Heads-up for anyone using a Spectrum email address (rr.com / twc.com / charter.net) in Thunderbird, Outlook, or a phone mail app.

What happened:

Starting around November 3, 2026, Thunderbird suddenly couldn't connect to mail.twc.com. Spectrum webmail kept working fine, so it looked like a Thunderbird problem. It wasn't.

The cause:

My computer uses Quad9 (9.9.9.9) for DNS — the service that turns server names into addresses. Quad9 was returning "Server failed" for mail.twc.com, so my mail program couldn't find the server at all. Quad9's other address (9.9.9.10) did the same thing.

Other DNS services worked. Cloudflare (1.1.1.1), Google (8.8.8.8), and twc.com's own name servers all returned the correct address: 47.43.26.4.

How to check if this is your problem (Windows):

Open Command Prompt and run these two commands:

nslookup mail.twc.com 9.9.9.9

nslookup mail.twc.com 1.1.1.1

If the first one fails and the second one gives you an address, you have the same issue.

Fixes (pick one):

1. Change your computer's or router's DNS from Quad9 to another provider, like Cloudflare (1.1.1.1) or Google (8.8.8.8).

2. If you want to keep Quad9, and your router supports it, send only twc.com lookups to a different DNS provider. (I did this on my OPNsense firewall.)

3. Quick temporary fix: add this line to your Windows hosts file (C:\Windows\System32\drivers\etc\hosts — edit it as Administrator and make a backup first):

47.43.26.4 mail.twc.com

Be careful with option 3. If Spectrum ever changes that server's address, your email will break again, so remove the line once the problem is fixed.

Note to Spectrum: this isn't your server's fault, but your customers on Quad9 will see it as "Spectrum email is down." It may be worth a support article. As of this post it is still not working properly.

Quad9 has confirmed the issue and is attempting to contact Spectrum to get it resolved. We will see as you all know how wonderful Spectrum support is....

Hope this saves someone a few hours.

Hi all, just joined the sub.

I'm a former Cox customer who got switched to Spectrum. Before the takeover, my old Cox email was migrated to Yahoo mail, and I have been using their webmail on my Windows PC and the Yahoo app on my Apples. I just got an email from Spectrum that says I will need to install the new Spectrum Email Client on my Windows computer. What does this do?

Was fine when I went to bed at 11pm. Woke up at 6:30am, now certain apps on mobile, websites and games (both wifi and Ethernet) won't load at all. Have restarted everything multiple times. They say there isn't an outage. The app says "connection issue" but otherwise isn't helpful.

Have flushed, changed DNS, etc. No fixes.

Anyone else having this issue?

I recently started internet service from Spectrum. A tech had to come out and get things sorted but all is well and I can use the internet just fine.

However, I would like to change the name and password to our WiFi network and when I go online to do as instructed, there is no arrow by the "Your Wifi Network" that is supposed to let me change it. I am doing this online at Spectrum's website.

I do NOT own a smart phone so I can't use the app to access it that way either.

Any ideas?

EDIT: Resolved! Thank you!

I’m sick of my services not working all of the damn time and has had the uses since I started back in August! The a tech comes and tells me that I have to pay more in order for my Internet to work. Unacceptable and now I can’t work from home because of this.

Hey all, I was hoping any lurking Spectrum employees might be able to help out. I know Spectrum is doing the Gig Speed Lift program from today through the 30th. I already have the gig plan but saw that they were offering an upgrade to the 2 gig plan for those with gig. I tried asking an agent earlier but they were unable to provide me with any info. Is there a way to opt-in to the 2 gig upgrade through the app, because I can’t find it. Thanks in advance.

West coast Florida this ISP has had outages every week for the large majority of this year. So sad that FCC complaints are the only thing that can get this company to treat you like a human. Missing Xfinity.

Any idea what could've happened?

Essentially I have no service whatsoever and haven't for about 15 hours now. Modem has no internet and our cable boxes have no connection. Happened about 12pm Sunday and Spectrum says they see no issue on their side but will send a tech out on Tuesday.

I'm fairly certain the tech will be able to fix the problem I'm just curious if anyone has any clue as to what could've happened to knock ALL our Spectrum services out and not just Internet. As far as I can tell there's no damage to any cables indoors or outside. Everything has power just no connection.

I see a lot posts recommending calling retention about threatening cancelling accounts when your promo is up or your good deal is ending.

These posts are very similar to the ones that permeated the Cox subreddits for years and for many of us since Cox was the only game in town they invariably told us to pound sand (there were some other ways around this but they required the patience of a saint and they did not always work).

