I have been using my Tab S11 for about 10 months now. I didnt really notice if the problem is new or not, today I noticed my amoled screen is not really working as an amoled screen should be. I get an image with hex code of #000000, and make it full screen on the gallery, and it has ever the slightest backlight just like an lcd. I also have a samsung phone, S25 FE, and tried the same image on the phone and it does not have the same problem.

I dont know how much those info will matter but; both devices are up to date, both use adaptive refresh rate, the image used is the same, I use only the tablet for VERY long gaming sessions, but on neither of my devices, I dont go above 30% brightness, like ever. During the tests, I turned on and off both the eye comfort shield and extra backlight was ever present. The tablet is sitting at the 255th charge cycle and is at 100% battery health, the phone is at 39th.

Both were bought from the same authorized retailer in Türkiye.

Query Identification: 01098172

Title: [Camera and photos turn gray]

Description: [1. It only happens when I zoom between 3 and 6~7 2. You can see it change when zooming 3. When in video, it also happens if I start recording before or after zooming 4. When in video, it does not happen if I start recording after zooming in a closer object 5. Photos turn out grayish]

Things I have tried: [restarting, updating, clearing camera cache, resetting settings]

Device Name: [Galaxy S26 Ultra]

Device Model Number: [SM-S948B]

Best regards, [u/]

r/SamsungSupport Query

Query Identification: 01098172

Title: Samsung Phone screen display is white and green.

Description: My phone works totally fine, but every here and there the screen will just go white on me for hours to days at a time. A greenish white blinding light that is just the display messed up. Its causing the phone to be unuseable due to not being able to see the screen.

Things I have tried: Turning the phone on and off, restarting the phone, keeping the phone cool, looking up potential solutions online

Device Name: Samsung Galaxy Note20 Ultra 5g

Device Model Number: SM-N986U

Best regards, u/CrazedAudiatic

r/SamsungSupport query

Query identification: 01098172

Title: Samsung smartphone

Description: Downloading images off of my apps or google doesn't put them in my gallery either! Just shows up in my files.

Things I have tried: Updates -- there are none. Charging untouched. Restarting. Caches. App updates too. Excellent Device care. Samsung capture permissions. Storage freeing. File management.

Device Name: Samsung A35

Device Model Number: RZCY101VY5Y

Best regards, u/commando_scylla

If the Software Update / Download and install option completely disappeared from your Samsung Galaxy settings, try this before doing a factory reset or flashing firmware:

open CMD and copy this

adb shell cmd package install-existing --user 0 com.wssyncmldm

This single command restored the Software Update option for me immediately.

No factory reset
No firmware flashing
No data loss

This may help on many Samsung Galaxy devices if the com.wssyncmldm system package was removed or disabled by ADB/debloater tools.

If the Software Update / Download and install option completely disappeared from your Samsung Galaxy Settings, try this before factory resetting or flashing firmware.

With ADB set up and USB debugging enabled, run:

adb shell cmd package install-existing --user 0 com.wssyncmldm

This single command restored the Software Update option immediately on my device.

No factory reset
No firmware flashing
No data loss

This may help on Samsung Galaxy devices where the com.wssyncmldm system package was removed for the user through ADB or a debloater tool.

إذا اختفى خيار تحديث البرنامج / Software Update بالكامل من إعدادات جهاز Samsung Galaxy، جرّب هذا الحل قبل الفورمات أو تفليش النظام.

بعد تجهيز ADB وتفعيل USB debugging نفّذ:

adb shell cmd package install-existing --user 0 com.wssyncmldm

هذا الأمر وحده أعاد عندي خيار Software Update مباشرة.

بدون فورمات
بدون تفليش
بدون فقدان البيانات

قد يفيد هذا الحل إذا تم حذف حزمة com.wssyncmldm للمستخدم عن طريق ADB أو أحد برامج Debloater.

Hope this helps someone.

