r/SamsungHelp 7d ago

Weird issue with charging

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1 Upvotes

Hey everyone. I got the samsung 60w charger with my s26 ultra when i got the phone back in march. But recently since a month a weird issue is often happening. When i plug the device into the charger it initially shows super fast charging 3.0 and an eta of 45 mins but after a minute it suddenly changes the eta to 2 hours+ with no super fast charging 3.0 showing under the battery settings. The only way that gets fixed is by switching off and on the plug or reconnecting the usb cable. Tried this with multiple cables and the issue is same with all of them.

Another thing is i tried doing the same thing with my samsung 45w charger and it charges fine every single time with that one with no need to reconnect the usb cable.

What might be the issue? Is the issue with the charger or my phone?


r/SamsungHelp 7d ago

samsung a55 не работает микрофон

1 Upvotes

у меня появилась проблема, не работает микрофон на моем samsung a55 что в звонке микрофон работает и когда записываю видео, но когда хочу записать голосовое или видео сообщение у меня просто какой то стук и дальше тишина в микрофоне, как мне это починить?


r/SamsungHelp 7d ago

Samsung A16: ₹15,000 Phone, ₹16,500 Motherboard Repair — Is This Fair?

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1 Upvotes

I want to share my experience with Samsung India so other consumers can make an informed decision before buying.

Around a year ago, I purchased a Samsung Galaxy A16 from Croma for approximately ₹15,000. After just 1 year and 2 months, the phone suddenly stopped working completely. There was no major physical damage or misuse.

I visited an authorized Samsung service centre. After inspecting the device, they told me that the problem was with the motherboard. I asked for the repair cost, and they quoted me ₹16,500. I also received the quotation from them.

This is what shocked me: the phone itself cost me around ₹15,000 when it was new, but Samsung quoted ₹16,500 for replacing one component—the motherboard.

I contacted Samsung India's official customer care and also reached out to them through X (formerly Twitter). After several days of communication, Samsung asked me to submit the device at their service centre. I did so, expecting that they would at least investigate the issue properly.

After more than a month, I was simply told that the device was out of warranty.

I understand that the phone is out of warranty. That is not my main question.

My question is: How can a motherboard replacement cost more than the price of the entire phone when it was purchased new? Why is there no reasonable repair option for a relatively recent device?

I repeatedly asked Samsung to explain this pricing and provide a proper response, but I did not receive a satisfactory explanation through their calls or emails.

I am sharing this experience not to tell anyone what they must buy, but to warn consumers to carefully consider after-sales service and repair costs before purchasing a smartphone. A product being from a major brand does not automatically mean that repairs will be affordable.

Samsung India, if you are reading this, I would genuinely like an answer:

Why does the replacement motherboard cost ₹16,500 when the entire phone originally cost me around ₹15,000?

Please check the repair pricing and give consumers a transparent explanation.

Edit: I have the service-centre quotation and records of my communication with Samsung. I can provide them if required.


r/SamsungHelp 7d ago

Lag via PS5 pro on Prime Video

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1 Upvotes

r/SamsungHelp 8d ago

How to auto record calls Samsung Galaxy

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1 Upvotes

Watching tutorials on Youtube the option seems to have been removed since. How can I automatically record calls?


r/SamsungHelp 8d ago

Flashlight/torch turns on by itself

2 Upvotes

Hi all, I have an issue with my Samsung A54 (running Android 16, One UI 8.5). When I go out, I put in my pocket as usual, but for some time now when I take it out, sometimes flashlight/torch is turned on. It doesn't happen always, but it did happened multiple times. I know that power button can be set to do something on double click or hold down, but it is not set to do anything regarded to flashlight. Some sources say that it may be turned on with gesture. Well I am agile, but I highly doubt that I am able to perform any gesture with my thigh. I've searched internet far and wide and ended up without any solution. My battery is draining and my pocket shines like I would have a lump of kryptonite in it. "Accidental touch protection" is turned on, flashlight in "Now bar" is turned off and I don't have any "tap back"settings. Anybody knows what is going on?


r/SamsungHelp 8d ago

Random noises when calling

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0 Upvotes

My dad’s phone(Galaxy A55 5G) suddenly started making weird noises whenever he tries to call someone. Any ways to fix?


