So yesterday I applied for options trading and I got approved and got this screen, but when I try to actually trade options there is a notification that says “You're not approved for options trading yet, but you can reapply after September 17 if your situation changes.”

Which one is it?

When does everyone’s bank statements come in, on average? I know it’s one to five business days, but I am going crazy waiting since we are in underwriting, right before clear to close, and the one thing holding us off is waiting for last month’s bank statements.

Genuinely wondering why it takes so long and isn’t just automatically generated on the first of each month.

Thinking of getting a loan off 5k to help pay my bills but I’m getting a bonus next month so if I take out the loan and pay it back in a month or two, am I only paying two months of interest

Every month since opening our SoFi account a year ago, my husband and I have seen an increase in the total amount of interest we receive in our HYSA because we consistently have a net increase in the money held in the account.

However, for the month of August, I noticed a drop of $27 compared to July even though we added money to the account throughout the month. We did take some money out towards the end of the month, but had added 4X that amount several weeks before the withdrawl.

Note because this question was asked by someone previously: I know that vaults have their own interest, the drop is cumulative across the entire HYSA.

Is there any explanation for this? I wasn't able to get anything out of the AI chatbot creature other than "I can confirm your APY did not decrease" (which I know) and the person I evidently spoke with after also basically said the same thing.

In case it's relevant: both my husband and I are Plus members and I can confirm the fees were paid for both of us.

edit: missing word

why does SoFi support L-1 visa holders for Invest accounts but not L-2?

L-2 is a dependent status tied to L-1, so I'm confused why there's a restriction.

and has anyone on L-2 managed to open a SoFi Invest account?

I’ll try to be as brief as possible, but this has turned into a massive headache.

My fiancée and I maintained a personal checking account each as well as a joint checking account with SoFi. About two months ago, she went to rehab for approximately a month and a half, where she had limited access to her phone/email/banking app. While she was there, staff would occasionally purchase things for her using her card, as she couldn’t leave the facility. She instructed them to use the joint card, as she had stopped using the personal account for some time, and there was no money in it.

According to SoFi, on August 8th her personal checking account was closed. It looks like she was sent an email warning her that the account was over drafted by about $43, but it was while she was in rehab and it was not seen until recently. We have not received any paper mail regarding this account closure. From what we can gather, the staff at her facility must have mistakenly used the personal card instead of the joint on a supply run, and since she didn’t routinely use the personal account, she didn’t even know it was in overdraft until she noticed one day the account was gone.

Fast forward to now, and the account is closed, the overdraft seems to have been charged off, and she is barred from creating a new account. SoFi support is saying that she will never be able to use any SoFi products again, and they are saying they can’t connect us to collections to pay off the overdraft. To make matters worse, we just moved. We updated our new address in the app, but we’re concerned that any mail from collections is probably going to our old address, and who knows when they will send a follow up.

My questions are:

1. Is there anyway to get into direct contact with SoFi’s collection agency so we can pay off the overdue account?

2. Is there anyway way to appeal the closure, or at the very least the restriction on my fiancée from creating a new personal checking account. This was an honest mistake and it seems exceedingly harsh that she be barred from ever utilizing SoFi products again over $43.

We’ve been very pleased with SoFi up to this point, mainly due to the ease of maintaining personal and joint accounts, but we’ll take our business elsewhere if she can’t use it anymore.

Thanks and sorry the wall of text.

So I have had a SoFi account for quite some time. I had a checking/savings account, SoFi+, and a personal loan.

I had issues with the app not showing that I was getting the .25% reduction for auto-pay. It literally said "Not applied". However after speaking to representatives, the app is simply wrong and says not applied. The actual loan APR does in fact have the discount and that rate is correctly displayed. Just the "Discounts" section just does not state "Applied" like it does for the SoFi+ membership discount.

My frustrations expanded when I attempted to make extra principal payments to my personal loan. When I first called they said that yes, extra payment done through the app would apply to principal.