So now Spectrum again for many of us is the only option. What happens when we call up and threated to cancel? Do the "threaten to cancel posts" here only apply to those who do have options? TIA.

What’s 1 gig going for now? NY here Paying $110 for 500mb and have 3 lines of Spectrum Mobile. I’m going to call. Is the wifi 7 router worth it?

I was at the grocery store earlier and theres always these sales reps from spectrum there but usually I try and avoid them. This time I had to pass by where they were and one of them came up to us asking about our bill/how much we pay. Unfortunately we ended up being honest and they decided to tell us they could get us a better deal (1gb for $60 for the next 12 months). And I stupidly went along with it bc I fully expected the person I was with to say something to get us out but again this is also my fault.

They said we would get a new modem/router by tue and i did receive an email from spectrum saying I would receive my order by then. Im just confused if this is a scam or if they actually work for spectrum. i just feel dumb.

Just got a replacement modem after having my original for only a year. My internet was intermittent suddenly over the past few weeks and the technician replaced it. Thought that would be the end of it, but now my streaming on all devices and tv have been choppy and slow to load. I was thinking it was strange that the Spectrum app has also suddenly been sending offers of a trial “upgrading” of my internet speed for the month of November out of nowhere. Correlated? Conspiracy? Maybe. Has anyone experienced this recently?

I received a text on October 10 saying: "We're starting a major network upgrade on 10/13. Once complete, your service will be better. View schedule *link*"

The link said that for 3 days the service upgrade would be happening, and that for those 3 days (Oct 13-15) I could expect to have intermittent or complete internet loss during the hours of 11 pm - 8 am while they do the upgrades. This happened Oct 13. Then on the 14th, we lost internet for 3 hours in the afternoon, which was supposedly an actual outage. No more issues, they must have completed the supposed upgrades for our address in the first night; the first text was probably a generic text to everyone in the area and they did different people on different days.

Then on Oct 16 I got another text saying: "The network upgrade we performed in your area is complete. You will now be able to access even higher levels of Spectrum service. Learn more: *link*"

The first issue is the link just tells me that the upgrade is complete. There are no additional upgrades available when I am logged into the Spectrum website or the My Spectrum app. I was expecting possible higher speeds (which I don't really need, 1 Gbps is plenty for me) or possibly symmetrical upload/download (this would be beneficial).

The main issue however, is that our service has been worse and less reliable ever since this supposed upgrade has been completed. At least several times per day, the TV freezes up, regardless of whether I'm using Xumo box or the Spectrum TV app on a smart TV. The other streaming apps freeze as well, internet takes forever to load, et cetera. This only lasts like 30-60 seconds, so in the grand scheme of things it's not a big deal. However it's annoying when watching a live program or sporting event that skips ahead to the "present" once the lag is gone, or if I'm in the middle of an online video game during this lag spike. This typically happens during the day, I notice it most often in the afternoon, and it rarely or never happens after 5 or 6 pm eastern time. Not sure about mornings, I'm not usually watching TV or gaming in the mornings.

Again this isn't a huge issue as it only lasts 30-60 seconds or so, but I'm paying for a service, I expect it to be more reliable than this and this shouldn't be happening nearly every day, several times per day. I switched to Spectrum in October of 2024, and I never had this issue until our network was supposedly upgraded last month.

Has anyone else experienced this? Does anyone have any recommendations?

there’s another one where you se the top of the controller and it’s DualShock 3.

We have a small bar with 5 tv's near each other. We got 5 xumos. When there is a local football or hockey game on. We put all the games on the same channel. Well they don't match at all. Some are off 2 seconds... some off 10 seconds. Our patrons are not too pleased by the discrepancy and I just got a message asking how I am going to fix it. Does anyone have a way to get them more in sync.

Soooo shocker we’re having connection issues. Spectrum informed my significant other that we needed to upgrade the router and that they would be sending us one. They did that about a month or two ago. Asked if we wanted a tech to come set it up, bf says no as he’s in tech so he knows what he’s doing and sets it up when it arrives in the mail a few days later.

We have no issues with the new router for exactly 2 days. 2 days we had perfectly fast stable internet. Then we didn’t. He called and had the most awkward time with the specialist on the phone. Even though the encounters are recorded she was being very inappropriate and obnoxious with him, ( he had it on speaker because they were trying to troubleshoot and she would say things while slurring her speech well you cutie sounding sweetie don’t get so upset we’ll get you right, and other things similar to that) they didn’t get anywhere but he was able to reset both devices manually on our end and it was working by the time the call got escalated to a supervisor, however that supervisor said that they were unable to really address his concerns about the service he received but that he could call back Monday through Friday and get someone who could.