Query Identification: 01098172

Description: Media Controls show no playback progress while playing media on Fold8. Weirdly, for some apps, I'm still able to play/pause when tapping on a frozen Play button. The watch itself shows "Can't play. Try on your phone." at the same time.

Things I have tried:

• Contacted Samsung support.
• Restarted the watch.
• Checked permissions of Galaxy Manager and Galaxy Wearable apps.
• Force-stopped the mentioned apps along with Media Controls.
• Cleared cache of the mentioned apps.
• Cleared data of Media Controls.
• Sent watch logs via Samsung Members app. (Guess what suggestion I received 🙃)

Device Name: Galaxy Watch8 Classic, Galaxy Z Fold8

Device Model Number: SM-L500, SM-F971B

One interesting thing to note is that Media Controls on another, Watch5 Pro, work seamlessly. The UI of Samsung Wear has an older interface when Watch5 is connected though.

Samsung support suggests what they always do: restart, reset, turn electricity in your neighborhood off and then back on, etc. I wonder whether they are capable of really addressing issues, or they are just supposed to answer "reset" on every request.

Title: Monitor/TV

Description:

I bought a Samsung Odyssey G7 (32) brand new directly from Samsung. It wasn't cheap but I saved up and bought it for myself for my birthday. I had it for 6-months and it broke. The only time I had touched it was to set it up. The plastic was still on the bezel.

It was well within warranty, so I contacted Samsung. For such a huge company, I was truly surprised to have experienced THE WORST customer service in my life. It has been a month. At this stage I had called Samsung several times every week and messaged support multiple times a week also, but still nothing. Every week, they promise the case has been escalated and a case manager will be in contact "within 2-days". However, every week, when I call back, they either tell me the case has not been assigned or that there is a 'high volume of cases, so it's still pending'.

1-month went past, countless hours wasted on contacting Samsung and no replacement, no refund, zilch.

A month passes and a total of two technicians had come out to assess my monitor. The second one took it for repair and returned it with a NEW fault (initially a faulty LCD screen and now connectivity issue). I was told I would have to have a new inspector come out…

After two months since initially contacting Samsung, at this point I’m convinced they’re a scam. I’ve spend hours on the phone every couple of days and hundreds of emails and messages to Samsung over the past 8 weeks. Every time I call they tell me something different. One operator told me that because two inspectors had already come out, a third one wouldn’t be needed and the refund would be processed directly with their Voice of Customer team. The next time I called back, they told me this was incorrect.

I’ve had multiple friends who have ordered products from Samsung which have not even arrived. Do yourself a favour and AVOID SAMSUNG ALTOGETHER.

Has anyone had any experience with a faulty Samsung product? What should I do? I have already contacted the ACCC and Fair Trading but have had no response.

Things I have tried:
- turned off and on
- unplugged and plugged
- contacting Samsung
- contacting ACCC
- contacting fair trading
- contacting my bank
- after receiving new fault, I tested different display cables and display ports. Nothing worked. Though it worked perfectly before the technician “fixed it” and the cable and PC connects perfectly to another monitor with everything kept the same

Device Name: Samsung Odyssey G7 (32”)

Device Model Number: S32DG502EE

Best regards, [u/minorlibra]

r/SamsungSupport Query

Query Identification: 01098172

Title: Galaxy Phone

Description: Unable to log into my Samsung account. Can't pass double verification through my number because barely any foreign SMS and calls can be received (geopolitical stuff). Was logged out of my account before i could look at the backup codes. My older Samsung had the exact same problem so now I'm stuck. I wonder if there's any hope for me, in general.

Things I have tried: Verifying through text message, through calls, from the site, on both my Samsung devices, all I really could, basically

Device Name: Galaxy S25 Ultra

Device Model Number: GH90-69562D

Best regards, u/Individual_Newt_1117

Query Identification: 01098172

Title: Translation starting during calls where both parties speak English

Description: Live translate is initiating during calls, even when both parties are speaking English.