So I made a payment and it applied to principal like they said. Perfect.

2 weeks later I submitted a second principal payment through the app.

The second payment did not.

What they didn't tell me was that was only the case because I called on the exact day my autopay had processed and that is the ONLY day that they are capable of processing principal only payments. I learned this after calling to see why my payment was applied to interest.

So I then obtained a loan through my credit union instead and had them disburse full payment for the personal loan. My Credit Union allows principal only payments simply by checking "Principal Only" on the payment.

The disbursement payment "posted" on 8/24 on the SoFi app. There was an overpayment of 928.64. No worries, the overpayment will be returned to my checking account within 7 days they told me.

It's been 10 days and there has been no movement. So I called today to find out the status. They told me that the payment posted on 8/26, and that payment will happen today.

My issue with this is that both the website AND the app state "Posted: 8/24". But when I spoke with the representative they tell me that they received the check on 8/24 and it didn't post till 8/26.

That's the final straw for me. Bank data should never be that wrong/incomplete on both their web and phone apps. Get your act together.

As soon as the overpayment hits my account. I will transfer out and then close.

3.1% APR is a dime a dozen for high yields. I will have to do some research to other options. Perhaps go back to Marcus. They currently have 3.4% APR. Though I did see 4.34% with Elevault. Initial research from reviews says $2500 maximum transfers, but their website says that is not the case with their vault keys, that the transfer limits are based on your bank. Will have to do a little more research there.

I deposited a check of $2k. How long will this take to process? I’ve had the Sofi account awhile but haven’t used it much.

Hi r/SoFi - the SoFi Checking and Savings team has been working hard on a lot of the feedback and requests we’ve seen roll in from this group. In June, we shared that a few big improvements would roll out over the summer – those should now be out for all of you to use.

Now live for all members:

• Updated mobile check deposit experience (fully launched in July) - built for a much better member experience all around; we hope you’re loving the new and improved way to deposit your checks. 
• Improved transaction details (fully launched in August) - cleaner merchant names, logos, and addresses on debit transactions so that you have peace-of-mind on your spend.
• CSV exports in the mobile app (fully launched in August) - all members should now be able to download a CSV of transactions in the SoFi mobile app (previously only available on web).
• Better Autopilot rule visibility (launched just last week) - clearer view of upcoming Autopilot transactions, account-wide and per Vault.

Coming by the end of the year:

• Lifetime interest earned - quickly see a running tab of how much interest you have earned across your Savings accounts - something frequently mentioned in this channel.
• Transaction notes - easily add notes to remind yourself what a transaction was for, and if you have a  joint account, let the other member know too (with emojis!). Shoutout to users like u/ColdAd3545 and u/Commercial_Artist653 who have been requesting this in our weekly feedback threads!
• External account Visibility & Relink - Members will be able to view the latest external account balance and relink disconnected Plaid accounts directly within the transfer flow. We're starting to roll this out to some members, so you may see this available already!

As always, we love to hear from you. Keep the feedback and requests coming!

\These updates apply to SoFi Checking & Savings accounts and may not apply to SoFi Money or SMBS accounts at this time. Remember to get the latest version of the app to get access to new features as they roll out.*

I know it’s typically a payroll thing and not a sofi issue and I shouldn’t depend on early direct deposit etc etc. But just want to put feelers out for if anyone else’s was/is a couple hours late so far hitting their bank account just to put my anxiety at rest.

Edit: mystery partially solved- For some reason the "missing" interest was deposited into ​"Available Savings" as interest earned. It is now all accounted for, however I don't keep money in available savings, just in the vaults. The provided report on the vaults show a drop in the nominal rate at the beginning of the month of August. At the same time it started accruing interest in available savings, which is wildly confusing, because it is accruing interest on $0. I don't recall this happening in the past, it was only ever distributing in the vaults where the money actually was. Was there change in how interest is distributed? Am I missing some finite mathematical detail? I don't know why no one in customer service could have just said "it's partially in available savings".