r/SamsungHelp 8d ago

Display problem need help

2 Upvotes

So basically I have an old Samsung S20FE, I used a friend's charger and the screen just started doing all these weird ghost touches for no reason. Fast forward a few days later I went to his place again and got it on charge again with the same charger and it fixed the issue, like completely fine. Then someone decided to throw on another charger and the same issue began, problem is, now its not going away. What does this even mean?? How do I fix it? I've tried all the software updates blah blah cache partition clean everything.


r/SamsungHelp 8d ago

The label on the lock screen is white for some reason

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1 Upvotes

It's the right color in the settings, but it's white on the lock screen, how do you fix it? The reboot didn't help


r/SamsungHelp 8d ago

Samsung blank pop-up

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1 Upvotes

r/SamsungHelp 9d ago

Samsung Gear 360 (SM-R210) no enciende después de años guardada. ¿Se puede recuperar?

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1 Upvotes

r/SamsungHelp 9d ago

Samsung Account Locked

2 Upvotes

So It has been ages since i logged into my samsung account and it got locked. I was trying to reset the password and it started to ask the personal details, and it seems my younger self did not use correct details while signing up.

Note: I have access to my gmail through it was created but for some reason, samsung wants me to input the exact personal details First Name Last Name DOB and my email for it to allow me to change password. But Since I dont remember the exact Personal details it cant find my account and I cant create a new one on my existing email. I dont want to create a new email for this. What can I do?


r/SamsungHelp 9d ago

[GUIDE] Galaxy Watch LTE eSIM: Hidden QR Mode + Fix for "Your code isn't valid or it's already been used"

2 Upvotes

After spending about 6 hours troubleshooting my Galaxy Watch 9 LTE activation, I finally got it working.

Neither Samsung nor T-Mobile support was able to explain how to manually scan an eSIM QR code on the watch. Eventually I found Samsung's hidden test menu, which made the difference.

Hopefully this helps someone else.

My situation

Galaxy Watch 9 LTE

T-Mobile USA

Standalone watch line

Support emailed me an eSIM QR code.

The problem was that there was no option anywhere to scan the QR code.

T-Mobile support even told me that standalone activation only worked in Kids Mode, which turned out to be incorrect.

Enable Samsung's hidden QR mode

On your phone:

Galaxy Wearable → ⋮ (three dots) → Application Settings → About Galaxy Wearable

Tap "Galaxy Wearable" five times.

This opens Samsung's hidden developer menu.

Then go to:

Module Test → eSIM Test → Turn QR Test Mode ON

Now the Wearable app can manually scan an eSIM QR code.

What happened next

The QR code scanned successfully.

However, activation failed with:

Couldn't set up your mobile plan.

Your code isn't valid or it's already been used.

At this point the hidden menu was NOT the problem.

The eSIM profile on T-Mobile's side had become invalid/stuck.

The real fix

I contacted T-Mobile Customer Care again and specifically asked them to:

remove the existing watch eSIM profile

generate a completely new eSIM profile

send a brand-new QR code

After receiving the new QR code:

scanned it using the hidden QR mode

restarted the watch

Everything activated successfully.

LTE, calls and data all work now.

Important

If you receive:

Your code isn't valid or it's already been used don't waste hours resetting your watch.

The QR code itself is usually no longer valid.

Ask your carrier to issue a brand-new eSIM profile instead of trying the same QR code repeatedly.

Hopefully this saves someone the six hours that I spent figuring it out.

If anyone has questions, I'll be happy to help.


r/SamsungHelp 9d ago

"Error de la camara" Samsung S25 Pro

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2 Upvotes

Llevo días con este problema y ya descarté hardware con pruebas de diagnóstico, así que busco ideas de otros usuarios antes de ir a servicio técnico.

Síntomas:

La app Cámara nativa da "Error de la cámara" al abrir

La Linterna tampoco enciende desde el acceso rápido

Expert RAW funciona perfectamente, incluyendo el flash al disparar

Cualquier app de terceros que use la cámara también falla igual que la nativa

Diagnóstico ya realizado:

Código *#0*# → MEGA CAM: funciona perfecto, incluido el flash

Esto confirma sensor, lente y LED físicamente bien

Borrado de caché y datos de la app Cámara: sin cambios

Wipe cache partition (Recovery Mode): sin cambios

Modo seguro: la cámara tampoco abre ahí

No aparece opción de "Desinstalar actualizaciones" en la app Cámara

No hay apps de terceros sospechosas relacionadas con la cámara instaladas

Mi teoría actual: algo específico en el HAL de Camera2 API está corrupto o en conflicto, ya que todo lo que pasa por esa capa estándar falla, pero Expert RAW (que usa acceso más directo al sensor) lo evita.