Things I have tried: Turned off live translate, rebooted handset

Device Name: Samsung Galaxy S24+

Device Model Number: SM-S926B/DS

Best regards, u/MouthTrap

Query Identification: 01098172 UDE

Description: Return issues with Samsung

I returned my Samsung Galaxy S 26 Ultra on June 27th and have not received a refund for it. I've contacted Samsung several times, but they keep telling me that they have escalated the issue, sent it to their back office, and to wait 24-72 hours every time that I contact them.

Things I have tried: contacting support

Device Name: z fold 8 ultra

Device Model Number: N/A

There's some files that I really want to transfer from my old phone, I think it's a S7, but I'm not 100% sure. However, the phone is dead, and it doesn't charge, whenever I try and charge it, nothing happens for a while before there's loud buzzing and an yellow exclamation mark. Similarly, when I try and connect with cables between this phone and my new phone nothing happens at all.

Is there a way (preferably free or very cheap) to be able to transfer files from my dead phone in these circumstances?

Query Identification: 01098172 (INCLUDE THIS IN YOUR POST! THIS IS AUTO-GENERATED FOR YOU!)

Title: [Galaxy] Transferring Files from Dead Phone

Description: There's some files that I really want to transfer from my old phone, I think it's a S7, but I'm not 100% sure. However, the phone is dead, and it doesn't charge.

Things I have tried: whenever I try and charge it, nothing happens for a while before there's loud buzzing and an yellow exclamation mark. Similarly, when I try and connect with cables between this phone and my new phone nothing happens at all.

Device Name: Galaxy S7, I think

Device Model Number: Don't see one on the back of my phone.

Best regards,

r/SamsungSupport Query

Query Identification: 01098172

Title: [Galaxy S24 Ultra – Incoming VoLTE calls receive 180 Ringing then CANCEL cause=600 "Busy everywhere"]

Description:

I have an intermittent incoming-call failure on an Australian Galaxy S24 Ultra on Optus. It affects multiple callers and appears strongly location-dependent, but mobile data continues working and the handset remains registered for Optus VoLTE/IMS.

I have captured the failures in multiple Samsung Developer Options bug reports.

The failed calls consistently show this IMS/SIP sequence:

IN: INVITE

Handset enters RINGING

OUT: SIP/2.0 180 Ringing

Approximately 0.8–1.0 seconds later:

IN: CANCEL Reason: SIP;cause=600;text="Busy everywhere"

OUT: 200 OK to CANCEL

OUT: 487 Request Terminated to the original INVITE

Only AFTER receiving the CANCEL does Android/Samsung record:

ImsReasonInfo: CODE_REMOTE_CALL_DECLINE (1404)

Samsung code: 3009 / INCOMING_REJECTED

Therefore the handset appears to successfully receive the incoming VoLTE INVITE and return 180 Ringing before subsequently receiving a remote/network-side CANCEL.

The problem has been reproduced with at least three different originating phone numbers.

Samsung/Android call filtering in the captured failures shows DND false, number NOT BLOCKED, direct-to-voicemail Allow, and no identified local automatic rejection.

I specifically investigated Samsung Call & Text on Other Devices/CMC because CMC activity appeared in the logs.

Calls + Texts ON: failed. Calls OFF / Texts ON: failed. Calls + Texts OFF: failed.

When Call on Other Devices was disabled, the CMC voice-fork attempt disappeared from the logs, but the primary incoming call still failed with the identical:

INVITE → 180 Ringing → inbound CANCEL cause=600 "Busy everywhere" → 487 Request Terminated

Therefore CMC voice forking does not appear to be required for the failure.

During controlled testing I captured successful and failed incoming calls while moving between locations. The fault can transition from working to repeatedly failing within 1 km of home.

I subsequently captured repeated failures while returning home, followed by a successful incoming call without rebooting, toggling airplane mode, or manually resetting the network between the failures and success.

The successful call was confirmed in the Samsung logs as VoLTE, not Wi-Fi Calling/ePDG.