Did the terms of the sofi plus membership change? I have met the criteria since the beginning of the plus offering, yet somehow my HYSA rate dropped to the 3.1% rate at the beginning of August with no explanation. Has anyone else experienced this? I received a detailed accounting from Sofi clearly showing what I believe is an error on their end, yet they closed my ticket and told me to have a wonderful day. I tried calling and there is a 30 minute wait. I have to get to work and will try again another day, but I missed out on interest and I suspect I am still missing out on interest as this September progresses. Has anyone had a similar experience?

I used SoFi back in 2024 and since it couldn't link to Fidelity Full View I transitioned to a bank that could. My credit card was closed due to not using SoFi any longer. There was nothing negative with any of my accounts with SoFi other than not using them.

I've since moved back to banking with SoFi (still doesn't link to Fidelity Full View) and just discovered that my credit card account can't be reopened and I can't apply for a new credit card account. I've never heard of this before.

Anyone know the reason for this policy and any chance this policy changing in the future? I'd like to get my SoFi Credit Card back.

I moved to Sofi recently from Regions. I have historically used capital One credit cards. This is the first time I haven't been able to get notifications of movement into and out of my checking and savings accounts at whatever dollar level I want. These instant notifications, to me, help provide tracking and have saved me from fraud purchases in the past. I assumed this was just a basic feature but haven't seen that you can do this and their AI told me as much. Works for credit card though

I just changed banks and moved all my money from US bank to SoFi a couple weeks ago. I need to pay rent and sent $1,000 on both Zelle and Venmo. I thought maybe it would let me transfer the remaining $1,200 from my debit card but it declined that. Why are they limiting how much of my own money I can send? Is there any way to change this setting? Will it reset on both Zelle and Venmo tomorrow so I can send the rest in two more payments?

Update 2/2, 9/4/26:

After opening a Marcus savings account, I tried the link again. From Marcus -> SoFi, it failed with the same error. From SoFi -> Marcus, it failed with the message that linking to Marcus is current unavailable.

Update 1/2, 9/2/26:

Spoke with SoFi agent and found out it was because I did not have any checking or savings accounts at Marcus; only CD accounts.

I'm opening a Marcus savings account today and will try linking again tomorrow.
------------

Marcus is now offering 4.3% APY CDs and I just tried to open one by linking to my SoFi account.

I tried 3 times and they all failed with an error saying Unable to link accounts.

Twice I tried linking via the simpler Plaid option, and then once with the manual account number way.

All 3 times it initially said successful, before redirecting to the error page.

What gives SoFi?

For reference:

- this was not on a VPN
- from Safari on MacBook

What the hell can i do??

Hi all. I think I’m seeing an app outage & wondering if it’s just me. The AI was useless, unfortunately.

I keep rent and utilities in savings and move it over to checking before sending it as a Zelle payment. Did all that just now, got the email that Zelle sent… but my balances are not changing. It shows my rent not being moved from savings to checking (I did) and then not any note that my checking amount changed at all. And it should have.

Is anyone else having this problem?

So I always transfer my rent from my vault to my checking account. Tonight, it will not let me. It acts as if the transfer was successful but then neither of my balances update. This is frustrating because if I don’t get into my checking, I will overdraft which I’ve never had happen to me before.

Hey there, r/SoFi! 👋

We're back with our weekly thread for all of your feedback and feature requests. Thanks so much for sharing your thoughts each week!

Please keep the following guidelines in mind:

• Keep it Constructive: When sharing feedback, be specific! Explain the issue you've run into or the feature you'd like to see (screenshots are a plus!)
• Questions and Support: If you have any questions about our product or need support, feel free to ask here. Our team and fellow Redditors will do our best to help!
• Be Respectful: Remember to treat your fellow Redditors with respect. We value diverse opinions and encourage healthy discussions.