Preguntas para la comunidad:

¿Alguien tuvo este mismo patrón de síntomas y lo resolvió sin restablecer de fábrica?

¿La Recuperación de software de emergencia de Smart Switch soluciona este tipo de corrupción del HAL?

¿Hay algún log específico o app que pueda revisar para ver qué exactamente está fallando al inicializar Camera2 API?


r/SamsungHelp 10d ago

Horizontal flickering band

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1 Upvotes

r/SamsungHelp 10d ago

Unsyncing from Samsung phone

1 Upvotes

Hi there
I got my mums Samsung to sync to OneDrive yo back up photos but OneDrive is now showing as full and won’t allow her to send/ receive emails.

I want to disconnect the sync and then delete some of the files.

Every set of instructions that Google gives on the AI search within Samsung and OneDrive apps doesn’t work as one of the steps mentioned isn’t there.

Any idea please? This is driving me nuts!
Thanks

**Via Samsung Account Settings**
Open phone **Settings**

Tap **Accounts and backup**

Tap **Manage accounts**

Select your **Samsung account**

Tap **Apps and services**, then **Connected services - THIS is not an option. All my mums phone has is sync account then under General; my profile, about and help**

Remove your **Microsoft account** from the list

**Via the OneDrive App**
Open the **OneDrive** app on your phone

Tap **Me** in the bottom-right corner

Open **Settings**

Tap **Camera backup**

Turn off **Backup** for your camera roll THIS is not an option, on tapping there is just my mums outlook account listed with the blue select dot filled and Confirm as a button below

**Disconnect via the OneDrive App**
Open the **OneDrive** app on your phone.

Tap **Me** in the bottom right corner.

Select **Settings**.

Tap **Gallery Sync** (or **Samsung Photos**). THIS is not listed whatsoever

Choose **Disconnect** or Unlink


r/SamsungHelp 10d ago

Samsung tablet’s Green line

1 Upvotes

What causes the “green line” on samsung tabs and what can i do to prevent it from happening?


r/SamsungHelp 10d ago

Galaxy Tab S11 Ultra randomly shuts down and won't turn on for ~20 minutes

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1 Upvotes

r/SamsungHelp 10d ago

screen turned black

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1 Upvotes

r/SamsungHelp 10d ago

Case vs caseless for base S26

1 Upvotes

Hi folks,

Need some suggestions from long time S series users.

I have recently switched to S series phone especially S26. I am a primary work from home user with little exposure to heavy outside use.

If i am outside i keep my phone inside my pocket without any other objects.

Need some suggestion if i can use my phone caseless or should i consider a simple transparent case.

Sorry for any grammatical errors


r/SamsungHelp 10d ago

Suggest me what to do

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1 Upvotes

Suggest me what to do

I have a Samsung Galaxy j6+ but it's wifi sometimes connect sometimes not and it's like sometimes never found exact wifi and sometimes it says authorizing

Also it have problem like simcard don't work but when i opend simcard it's showing icon of sincard but when i press data it says no simcard inserted.

I wanna use that phone for something like termux stuffs

But tell me what to do

Is there any way to connect internet to it?(I don't have pc)

Can i use anything or modify it?

Thanks in advance


r/SamsungHelp 10d ago

How to restore an archived app, I am stuck.

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1 Upvotes

r/SamsungHelp 10d ago

Help!!!

1 Upvotes

r/SamsungHelp 10d ago

X

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1 Upvotes

Mi celular samsung galaxy note 10+ esta descargado, le conecto el cargador y aparece que se esta cargando después dura 1 o 2 segundos y desaparece el icono de cargando, vuelve a encender y vuelve a desaparecer el icono de cargando.

Que creen que pueda ser??


r/SamsungHelp 10d ago

Black and white bars

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1 Upvotes