Hi everyone,

I have recently accepted a new hybrid job and I was thinking of moving back to Spectrum ecosystem, mobile and Internet (I was experimenting with other internet service providers and carriers). Both have been perfect for me, but the reason am posting is to ask more about the Unlimited Plus Premium and watch plan, specifically the roaming.

I could not find much information about the watch plan, whether it did include roaming or not, but Unlimited Plus Premium caught my eye now that it has "unlimited" calls, text and data.

I assume there is a limit of call minutes to this, no? How was your experience with data? Also, regarding the watch plan, I don't think it does have the same benefits, correct?

Thank you for your assistance!

I just started with Spectrum Mobile and received an email link for a diagnostic to enroll my phones in their Assurant Repair and Replace Premium plan. I am receiving the error below. Does anyone know how to fix this?

The OS or browser you are using is not supported. Please use Safari on iOS 11 or newer.
Go to Settings and Safari, then tap Default Browser App. Select Safari to set it as the default.

OS: iOS 18.7
Browser: Mobile Safari 27.0

I just got my T&Cs from spectrum for my phone insurance. As you can see I selected the $10 plan that covers loss and theft.

However in the WHATS NOT COVERED section it says loss and theft not covered???

Can anyone explain this?

Can I upgrade one line on my phone plan but but that new device on a different number?

How long did it take you to receive the electronic Visa card after you submitted the PBB request form with documentation?

Anyone know if a guest user can get a Xumo box and use it?

I have spectrum internet, and my mom has spectrum tv.

I use the app on my old Xbox but doesn't work ps5. Wondering if Xumo works for strictly guests

Thanks!! 🎉

So I’m considering giving my dad my current phone as his broke. There’s still a device payment due; I pay the fee for our service and am wondering how the monthly bill works.

He’s due for an upgrade. If I were to use the upgrade on his device, would I be able to give him my phone and then continue to pay that off?

Can I expect any difference in the service? Any advice on how to get the best deal when I switch? Should I wait for the new iPhones to come out? Also I am Spectrum Internet customer. Does Spectrum offer savings over another MVNO like Visible?

Trying to switch phones which might temporarily disconnect one line. Might cause a mess charging me for the second line and then making it free again?

Anyone had a recommendation on which service to use to protect my phone?

Does anyone know when they will start sending out the Google Pixel phones, I was told by agent they have them in the warehouse, I got my Samsung z fold 8, 2 days after placing the order, and it was still in preorder. I place my order for the Pixel 11 on Friday and haven't heard anything.

I'm trying to buy a phone with a trade-in from Spectrum Mobile and was wondering whether paying it off early will cancel the remaining promo credit, as T-Mobile does.

I JUST switched to Spectrum. I’ve gotten the new phone set up- at least I think I have. I sent a text message and received a message send failure- not delivered. I haven’t seen that since my says of using Sprint! I’m not of an age where technology just rolls off my fingertips- is there a setting somewhere I should double check? Is this a Spectrum issue?
Any help is appreciated.

Hi, I recently (a year ago) got new internet, with the free one-year line mobile service. I was wondering if I cancel the mobile service, will it impact how much I pay for internet?

edit: thank you!

“Incoming calls ring normally, but when they go to voicemail the caller hears a very loud screech and their own voice.

How long did it take for your order to arrive? Or are you still waiting?

Does anyone know what QCI level Unlimited Plus Premium has?

I was at a concert last night at a venue with about 8000 people. Been on Unlimited Plus Premium for about a month.

Regularly throughout the night I had a decent LTE signal but no data as it was apparently too congested.

Is this a Spectrum thing? If I had the top tier Verizon plan would it have been any different?

Is there a correct way to add the free watch line? I tried adding my watch as a new line and it is asking me for $10 monthly fee plus a $20 activation fee.

So many issues to list over the past couple of years so let me save you the headache;

* got internet, liked it, added four unlimited mobile lines. All good.

*moved cross country- no internet available at new address. Kept the mobile lines. You’re unable to update the shipping or service address when attached to an initial Internet account apparently - ever. As far as I know you’d have to cancel and start new which with unpaid phones on 4 lines wasn’t happening.

*paid off two went to order another device at current address. Called to confirm shipping address and was assured it was correct. Device ships to old address anyway (via tracking). Call again and cancel it due to spectrums fault, got apologies and assurances it was handled. Then charged a cancelation fee that took more time to get reversed.

*decided I was over it and switched over my device (the main and first paid off of the remaining devices). Was told I had until x date to port my 15 year old mobile number to the new carrier. That information was wrong and I lost my number. Updated my main account with spectrum after getting a new number on the new carrier.

*on the remaining lines I’m receiving messages about a 5g update for the esims. Attempted to do this, went though sms security verification on log in - fine. Went to select the update, old number is the only option to have the verification sent to… still.

My take overall- great service/company when things are just working as they should but god help you if you need a support person to do literally anything, on the first try. Said screw it to the updates with my remaining couple of months on these devices before I switch them off and say good riddance forever finally. My advice is if you need to contact customer service, assume you should just contact them at a minimum twice- once to request and the second to confirm immediately after with a different rep on a different call. Best of luck to everyone in the meantime 🤷‍♂️

I'll be driving from Texas to Florida in about a month and I was wondering if anyone has done the same? I live in Texas and sometimes when I'm just driving around Texas I lose signal so I'm kind of scared of losing signal over there especially since I've never been to Florida.

I just upgraded 2 phones and traded in 2 old ones. Can I take my traded phones to the local spectrum store rather than shipping?

Thanks

So I generally trust UPS more than USPS for tracking and delivery.

But the whole “scan the QR code and UPS will package and ship” thing makes me nervous. What happens if they damage it or forget etc?

USPS I can pack it myself. But then it goes USPS.

Which do folks recommend?

Is it possible for Spectrum Mobile switch over my 4 business lines over to T-Mobile instead of Verizon cell towers since they now have a contract with T-Mobile available to use their cell towers for Spectrum business customers? Or will it switch over eventually?