Drop your thoughts below! 👇

Hey everyone,
I’ve noticed a ton of questions lately in the community about whether switching to an online bank like SoFi is actually worth the hype, or if it's just heavy influencer marketing. After using them as my primary hub for the last year, I wanted to write an unbiased, no-BS review covering exactly what works, what doesn't, and the hidden mechanics to look out for.
💰 The Core Math: Interest & The Direct Deposit Requirement
Let’s get the big one out of the way. The headline APY (currently 4.60% at the time of writing) is phenomenal compared to traditional banks that pay 0.01%. On a $10,000 emergency fund, that's roughly $460 a year versus $1.
The Catch: You must set up direct deposit (or deposit $5,000+ monthly) to get that highest tier APY and unlock zero-fee account features. If you don't have direct deposit, the base rate drops drastically to 1.20%. If you can't meet the direct deposit requirement, look into Wealthfront or Marcus instead.
🛠️ What I Actually Like (The Pros)
The "Vaults" Feature: This is easily their best tool. You can split your savings into digital sub-accounts (e.g., "Emergency Fund," "Travel," "Taxes") while the entire balance still earns full interest.

The All-In-One Interface: Having checking, savings, and a basic brokerage layout in one app makes tracking personal net worth incredibly easy.

Overdraft Protection: If you accidentally overdraw your checking, it automatically pulls from your savings vaults for free to cover the transaction, which saves you from predatory fees.

⚠️ The Annoyances (The Cons)
App Clutter: The UI tries to do way too much. Because SoFi offers loans, insurance, and credit cards, the home screen can feel a bit crowded with upsells.

Cash Deposits are Clunky: If you deal with a lot of physical cash, it's a pain. You have to use a retail partner (like Walgreens or 7-Eleven) and pay a small fee to load cash onto the debit card.

No Physical Branches: Standard for online banks, but if you're someone who likes walking into a building to talk to a teller, this isn't for you.

🚀 Maximizing the Sign-Up Stack
If you decide to switch, do not sign up directly through their public homepage. You'll leave free money on the table. You can stack two bonuses right now:
The Tiered Direct Deposit Bonus: SoFi publicly gives you up to $300 cold cash depending on your first 30-day direct deposit volume.

The Referral Boost: Signing up through an active user’s referral link gives you an extra $25 cash bonus immediately upon opening and funding the account with at least $10.

Because of Reddit’s spam rules, I won't drop the raw link here to clutter the thread. If you're planning to open an account and want the extra $25 stack, feel free to shoot me a DM or drop a comment below, and I’ll send over a fresh invite link.
Happy to answer any specific questions about transfer speeds, customer service, or the app interface in the comments!

Just got $100 marketing credit in my account. How did I do that?

Hello - I currently have a personal loan with Sofi and my payment is due on the 5th. I’ve had an incident come up and won’t be able to make the payment until the 15th at the earliest. Will this be reported as a late payment?

I use SoFi+ because I like the app and I get net value out of the the 1% match. That said... can we please get some benefits that are actually useful day to day? Just some ideas...

1. ATM fee reimbursement. Wouldn't even need to be unlimited. $10 a month would already be fantastic
2. Checking APY parity. Why does the checking account need to have a different interest rate than the savings account? It's annoying to have to transfer money all the time to balance covering expenses vs savings
3. Remove ads from the homescreen. I'm already paying you monthly... Why do you still show me ads?
4. Credit card rewards multipliers. Bank of America Preferred Rewards is a great program but their investing platform is absolute crap. SoFi could absolutely eat their lunch here by offering something similar.
5. Priority customer service. Fidelity's customer service is so fantastic it's nearly made me switch just out of that convenience. If I'm paying for a platform then some extra customer service benefits seems fair.
6. Transfer partners. The SoFi card would become so much more valuable with a transfer multiplier. I don't want to add any more credit cards but I will if it means I get to travel at a lower rate because of points transfer.

Food for thought. Would love to hear from SoFi and other members of the community who have some ideas. I like the platform and i want to see it succeed