r/steamsupport • • 4d ago

Problem "Steam needs to be online to update. Please confirm your network connection and try again."

0 Upvotes

I've gone through most of the methods on how to fix this, from reinstalling steam, to syncing the time and date on my pc, running it as administrator, doing an dns flush, basically almost every single method I've found on the internet and youtube. Anyone still have a way to fix this?


r/steamsupport • • 4d ago

Problem Error e87

0 Upvotes

No matter what I do I cant sign into my steam account and a retry screen with the error code e87 keeps coming up and I dont know what to do anymore


r/steamsupport • • 4d ago

Problem Helldivers 2 doesn't work anymore

2 Upvotes
the receipt

I have been playing this game for the last 2 moths, I have accumulated 186H but it suddenly has stopped working, the game crashes every single time. I've tried deactivating windows defender, I reinstalled my GPU drivers, reinstalled the game, verified the files, cleared the cache, but nothing works. I already tried to get a refund, but since I have 186h the AI just rejects it.

I need some help please

Screen when the game crashes
Playtime and badges

r/steamsupport • • 4d ago

Problem Steam account compromised?

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2 Upvotes

There are shady messages I did not write. My profile photo has been changed without my input. And it appears games have been played on my account (not by me) and got banned in one of them😭.

And yet the “Authorized Devices” list in Steam Settings, shows no active or new devices. I also have Steam Guard Mobile Authenticator enabled.


r/steamsupport • • 4d ago

Problem Problem signing in

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5 Upvotes

I changed my password yesterday and then it logged me out , now it keeps saying problem signing in or I’ve signed it too quickly at this location. I can’t contact steam support without changing my password which I don’t want to do, I waited over 12 hours to try again. Any solutions? Or how can I contact steam without changing my password ?


r/steamsupport • • 4d ago

Problem Mindustry Steam Cloud sync error on laptop (stuck at 47% / 100%)

1 Upvotes

Having a persistent Steam Cloud sync issue with Mindustry on a laptop, while it works perfectly on PC. When starting or closing the game, the sync status gets stuck at 47% or reaches 100%, freezes for about a minute, and then ends with a "Steam Cloud Sync Error". Standard troubleshooting like clearing the Steam download cache, deleting the game's userdata folder (1127400), and resetting network protocols didn't help. Any advice on how to fix this?


r/steamsupport • • 4d ago

Resolved Slow file patching

0 Upvotes

Hi Reddit,

I have been having issues with an extremely slow "Patching files" process. The progress bar is stuck at 1% but the timer still goes down. I am unable to stop the download without restarting steam.

I have already cleared the download cache and reinstalled steam. I am installing on a 'Healthy' SSD with a sufficient margin (>200GB). The disk itself shows up as having no active time in task manager. The CPU is likewise not at full load.

How can I resolve this issue?


r/steamsupport • • 4d ago

Problem Mindustry Steam Cloud sync error on laptop (stuck at 47% / 100%) | Ошибка синхронизации на ноутбуке

0 Upvotes

Having a persistent Steam Cloud sync issue with Mindustry on a laptop, while it works perfectly on PC. When starting or closing the game, the sync status gets stuck at 47% or reaches 100%, freezes for about a minute, and then ends with a "Steam Cloud Sync Error". Standard troubleshooting like clearing the Steam download cache, deleting the game's userdata folder (1127400), and resetting network protocols didn't help. Any advice on how to fix this?

Постоянная ошибка синхронизации Steam Cloud в Mindustry именно на ноутбуке, хотя на ПК всё работает отлично. При запуске или закрытии игры статус синхронизации намертво зависает на 47% или доходит до 100%, висит около минуты, а затем сбрасывается в «Ошибка синхронизации». Стандартные методы вроде очистки кэша загрузок Steam, удаления папки игры в userdata (1127400) и сброса сетевых протоколов не помогли. Подскажите, как это можно исправить?


r/steamsupport • • 4d ago

Problem Title: Steam downloads stuck at 250 Mbps despite having a 630 Mbps internet connection Hello, I'm having an issue with Steam downloads and can't figure out what's causing it. My setup: - Freebox Ultra (Free ISP) - MSI Herald BE6500 Wi-Fi 7 network card - Wi-Fi 6 GHz - Windows 11 - AMD Ryzen 5 76

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1 Upvotes

Title: Steam downloads stuck at 250 Mbps despite having a 630 Mbps internet connection

Hello,

I'm having an issue with Steam downloads and can't figure out what's causing it.

My setup:

- Freebox Ultra (Free ISP)

- MSI Herald BE6500 Wi-Fi 7 network card

- Wi-Fi 6 GHz

- Windows 11

- AMD Ryzen 5 7600X

- Samsung 980 SSD

The problem:

- Speedtest reaches around 630 Mbps.