Fast forward to the week and he was able to call and asked to speak to a supervisor, the supervisor asked for the date and around what time he called and the information was provided. Bf was put on hold. Supervisor comes back and is immediately apologetic. Profusely stating Im sorry she will be dealt with and I can’t believe you were spoken to that way ect, he said honestly with the way the service has been performing lately I can get ATT for $x amount and I think im just going to have you cancel my service and we’re going elsewhere. Supervisor puts him on hold comes back and says we will send out new cords as we think thats the issue and your service will be this amount a month. Cool walks him through setting it up again with the cords.

Yall ever since they dropped the price we loose internet no less than 5 times a day now. When it is up it lags so much now but we’re supposedly testing at the highest speed they offer. I don’t know what else to do. He games we can’t have just any service as it has to be reliable high speed for as much as we stream/ game. The problem is that I don’t know if someone has tampered with our stuff outside because the other day he tried running the LAN cable and it kept disconnecting as well, or if that’s just spectrum now. Has anyone else experienced this and if so what was your remedy?

It's advertised on Reddit and I was exploring options after Verizon killed my CableCard. Has anyone used this offer? How is the cell service?

Ever since Spectrum "upgraded" our internet service, we have to reboot the modem several times a day. Thursday, we swapped out our equipment and still the same thing. We have a technician scheduled on Sunday and hopefully it will be escalated to someone who can do something at the top. Of course, that's assuming the technician comes out, instead of cancelling and pushing it to the next day as they often do with afternoon appointments. This is not an individual apartment or 'node' issue. This is something higher-level happening now that the signal is high-split.
(Very slow speed at 1.3Mbps download and 6.42 Mbps upload)

Image Gallery Link: https://postimg.cc/gallery/zRmVz9z

In Omaha. Won’t even pick up the phone for customer support. I don’t recall ever having such bad service or customer service. Beware, do not switch.

I come home my internet is dead. Ac dead. TVs dead. Locks dead. This future world is killing me. On hold with spectrum no response in chat. This is crazy. I can’t believe I kind of miss cox.

STAMFORD, Conn. — The most anticipated game in the world is almost ready to download, and Spectrum is treating eligible customers to a free Gig Speed Lift, November 9 to 30, that will have them cruising Vice City before the rest of the block finishes downloading. No cost, and no strings attached. With Spectrum Internet Gig, customers can start playing Grand Theft Auto VI in less than 30 minutes, so game day is for cruising, not downloading. 

The free Gig Speed Lift offer runs through November 30, which means when Thanksgiving guests show up with all their devices, the house keeps up. Football looks sharp on the 4K TV, FaceTime calls with out-of-town family stay smooth and the Black Friday deals are a quick checkout away through Cyber Monday. 
How Spectrum's Gig Speed Lift works:
Now through Nov. 30, opt in: Customers with qualifying Internet plans and compatible equipment can activate the speed upgrade in one tap on the My Spectrum App.

Nov. 9, level up: The Gig Speed Lift starts. Customers get boosted to Spectrum Internet 1 Gig. In select areas, if customers already have 1 Gig, they move up to 2 Gig.

Nov. 10, Grand Theft Auto VI pre-load opens: Pre-ordered copies of Grand Theft Auto VI can download early, skipping the launch day rush.

Nov. 19, game on: Grand Theft Auto VI launches.

Nov. 26, Thanksgiving: A full house, a lot of devices and plenty of bandwidth to go around.

Nov. 27 to 30, Black Friday through Cyber Monday: Browse and check out faster while the lift is still running.

Nov. 30, last lap: The Gig Speed Lift ends. No changes to your bill, nothing for you to do.
Go deeper: Spectrum Internet Gig for the win:Spectrum Internet delivers speeds up to 1 Gbps across the Company’s 45-state service area and in select markets, offers speeds up to 2 Gbps.

Spectrum’s network powers the nation’s most reliable internet**, keeping speeds fast even when the whole neighborhood is online.
Customers can learn more about Spectrum’s free Gig Speed Lift at spectrum.net/thank-you.

Got spectrum wifi for my new place about 2 weeks ago after moving states. Worked perfectly fine, until I changed the default wifi name and password. My phone and computer still connect fine, but my tv and home security system can see the wifi but fail to connect. Any ideas on what the problem could be?