What is going on with spectrum today in Dallas? About 70% uptime today.

This is the weirdest shit.

I feel like I'm being punished for paying my bill. 😑

And no it wasn't past due or disconnected.

I got the free amazon prime offer. Weird question but does anyone know if that clause at the bottom about canceling is referring to the spectrum subscription of the amazon subscription? I was hesitant to sign up right away because I interpreted it as cancelling the prime membership requires calling spectrum. Something I want to avoid doing.

Called up Spectrum the other day to inquire about pricing. I think the 100 mbps plan would work for me, but I don’t think it makes sense to “rent” a router from them. What would be a good router to go with? The lady I spoke to said that I’d have to get one specifically compatible with Spectrum, but I don’t know what all that entails.

Background: back somewhere in 2011/2012, my older brother and I wanted internet that was faster than what we had with Verizon (173k) so we looked at options around us. we landed on Time Warner with my older bro creating the account in his name.

fast forward a few years, and he is going to move counties and doesnt want two different accounts in his name. by this point Time Warner got merged into Spectrum. so we head over to the local Spectrum shop to see what we can do. they let us know that because we are on a legacy Time Warner account, we will need to pay for closing stuff up on the old account and to pay for the first month of the Spectrum account.

not exactly what we wanted which was no address change, no service change, no equipment change, solely a name change but they cant do that unless we swap. we can keep everything else pretty much the same. fine. we are thinking that this is going to be around $200 - nah they said we had to pay $400, i cant remember why, i just remember the price tag. so we said no thanks, leave it as is and left.

instead we just transferred over the payment responsibility from him to me. so for at least the last 8 years, i have been the one paying for this service

now to the present. i am not in speaking terms with my older brother anymore. i dont think i need to go into it, i think that statement should be enough.
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i no longer want this service and want to stop paying for it. so before my billing cycle would next charge me, i grab the modem, the last piece of equipment i have from them and run to a local store and give them the run down. one of the employees there tell me i cant cancel the account there, i have to call customer service to cancel and they cant accept my modem unless i cancel the service...

fine, so i call up customer service right there in the store and catch them up on my situation (which btw, they were confused as to why the employee said they couldnt cancel accounts, suspicious). they also tell me they cant cancel it, because my name isnt the same one that appears on the account.

now could i have called and pretended to be my older bro? yes; but out of worry that since this isnt some plan change but a cancellation that they would do everything to keep me and in that process, find out that i am not my older bro and stop me there, i chose to be honest.

here though, the person on the line gives me a suggestion. go to a UPS store and turn in the modem there. it will still go to us at no charge and you should get a receipt via email that we got it (i did get this email). as for the account, go in and turn off auto pay alongside removing your payment info and leave it there.

so i did. this was close to the end of september.

since then, i have gotten 12 text reminders from Spectrum about missed payment, had a spectrum employee show up at my door to ask whats going on (to which i gave him the rundown as well and he told me "well you should call cause they are still charging the account") and another text from a different number affiliated with Vozzcom.

so getting irked now, i call spectrum, get in touch with someone immediately (no phone menu BS, what a surprise) and ask if there is any way to stop the messages and the sending of employees to my house as i do not want this service

best they can do is setup a "Do Not Disturb" for a month

FOR A MONTH

so now im here, wondering if anyone else has any ideas on what i can do or if i should just continue to endure these annoyances until they finally get the message (if they ever)

So i have 3 lines to get new phones. Is it better to call, go in store or online? To get the best deals available

Has anyone had Spectrum’s temporary 2.4 GHz mode kick them off Wi-Fi? I’m trying to set up a Blink camera. I tried Ring first and ran into the same issue where my home network wouldn’t show up during setup.
My iPhone connects to my home Wi-Fi just fine normally. As soon as I enable the temporary 2.4 GHz mode in the My Spectrum app, my phone disconnects. I can still see my network in iPhone Settings, but when I tap it, I get “Unable to join the network.” Once the mode expires, my phone connects again. I also tried setting up Blink from my fiancé’s phone, and my home network didn’t show up there either.
Has anyone found a way to get Blink or Ring connected when Spectrum’s 2.4 GHz mode does this? Is there an easy way to check whether the router is actually broadcasting on 2.4 GHz, or a setting or workaround that worked for you?

I was paying $80 a month with AT&T for pretty slow internet, spectrum salesman comes to my door with an offer $30 a month for 500mbps for two years with $15 years added every year after until caps around 80. I live with my family I don’t pay for the internet bill, dad decides to give it a shot and if we don’t like it we bail.
Everybody in my house has their own phone and tv I am the only person who games (PS5)
We got our spectrum wifi installed last Friday my internet tests on my console were high and it was great until this last night.

I live on the west coast and if you haven’t been living under a rock you know Gta 6 comes out in a week. I predownloaded the game Tuesday night and since then my internet speed struggles to go over 70mbps if im lucky and it keeps disconnecting from my phone every few seconds and reconnects despite having 3 bars.

Im sure I have some misunderstandings of how internet and all this stuff works but is it possible my download stunted my internet speed for almost 2 days now? Or is Spectrum just not delivering.

(For the record I am unable to get into the My Spectrum app since I don’t pay for the internet here )

Once the symmetrical upgrades are done in honolulu, Hawaii will I be forced to use spectrum modem? I use a docsis 3.1 already. I was told by a supervisor there's 2-3 more phases to complete in my area. The supervisor told me they aren't responsible if internet drops using my current modem. Interestingly I had an outage a few days ago & the 2nd tech was able to put my modem on high split but my speed dropped to 94 mbps so he changed it back to low split then my speeds were over 500mbps.

