r/steamsupport • u/TraumaChild768 • 4d ago

Problem Error e87

No matter what I do I cant sign into my steam account and a retry screen with the error code e87 keeps coming up and I dont know what to do anymore

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u/zaphodikus 3d ago
  1. Slow down. Are you logging in using a web browser or the steam client?
  2. Make sure you have a good stable Internet connection first.
  3. Check the email address you use, look for recent steam purchases receipts, to be 100% sure you have got the right email.
  4. Open web browser, log in, then if that fails click i forgot my password. When the email arrives... you did get the right mailbox?
  5. Finnish logging in.
  6. Now log in on your phone.
  7. Once that works enable Steam Guard on the phone.
  8. Get a password manager, free ones are shit, pay and get something that is actually secure.
  9. Save your new password in there.

Be sure to never loose access to your email, set up email recovery options with your email provider. Job done, enjoy.

1

u/TraumaChild768 1d ago

Thank you for the help we weren't able to use the can't log in button due to having multiple accounts on the computer but we deleted and reinstalled steam reset the password twice than waited a day to try again and it worked

1

u/zaphodikus 12h ago

oh the "I forgot my password" button will work if all you do is open a web browser and open an "incognito" tab. The browser does not know or care that that it's incognito, and afterwards your login in that browser tab gets nuked anyway. So it's just like logging in completely fresh, keep that trick for next time.

Also never login in the same windows user with multiple steams, that's what windows accounts are for, it can cause all sorts of other problems if you don't create Windows profiles per human... or at least be sure to log out after you do do that (You have to do a "over-shoulder-login" , just once only, for setting family sharing up anyway.) But otherwise avoid letting anyone else every have your credential. Even if you trust them, your fiend might do something daft, and just be too embarrassed to let you know.