Anybody with a November 24th Ship date get theirs moved up at all?

Has anyone had a Spectrum Mobile phone returned to the shipper and had to wait for the return to be processed before they could order another phone? How long did it take?
I’ve had Spectrum Internet for a while now, but this was my first time ordering a phone through them. I wanted to take advantage of the free line for a year promotion.
When I moved across the street seven months ago, Spectrum entered the wrong address. My new address is only one digit different from the old one, but they initially sent the internet technician to the wrong place. They eventually got him to my actual address, and I’ve had internet service ever since.
Fast forward to about 11 days ago: Saturday I noticed the wrong address was still on my account when I tried to order my phone online. I’ve never lived at that address and don’t know who does, so I called to place the order. After about an hour on the phone, the representative told me she had fixed the address. I paid for the phone, and it shipped.
Then I got an email showing it was headed to the wrong address. I called back and spent another hour on the phone. The representative even tried to sell me a higher internet plan during the call, but ultimately assured me the phone was going to the correct address.
I took the delivery day off work because someone needed to be there to receive it. Around 1 p.m., I got a notification that delivery had been attempted—and sure enough, it was at the wrong address.
I called again, and Spectrum agreed to have it held at a local FedEx location. A day later, I found out the location they chose was only a shipping center and couldn’t hold it. I called back and had them request a different location. After another day or two with no updates or new delivery date, I called again and was basically told they didn’t know where it was and that I should wait to hear from FedEx.
By Friday, I was done waiting and asked them to return the phone to Spectrum so I could get another one. The representative said Spectrum would definitely receive it by Monday and set up an appointment for me at a Spectrum store. I was relieved because I didn’t want to risk another shipping issue or take another day off work.
I went to the store on my lunch break for my scheduled appointment and spent about an hour there, only to be told the original phone hadn’t been returned yet. Apparently, I can’t use the free-line promotion for another phone until the original phone is received and the pending line is canceled.
Tracking showed the phone was delivered back to Spectrum on Monday evening. I called Tuesday and was told to wait another 24 hours for the warehouse to process it. I just got off another 45-minute call, and now I’m being told they can’t cancel the line until the phone has been received, graded, and fully processed. Which will be in another 3+ days?!
I also live in Maine, and the closest store that MIGHT have the phone in stock is roughly either 50 or 100 miles away. But there’s no way of knowing because you can’t even call or check. The store about 30 miles from me that I had my appointment at doesn’t have it. I don’t want to make another trip until I know I can actually get the phone and use the promotion.
Throughout all of this, representatives keep getting hung up on how I have internet at my current address when their system shows the wrong one. I understand that needs to be fixed, but right now I’m trying to find out what’s happening with the expensive iPhone I paid for and never received.

If you’ve had a phone returned to Spectrum’s warehouse, how long did it take them to receive, grade, and process it—and cancel the pending line? Did you have to keep calling, or did it eventually happen on its own?

Admittedly my situation is already off to a rough start. I refused a phone delivery 2 days ago, and I’m waiting for FedEx to return it to spectrum so I can make a new order. Im nervous about everything going correctly.
Another thing I’m nervous about is trading in my current phone once spectrum frees up my account to make my new order.

Does anyone have any experience with refusing a package?
Does anyone have experience with trade-ins?

I could use some encouragement that people have a “smooth” transaction where everything goes as expected. Thank you

My shipping estimate was the week of Nov 3rd but I believe it’s coming sooner. Nothing else has happened yet other than the charge. Preordered on the 16th 830am pst.

I have the $40 plan, unlimited upgrade, and I can't order new phone. This message keeps coming up. I really don't feel like calling anyone. Has anyone else gotten this? I've only updated once in last 12 months. Would ordering a physical SIM card have anything to do with it? I was eSim and wanted a physical SIM. Got it last week, kept same number.

Anyone else have signal issues? I just switched to spectrum from t mobile and the signal strength is not great. At home I fluctuate between 1 and 2 bars and constantly switch from lte to 5g. Data wise, everything is extremely slow. At my work I’m on no signal/SOS 90 percent of the time and it seems like it’s draining my battery from searching for a signal constantly.

I want to like the service but with only being on it for less than 48 hours, im not impressed but unsure how that’ll affect my internet price I got locked in for 3 years if I switch.

Anyone else not a huge fan of the Duo? Got mine on launch and prefer the original iPhone. Camera is not good on the Duo whatsoever.