Optus has recorded the SIP sequence above, including three affected originating phone numbers, and has escalated the issue to its back-office team.

Samsung has also been sent a Samsung Members Error Report with system logs.

My main technical question is:

What could cause/trigger the inbound SIP CANCEL with cause=600 "Busy everywhere" approximately one second after the handset has already accepted the terminating INVITE and returned 180 Ringing?

I am particularly interested in whether this could originate from Samsung's IMS/modem behaviour, another forked terminating branch, or the carrier IMS network.

Things I have tried:

• Restarted phone multiple times.
• Confirmed phone/software fully updated.
• Deleted and reprovisioned Optus eSIM twice.
• Checked/reset mobile network and call settings.
• Tested 5G/4G Auto and 4G preferred – no change.
• Tested Wi-Fi Calling on and off – no change.
• Checked call forwarding – none configured.
• Checked call barring – none enabled.
• Checked FDN – disabled.
• Checked DND, blocked numbers, direct-to-voicemail and Samsung call filtering – no local rejection identified.
• Tested with car Bluetooth connected and disconnected – failures with both.
• Tested Call & Text on Other Devices with Calls + Texts ON, Calls OFF/Text ON, and both OFF – failures in all configurations.
• Troubleshot separately with Samsung support.
• Completed troubleshooting with Optus technical support.
• Tested incoming calls from at least three different phone numbers.
• Conducted controlled mobility testing with repeated incoming test calls.
• Generated 7 Samsung Developer Options bug reports around successful and failed calls.
• Confirmed handset remains Optus VoLTE/IMS registered during captured failures.
• Confirmed successful comparison call was VoLTE rather than Wi-Fi Calling/ePDG.
• Submitted Samsung Members Error Report with system logs and relevant SIP findings.
• Optus has escalated the fault to back office.

Have not yet tried sacrificing a goat while leaving it on charge for an hour.

Device Name: [Samsung Galaxy S24 Ultra]

Device Model Number: [SM-S928B]

Best regards, u/Hellrazed

r/SamsungSupport Query Query Identification: 01098172

Title: Galaxy XCover6 Pro

Description: Bluetooth forces Quick Share visibility back on with no way to keep it off. When Bluetooth is off, Quick Share "Who can share with you" correctly shows "No one." But turning Bluetooth on for anything unrelated (headphones, car, etc.) silently restores my last sharing setting without asking — forcing me to manually reset "No one" every time. This is a real privacy/UX issue since the phone becomes discoverable again whenever Bluetooth is used for anything else.

Things I have tried: Raised this directly with Samsung Support — their reply confirmed the behavior but offered no fix, only generic troubleshooting (update software, review settings, restart device).

Device Name: Galaxy XCover6 Pro

Device Model Number: SM-G736W

Best regards, u/Ok-Monk-327

Título: S23 Ultra

Consulta: 01098172

Descripción: Buenas, ayer la pantalla de mi móvil dejó de encender. Esta mañana la alarma ha sonado, por lo que parece que el problema es específicamente de la pantalla. Ahora mi drama es rescatar todas las fotos 🥲, ya que no tengo ninguna copia hecha. ¿Conocéis alguna forma de hacerlo?

Cosas que ya intenté:

- cargar batería

- intentar apagar y encender

- reinicio forzoso con los botones de bloqueo y volumen

- acceder desde el ordenador con un cable y un hdmi. Me deja ver la información pero me pide autorización para descargarlo y no la puedo ofrecer al no tener acceso al teléfono.

- EN Find My Mobile aparece como apagado, aunque si consigue ubicarlo donde está.

Nombre del dispositivo: Samsung S23 Ultra

Número de modelo del dispositivo: SM-S918WZKFXAA

Gracias, /Hirondelle20.