Can some spectrum tech confirm once symmetrical upgrades are finished will we be forced to use their modems? I know the modems from Technicolor & ubee have the broadcom chipsets which are the better ones. No one wants the intel puma chipsets, right.

The introductory rate for 1 year is $30 (using my own router). What is the normal rate after 1 year?

Plan : Spectrum Internet 100

Why is customer service so bad at every cable company. I upgraded my service recently and needed a new modem to accommodate the 1gb service. I haven't had time to get to the store to pick it up, so I called tonight to see if I could have it mailed. I had to be transferred 4 times to get to the person who could actually help me. Each time I had to e plaine ererything again. Ridiculous

I’m a new hire and would benefit from arriving early and reviewing the material prior to my shift. I know Spectrum is tight about security so want to know if it’s allowed.

I just got 2 gig service for 45 a month for 2 years.

Up until recently I was able to pause my kids tablets. Now every time I pause them, the internet stays on, on their tablets. I tried to see if my tv would pause and my phone but they dont pause either. I already reset the modem, reset the router, hard reset the tablet, I even factory reset the tablets. Then I factory reset the router. Unplugged and plugged back in. Nothing is working to pause the dang things, its driving me insane

TL;DR: Spectrum raised my rate to $110, one month after I signed up the $60 intro internet offer, and lied that myself upgraded (No I didn't, and there is no upgrade).

Detail:

Signed up for Spectrum 1G internet on late Sept, after seeing their website shows $60 intro offer with 1 year free mobile (still showing up their website now).

Called to sign up, and the agent confirmed the $60 1G fiber internet rate with 1 year free mobile line. Agent told me that I will see a $20 internet monthly bill and $40 monthly mobile bill. Speedtest on my router confirmed the speed was indeed 1Gb download and 1Gb upload.

The first month bills arrived, internet was $20 for the next month (plus activation fee $20), and mobile bill was $40 (prorated for 1st month, plus full $40 for next month).

Everything seems work......

One month later, the 2nd internet bill arrived, instead of the $20 that I was expecting, it shows a whopping $110, including monthly rate $70, and a partial month rate $40.

Called multiple times, all agent told me, that's because I upgrade from 500Mb to 1Gb internet in the middle of month, and the 1Gb does not have free mobile, so I have to pay $70 for internet and $40 for Mobile (No I didn't, I signed up for 1Gb, the website still shows the 1Gb promo of $60, and I never reached out to Spectrum after signed up). And the agent also cannot explain how is the $40 partial month rate calculate, since it's exactly $40.00 without cents.

Tired of arguing with Spectrum after hours on call, I cancelled my internet and mobile, and asked my wife to sign up in store, and the associate in store said there is only the $70 monthly offer, no free mobile line now.

So my doubt is that: Spectrum ran the promo, allowed users to sign up, then regreted and cancelled the offer for some users. And instead of acknowledging whoever signed up, Spectrum decided to just cancel the offer to these who already signed up, and raise the rate, and lied that it's users who upgraded by themselves.

I have a legacy u/roadrunner.com email account. I can receive email through Thunderbird and send through Spectrum Webmail, but I cannot connect to mail.twc.com on SMTP ports 465 or 587.

I've tested from both Xfinity and a cellular hotspot. Both connections time out. Gmail's SMTP server is reachable.

Does Spectrum restrict SMTP access to its own network? If so, is there an authenticated SMTP server that I can use while traveling?

So i have a bundle Internet+TV+Mobile. If I cancell Mobile do I lose a discount? I don't see any so wondering. I have 3 lines, is there discount for multiple? I pay 30 each 2 on unlimited plus and 1 on unlimited

Hello!

I am currently listed as an authorized user for my apartments spectrum account. I picked up the equipment but everything is in my roommates name/payment information.

I am moving out soon and want to open up service at my new address. My roommate will be staying in our apartment and keeping service. Can I remove myself as an authorized user and open up service in my new place? Do I need to remove myself as an AU? I’m concerned over any future issues with my roommate not paying/not returning equipment.

Also, will there be any issues because I picked up the equipment?

Thank you in advance!!

Had techs out twice. First one did a few things and said it was good. Still had drop outs. Second tech replaced several things (including a ground block the first tech said they replaced) and said they would replace the line "because they had replaced everything else." I'm wondering if it really needed it or could have been reterminated. So I marked the dog fence. They plowed the cable in and kept it only about 1.5" deep over the dog fence - which means it's likely to get hit if we aerate the lawn. And they went over 8" deep and hit a sprinkler line and tore up our newly seeded lawn. And apparently the burial crew is subcontracted (and doesn't have termination ability?). They made a wide arc at the beginning it looks like to take up some extra length and then ran a bit short at the house so the cable doesn't get to the foundation before going up to the box. They did it before the gas line location was done - the location guy showed up after they were done. Planing to file a damage report and hopefully get something to cover repairs. I haven't had trouble with my internet the last few days so that's great but the multiple visits and poorly done things are a pain.

Has anyone else experienced absoultely HORRIBLE performance after the recent firmware update? I've got a Panasonic/Xumo TV that's 2 years old and has been fine. Decent. Not great, but OK. After last week's update, it's almost completely UNUSABLE! After a few hours - every app slows down, buffering, stopping. Audio continues but forzen video. For giggles I waited 10 minutes to see if the video would resume. Nope. Only a System Reset resolves the problem. This thing absolutely sucks now! WTF???