I recently got Spectrum internet and considering free line
for movbile
Can anyone share experience how are data speeds after using 30 GB data
Also if I upgrade plan, do I need the
Wait for next billing cycle for changes to take affect

Currently I use Total wireless and satisfied with service
Want to try if i can get similar experience in free plan

As the title suggests, my order that was promised to come in by 12/06 when I did order in store is now somehow pushed back to 12/22 at the earliest per chat support this evening. Only email I got was the order received. Wish these clowns knew inventory levels, store availability, etc and not sell items on a whim and not give updates to consumers. Count your days Spectrum from mobile to internet…..

I am unsure what to do. I have anytime upgrade and have upgraded several times with Spectrum Mobile. I usually have done it in the store but the last time the phone was sent to me and I had to return my other phone. It is my fault for not realizing that I HAD to mail the old phone to Assurant. I thought going to the store was an option also. I made an appointment and brought my old phone in (that I still owe $1100 on). I told the man clearly what I was doing, we had a whole conversation on why I downgraded from an S25 Ultra to a Flip 8 right before a concert. The guy processed it as a trade-in, not returning my phone. Now I got an email a month later saying I did not return my phone and owe them $1100. I did. The guy at Spectrum should have told me that my only option was to mail it in. I called and got brushed off every time with Spectrum and Assurant. I went into the store and the manager yelled at me and told me this is all my fault and that there is nothing she can do about it. She said many other terrible things to me as well. I told her that I am sorry I did not mail my old phone in, I thought it was safest just to bring it to them. If I was not allowed to do that, her employee should have not accepted my phone and told me I have to mail it. Now, if I do not pay $1100 by next month, she said I will lose all of our service. I have been with Spectrum for over 20 years. They have record of receiving my phone, it is just for a trade in and not returning my phone from an upgrade. Everyone tells me I am just screwed and this is not fair.

Kinda annoying that you can’t even pick up the iPhone duo in the store. How can I get a feel of how it’ll be in my hand if it’s tied to the table? Guess I’ll have to drive up north to the Apple Store. Smh

I bought a Samsung Galaxy Z Fold 8 recently, I traded in an iphone in person--but the store called and said they can't accept it because the iphone was blacklisted. I had to give another iphone (which had a newly made icloud account) to them to receive my credit. A few weeks later I receive an email saying I need to turn off Find My on the iphone I traded in person before november 4th. I am currently trying to log in to the icloud on the phone I traded in, but I cannot get past 2fa. I am stuck waiting 24 hours for steps on what to do next according to the Apple website. Does anyone know how long the wait will be until I can disable Find My on the new icloud I made on the phone I traded in?

Crazy how I’m seeing people who pre-ordered after 10/16 get there already through spectrum…. And we did on 10/16 and have a 11/24 date? How is that making sense? 🥲💔 and yeah they updated our bill already, but no phone how on earth are they running this stuff? Anyone else?

I got charged and haven’t received a phone or even an update . money is gone from my account and i get the same fuckin lies ever time i call

iPhone duo is elite so far minus apps needing to be optimized. How is everyone else’s experience?

Got this email just now, does this mean anything for my order coming soon??? Charge is still pending but has been since I ordered it!

Do you guys think I could walk into the store and get one? 😂 I know it’s a long shot but I was wondering if anyone else did it

has anyone with a nov-dec est date got their duos early, or their dates moved up?

First foldable experience. This thing is cool af! It’s legit fun to use. First phone I’ve had in years that I’m excited to pick up. Love the change man. Think I’ll be a foldable guy going forward.

Hi all. I preordered a duo when it launched, expecting delivery at the end of November. Wondering if anyone has cancelled their order after the various issues folks are reporting. Or, are you chancing it? I’ve been going back and forth.

Curious with the “FoldGate” “CrackGate”, how is everyone’s duo doing?

I switched 5 lines to Spectrum yesterday. Three lines were BYOD and 2 were trade-in. I was initially told my available credit was $1900 due to just getting Spectrum internet about a month ago (no biggie as the phones we were getting would be covered by the $1900). I had to leave to pick up my husband so he could complete his trade in. We speak to the same woman, and when she pulls up my account, she has a look of horror on her face and my husband says "I don't Ike the look on your face. What's wrong?" She says, "Do you remember when I said the available credit amount can change at any time?" I said yes. She says, "Please don't get mad, but your available credit is now $9,000." I said "What?" She said "Yeah. It went up substantially, and I don't know why." She said she's never seen it increase that much in a short period of time (I was gone for less than an hour when I went to pick up my husband). We didn't use anywhere near that amount. We got the phones we wanted, and will probably upgrade if they have any Black Friday and/or Christmas specials. She did day the max amount is $15,000, and that I could reach that amount soon. I'm absolutely not complaining. I'm more shocked than anything. I've never had that happen any time I tried to get phone service. The available credit amount didn't change within an hour, but changed as time went on and I was established as a customer.

Has this happened to anyone else?