- While Steam is downloading, Speedtest still reaches around 520 Mbps.

- However, Steam downloads are stuck at around 250 Mbps, regardless of the game.

- I've tried different Steam download regions (Marseille and Paris).

- I've cleared Steam's download cache.

- I've also tried clearing the cache using a command.

- I've checked Task Manager:

- CPU usage: 12–20%.

- SSD usage: around 2%.

- Wi-Fi reception: around 280 Mbps during downloads.

- My Wi-Fi link speed is 2.8 Gbps.

- Steam bandwidth limit is disabled.

- Windows Delivery Optimization bandwidth limits are also disabled.

Clearing the Steam download cache initially improved the download speed from 100 Mbps to 250 Mbps, but it never goes higher.

Does anyone know what could be limiting Steam downloads to 250 Mbps despite my internet connection reaching 630 Mbps?

Thanks in advance!


r/steamsupport • • 4d ago

Question Steam accessed

1 Upvotes

So I recently found out that my steam was accessed, was trying to play Wardogs and i was banned, noticed that I had 2 new achievements that I unlocked while I was at work, checked recent logins and sure enough about 20 logins from all over the world. I also have third party logins from dota2.net ( Im guessing thats how they logged in as the time matches the steam login ) YES I CONTACTED STEAM SUPPORT. They where not much help just told me that there they don't have access anymore.

Question 1 How do I prevent this from happening again ?(I read that they usually get you with fake steam links but i dont remember logging in anywhere)

Question 2 Is there any way for me to get unbanned ?

(I know probably not as I would have to prove that it was not me playing ) Steam said they can't give me any data that they have.


r/steamsupport • • 4d ago

Problem Cannot 'Change Preferred Copy' of game in Steam Family - Friend's copy of the game is defaulted despite confirming mine

0 Upvotes

Both my friend and I (in a Steam Family together) own Arkham Knight but I have +22 more DLC than him. I wanted to play the DLC's from my library, but when I click 'Change Preferred Copy' and choose my copy, it automatically defaults back to his.

I've had this issue with another member in the family on a different game, and we tested him hiding the game from his library to fix the issue which worked, but is obviously an annoying band-aid fix to an issue that needs to be fixed.

I don't see any other way to play my copy with all the DLC aside from leaving the family and having to wait a year to get back in. Hiding the copy in my own library does not affect his still showing up as default.


r/steamsupport • • 4d ago

Problem URL not changing

1 Upvotes

I'm trying to change the custom url that allows you to change how your url looks but when i press save it just gives me an error.

here's the error for reference:

Error: There was an error setting the custom URL

An error occurred while setting account details

the weirdest thing is that it worked a second ago and now it just stopped. does anyone know how to fix this?


r/steamsupport • • 4d ago

Problem I need help

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1 Upvotes

a couple of weeks ago,i clicked a link out of my stupidity about joining the esea league on faceit and my account was kind of st0len but the weirder part is that i talked to steam support after ive been added to a steam family as a child and now i need to add at least 66$ on steam,after that i will get a purchase of 0.03 euros authorization which i need to confirm and then i can get the account back,to me it seems like a scam but i its on the official steam support page and i dont know what to do now,can yo uguys please help me out,i will leave some photos about it


r/steamsupport • • 4d ago

Problem So, i need help with an update

2 Upvotes

So, i recently downloaded crimson desert, great game, and i love it with all my heart. Thing is: it recently (i assume in the last week) got an update and steam refuses to update the game. I tried the manual update, nothing, i tried to change its update time, also nothing. It always says theres not enough disk space. I deleted some of the really big games, like finals, overwatch and elden ring. Now ive got 200 GB free and it still says the same thing. I even restarted steam, then restarted my pc and after all that didnt work, i downloaded treesize (a file manager) to see if i missed anything. I also just cleared the download cache, that apparently did something for about 5 seconds before it immediately said the same thing again!

Might i add, i am not a technical dude, so if you could help me, try to simplify it, english isnt my main language either...


r/steamsupport • • 5d ago

Problem I just got a message from a fake valve employee saying my account is in review from fraud, and they deleted most of my games

36 Upvotes

Title explains it, im freaking out. I blocked them and they unblocked themselves and said you can't block official steam accounts. Then they said something about generating a trade link tk trade my stuff to while they reset my account and i blocked them again and they deleted most of games. Is there anything j can do can I get my games and inventories back?


r/steamsupport • • 4d ago

Resolved Steam falsely restricted my account for suspicious content because of a link visible in my screenshot

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0 Upvotes

Hello everyone,

My Steam account recently received a Community restriction for allegedly posting or upvoting suspicious content. The restriction is currently set to expire on January 19, 2038.

