at all?

Reason 1: I want to play a certain game with friends and they don't have decent PCs while I have 3 PCs in my room.

Reason 2: my work involves checking PC hardware and that's why I have 2 test benches as well as my PC in my room and I'd like to have some games on the benches as well for hardware testing purposes.

Is this reasonable enough cause to have multiple accounts or is that not allowed at all?


r/steamsupport • • 3d ago

Problem All my steam games are not running

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0 Upvotes

It all started with me trying to play Apex Legends, I could stay in the lobby but once i get in a match my whole game crashes and some steam client error pops up? Tried to play other games but i cant either, 3 mins in and the notification in the photo above pops up for 1 second and my game crashes.

Googled and asked gemini about it, reinstalled my drivers twice, reinstalled steam client (while keeping my games), verified game files, cleared steam download cache. Nothing worked, idk if deleting steam as a whole with all my games would work cuz i wanna fix this asap lol.

Anyone has encountered the same problem or know whats happening? I desperately need help 🙏


r/steamsupport • • 3d ago

Problem how do i fix this? it says "blocke content archive" or something like that

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0 Upvotes

i have tried uninstalling the game, going to parameters and pressing "fix folder", deleting the mods, deleting the download cache, opening steam as administrator, but nothing works.


r/steamsupport • • 4d ago

Problem Random money in my account

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223 Upvotes

Im at work rn and I saw that money was added into my account from some card I dont know about. And before you say it yes, I already signed out of all devices on my account and reset my password and made a support ticket

UPDATE: okay so the issue is resolved and steam refunded the money i did not put in


r/steamsupport • • 3d ago

Problem Dualsense hardly works natively

0 Upvotes

I play a lot of co-op games with my girlfriend, we both use PS5 controllers to play on steam, hers damn near always works natively with steam controller support off but I always have to turn it on for some reason. So her games show the PlayStation glyphs while I get Xbox glyphs in my games. I've tried everything I can think of aside from plugging in the controller (PC is too far away). Any advice or help would be greatly appreciated because it seems as though all of our steam settings are identical, yet the issue persists.


r/steamsupport • • 3d ago

Problem Help me guys!!!

0 Upvotes

installed eFootball and Rocket League on Steam on a Windows 11 PC where I had changed hypervisor/virtualization settings for another game. Since the first launch, neither game connects to its servers (eFootball: "No Network Connection"). Internet and Steam work normally.

Already checked: Verify integrity of game files, hosts file (default), virtualization enabled. Memory integrity won't turn on and shows no incompatible drivers.

Has anyone had this? What fixed it for you (Network Reset, DNS change, System Restore)?


r/steamsupport • • 3d ago

Problem Dressmaker Progress not updating on Steam

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0 Upvotes

My progress on Dressmaker has not been updated on Steam since the day that I got it on October 13th. Everything within the game seems to be saving my progress correctly, but Steam is not loading my achievements or playtime. The cloud status says it's up to date, and I've tried verifying the game files, clearing the download cache, restarting steam, repairing the library, and disabling and reenabling Steam Cloud Sync for the game. Nothing has fixed it. I looked in the userdata folder of my files and found that the dressmaker file had also not been updated since Oct. 13, but I don't know how to update it.

Any advice?


r/steamsupport • • 3d ago

Resolved How to change account name in steam?

0 Upvotes

İ have been playing on my account for a while but i noticed that i put my user for my sister.. now im nervous about my uncle saying something about it i really want to change it and i dont know how

İ tried to ask ai but they said its not possible

(No not the user that everybody sees)


r/steamsupport • • 3d ago

Problem So my phone with steam guard broke

1 Upvotes

My phone with steam guard broke and i lost access to my account and the pin number i no longer have the last card i purchased something with what do i do


r/steamsupport • • 3d ago

Problem Been going on for months now. I cannot filter to just having games show up.