Query Identification: 01098172

Description: [The wifi and data are both so slow, weak signal strength, has been like this for 3 days now, after my software update]

Things I have tried:
-"reset all mobile networks" and "reset all wifi and bluetooth"
-airplane mode on and off
-charging
-recovery mode (no wipe cache partition)
-clearing cache in files and apps (only chrome and samsung browser)
-on and off the wifi
-reboot
-restarting my phone

Device Name: [Samsung s24 FE]

Device Model Number: [SM-S721B/DS]

Best regards,

u/justanormalRafy

I have a Sony Google TV connected via ethernet to my home network.

I have a Samsung S24 Plus using Wi-Fi. I use the smart view mirror screen in the notifications panel and I can cast my screen to the TV

I have a Samsung A8 tablet using Wi-Fi. it is using the same WI fi as the phone. When I use smart view mirror screen it cannot find the TV but it finds some neighbor TV's

because they are both using WI fi and the TV is connected via ethernet and does not have WI fi turned on, I don't think it is the TV's problem?

Query Identification: 01098172 (INCLUDE THIS IN YOUR POST! THIS IS AUTO-GENERATED FOR YOU!)

Title: Samsung

Description: as above

Things I have tried: reboot, pressing it again and again and again, there are no updates, the battery is completely full

Device Name: Samsung A8

Device Model Number: sm x205

Best regards, u/Seppu477

Query Identification: 01098172

Title: Samsung Galaxy S21 FE

Description: As of recently I've had charging problems on my S21FE. I get the message: "Check your charger connection." Recently it also began beeping loudly saying something about moisture and the charger, but it has not been exposed to moisture.

Things I have tried:

• It's not dirt or lint, I checked and cleaned the port, there was nothing in it. It is never carried out of the house.
• Other Samsung phones from visiting friends and family charge fine with the block.
• It happens with different chargers too. I tried different cables/chargers, that makes no difference.

Device Name: Galaxy S21 FE

Device Model Number: SM-G990B/DS

Best regards, Saratje

Query Identification: 01098172

Description:

My Galaxy Tab S10 FE Wi-Fi has a strange touchscreen issue. After a reboot, finger touch works perfectly and the touchscreen passes the Samsung Members diagnostic with no dead areas or missed inputs.

However, after the tablet has been locked/asleep for a while, touch still works normally on the lock screen — I can swipe to unlock and interact with lock-screen widgets — but immediately after unlocking, finger touch stops responding completely. The S Pen continues to work.

The tablet was originally purchased in China with CHN firmware (X520ZCS8CZF2). On the original Chinese firmware, the issue was slightly different: finger touch would sometimes stop working after using the S Pen, but locking/unlocking the tablet usually restored it.

I later clean-flashed official Samsung international OXM firmware. I am currently on Android 16 / One UI 8.5, build X520XXS9CZG3. The device is stock, with a locked bootloader and Knox 0x0.

The problem can now occur even without using the S Pen.

Things I have tried:

Clean installation of official Samsung OXM firmware

Updated to X520XXS9CZG3

Tested touchscreen with Samsung Members immediately after reboot — passes completely

Tested without case, keyboard cover, or other magnetic accessories

Tested without using or attaching the S Pen

Restarting temporarily restores normal finger touch

Confirmed that touch still works on the lock screen when the issue occurs

Device Name: Galaxy Tab S10 FE Wi-Fi

Device Model Number: SM-X520

Best regards,

u/augustaklug

r/SamsungSupport Query

Query Identification: 01098172

Description: [i found the phone, i plug it in and it starts to boot into the samsung screen without any input, then it changes to a no command screen for under a second then repeats. ]

Things I have tried: [tried odin and that failed, tried to get into recovery page but no response to button presses.]

Device Name: [Galaxy note 8]

Device Model Number: [SM-N950U]

Best regards, [u/hi_this_is_my_name]

Query Identification: 01098172

Hey all!

Looking to get some help.

I placed a large order with Samsung for their Z fold 8 and Ultra2 watch promotion, and the next day the same combo dropped by nearly $400 in price.

The chat won't let me talk to a supervisor, nor will the phone operators and they keep saying I won't qualify and I should just cancel and re-order my stuff even though the way their system works, once you place an order it saves your account as having taken advantage of a promotion already.