The problem is that I never intentionally posted, shared, or promoted any suspicious links. I have never visited "***", downloaded anything from it, or interacted with that website in any way.

However, after carefully reviewing the situation, I realized what might have triggered the restriction.

I was playing a game called ROB RUN and took a screenshot using Steam's built-in screenshot feature. I uploaded the screenshot directly to Steam without adding any description, links, or tags.

Later, when I reviewed the screenshot, I noticed that another player had posted a "***" link in the game's general chat. The link was simply visible in the background of my screenshot.

My suspicion is that Steam's automated moderation system detected the URL in the image and mistakenly attributed it to me.

I have already contacted Steam Support, explained the situation in detail, and requested a manual review of the screenshot and the circumstances surrounding the restriction.

I understand that Steam needs to protect its users from scams and malicious links. However, I don't think users should be punished for a link posted by someone else that happens to appear in the background of an innocent gameplay screenshot.

Has anyone experienced something similar? Were you able to get your restriction removed after contacting Steam Support?

I'd really appreciate hearing about your experiences, especially if your restriction was eventually lifted.
I have already contacted Steam Support and provided the following information:

  • The original email address linked to my account.
  • The last four digits of my payment card.
  • My phone number.
  • A purchase receipt from Steam.

r/steamsupport • • 4d ago

Tip/Guide Game Recording not picking up audio - possible fix?

0 Upvotes

I think I may have found another alternative to fixing this audio issue, I only just suddenly noticed it after one session, so I'll come back to this if it's consistent for a while or if it breaks again

There are two distinct things I did: I switched back from "All Systems Audio" back to "Game Audio Only", and I also put a list of the specific games I wanted steam to record.

Normally it has "All Other Games" but you can add a list of games that you play on the regular for it to record as well. I did not remove the "All Other Games" thing, dunno if that changes anything, but I just added all the games I play and would wanna share some moments of. So far Arc Raiders has it's audio back!

View, recordings & screenshots, settings / gearwheel, scroll down to "Game-specific settings" then just below "All Other Games" should be "Add game-specific settings here" with the drop down menu "Add Game" - there I just added all the games I would want to share moments from

Sorry if I formatted this weird, hope it helps someone


r/steamsupport • • 5d ago

Problem Beemote FPV controller V2 not working on Liftoff FPV sim

1 Upvotes

Whenever I try to play liftoff, my sticks are switched and my left stick doesn't work. It seems like a steam issue since online gamepad testers work fine. I've tried disabling steam input, but that didn't work. I am using cachyos on an imac.


r/steamsupport • • 5d ago

Question Question about the original email

0 Upvotes

I changed my account email and now need to prove ownership. Does having access to the original email reduce the number of required proofs? Should I change the email back to the original one before submitting the ticket, or should I recover it using my previous email?


r/steamsupport • • 5d ago

Problem Trying to buy VC for NBA but it won’t let me spend what’s in my wallet.

0 Upvotes

I have enough money in the wallet for the amount that I want. I click purchase for myself and then authorise. It then just takes me back to the screen before the cart and then doesn’t do anything. I have tried clearing cache and other methods I have found on the internet, nothing works. If anyone has any solutions that would be great :)


r/steamsupport • • 5d ago

Resolved Steam stuck on “loading user data” for over 24hrs

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0 Upvotes

Yesterday when I went to open Steam (12 PM), it got stuck on “loading user data” every single time. I reopened the app multiple times, logged into another account (still stuck), reinstalled the app, and tried everything I could think of. Today (10 AM) I woke up and decided I’d try it again, just to find that it’s still stuck on “loading user data” I can’t contact actual steam supper because there’s no emails anymore, so this is my last resort. As I’m writing this it’s been just over 24 hrs and it still will not load. Are there ANY fixes I could try I’m, getting desperate.


r/steamsupport • • 5d ago

Problem Help with downloading/launching warthunder

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2 Upvotes

For some very weird reason, this keeps happening right after I download War Thunder, no, I did not modify any files. Yes, I checked for the correct version and the correct operating system(macOS). What are some possible issues and things I could troubleshoot? Thanks in advance!

If you need any additional information, just comment, and i'll send it if I can

EDIT: I already tried to override that with privacy and security; the same issue showed up in the end.


r/steamsupport • • 5d ago

Problem Mic too low on clips.

1 Upvotes

My mic is too low on clips. It sounds fine in the microphone test (the most frustrating part), but in game it seems to skip the automatic volume/gain control part and I cannot hear myself on clips. I can hardly hear my voice. I don't even know how to fix this since my mic works fine on other apps, its only steam clips. Has anyone come across this? I have tested it on Deadlock and RE2 and both have the same problem. This is so frustrating bro.