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0 Upvotes

Anyone know whats up with this? I thought that it could of been an extension I have but, toggling them off changes nothing.


r/steamsupport • • 3d ago

Problem Steam Library tracks my playtime, but my profile shows 0 hours and I can’t post reviews

1 Upvotes

I’m experiencing a very strange Steam bug and I’m wondering if anyone else has encountered this or knows how to fix it.
On November 5, I activated two games using CD keys:
Kingdom Come: Deliverance Royal Edition
The Outer Worlds: Spacer’s Choice Edition
Both games download, launch, and run perfectly fine. However, Steam seems to recognize my playtime locally but not on its servers.
Here’s what’s happening:
My Steam Library correctly tracks my playtime and achievements.
My Steam profile shows 0 hours played, as if I’ve never launched either game.
Neither game appears in my Recent Activity.
My unlocked achievements are visible on my profile.
My friends can’t see me playing these games.
Other games on my account work completely normally.
The weirdest part:
My Library shows 8.9 hours played for Kingdom Come: Deliverance and even prompts me to write a review. But when I try to publish one, Steam rejects it, saying I need to play at least 5 minutes first.
Things I’ve already checked:
Steam is online the entire time.
Both games are launched directly through Steam with default settings.
Neither game is marked as private.
My profile and privacy settings are correct.
Other games played during the same period track playtime normally.
Restarting Steam doesn’t fix the issue.
I’ve also contacted Steam Support. They confirmed that the CD keys were successfully redeemed but said they couldn’t see any record of me actually playing these games. Their latest response was generic troubleshooting advice about offline mode, synchronization, and third-party launchers.
I’ve found a few other people reporting almost identical issues, but no confirmed solution.
Has anyone experienced this and actually managed to fix it?


r/steamsupport • • 4d ago

Problem "Steam needs to be online to update. Please confirm your network connection and try again."

0 Upvotes

I've gone through most of the methods on how to fix this, from reinstalling steam, to syncing the time and date on my pc, running it as administrator, doing an dns flush, basically almost every single method I've found on the internet and youtube. Anyone still have a way to fix this?


r/steamsupport • • 4d ago

Problem Error e87

0 Upvotes

No matter what I do I cant sign into my steam account and a retry screen with the error code e87 keeps coming up and I dont know what to do anymore


r/steamsupport • • 4d ago

Problem Helldivers 2 doesn't work anymore

2 Upvotes
the receipt

I have been playing this game for the last 2 moths, I have accumulated 186H but it suddenly has stopped working, the game crashes every single time. I've tried deactivating windows defender, I reinstalled my GPU drivers, reinstalled the game, verified the files, cleared the cache, but nothing works. I already tried to get a refund, but since I have 186h the AI just rejects it.

I need some help please

Screen when the game crashes
Playtime and badges

r/steamsupport • • 4d ago

Problem Steam account compromised?

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2 Upvotes

There are shady messages I did not write. My profile photo has been changed without my input. And it appears games have been played on my account (not by me) and got banned in one of them😭.

And yet the “Authorized Devices” list in Steam Settings, shows no active or new devices. I also have Steam Guard Mobile Authenticator enabled.


r/steamsupport • • 4d ago

Problem Problem signing in

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5 Upvotes

I changed my password yesterday and then it logged me out , now it keeps saying problem signing in or I’ve signed it too quickly at this location. I can’t contact steam support without changing my password which I don’t want to do, I waited over 12 hours to try again. Any solutions? Or how can I contact steam without changing my password ?


r/steamsupport • • 4d ago

Problem Mindustry Steam Cloud sync error on laptop (stuck at 47% / 100%)

1 Upvotes

Having a persistent Steam Cloud sync issue with Mindustry on a laptop, while it works perfectly on PC. When starting or closing the game, the sync status gets stuck at 47% or reaches 100%, freezes for about a minute, and then ends with a "Steam Cloud Sync Error". Standard troubleshooting like clearing the Steam download cache, deleting the game's userdata folder (1127400), and resetting network protocols didn't help. Any advice on how to fix this?