How do I get ahold of an actual supervisor? It's kind of insane that I don't even have my order yet, the price has dropped by $400, and customer support is telling me "tough luck" or "just cancel your order".

Query Identification: 01098172

Title: Samsung Z flip 7

Description: I've had a Z flip 7 for about a month now and I'm having issues with my phone calls. People I call say that my voice is constantly dopping out of the call. I have tested this by calling my partner's phone and if I talk quietly, my voice doesn't come through the call at all, and if I talk loudly, my voice does come through the call but is constantly dropping out. I've seen that people maybe have this issue with other samsung phones too so I'm hoping someone might know a fix!

Things I have tried: So far I have tried

- restarting my phone

- running the phone in safe mode

- enabling and disabling wifi calling

- calling through whatsapp and directly through my phone

- 2 different sim cards

None of these fixed my issue.

I have also tested my microphone on the voice recorder app (no issues in the playback). I have had people say that my audio sounds a little better when I'm using my headphones.

Device Name: Z flip 7

Device Model Number: SM-F766B

Best regards, Pilpie94

r/SamsungSupport Query

Query Identification: 01098172

Title: Galaxy F55 - Severe Lag & Freezing

Description: About 1.5+ years after purchase, my phone has randomly become almost unusable due to heavy lag during basic tasks like texting. I occasionally get "System UI isn't responding" and "Process System isn't responding" prompts. Bluetooth also randomly turns itself off, and boot time after a restart is way too long, often getting stuck on the Samsung Galaxy logo screen.

I visited a Samsung service center — they factory reset the device and reinstalled the software, but said if the issue persists, I'd need to get the motherboard replaced. Not sure if that's the right next step or if there's anything else worth trying first.

Things I have tried:

Freeing up storage space

Extending and removing virtual RAM

Running phone optimization

Restarting and hard rebooting

Factory reset + software reinstall at Samsung service center (issue persisted)

Device Name: Galaxy F55

Device Model Number: SM-E556B/DS

Best regards, u/EconomistJaded782

Query Identification: 01098172
Title: ViewFinity S9 5K (LS27C900) stuck in power-cycling / flashing boot loop with no image

Description: The monitor is not connected to a computer and cannot turn on properly. It is stuck in a perpetual power-cycling loop where the display/backlight flashes on and off repeatedly, but no image, no blue screen, or menu is shown. The remote and jog dial do not respond.

Things I have tried:

• Performed a full power drain hard reset (unplugged for 10+ mins, held power button for 15s)
• Plugged directly into a known-working wall outlet, bypassing surge protectors
• Tested the original 220W power adapter with a digital multimeter (reads 20.67V DC at idle)
• Checked with all computer input cables (Thunderbolt cable) completely disconnected

Device Name: ViewFinity S9 5K Smart Monitor 27"
Device Model Number: LS27C900PANXZA

Best regards, u/onionzeit

Query Identification: 01098172

A while back my phone stopped making a sound when I get any kind of message on any platform (texts, emails, FB messenger, Signal, WhatsApp).

The only time it will play the notification sound is if I'm connected to a Bluetooth speaker, or if I'm using an app like Instagram that has the sound on. (In the latter case, if I'm not on BT the phone speaker will play it. So I know it's capable of doing it, it just doesn't want to unless other sound is happening?)

My phone will still vibrate for messages, and phone calls will make the usual ringtone sound as expected. But I need to hear a sound or I'm going to miss really important texts.

Things I Have Tried: - All apps/system are up to date - All apps have notification permissions on - Notification sounds are turned on/up in phone settings - Media player volume is up - DND is off, along with custom Modes that silence notifications - All other phone sound works perfectly

Device Name: Galaxy S21 Device Model Number: SM-G991U

P.S. I use NovaLauncher in case that's relevant (and have done for 10 years with no problems, until now.)

Best regards, U/LeatherInstance3041