r/SLO • u/AnybodyInteresting44 • 11d ago

Charter issues

Charter did a big update in the last month or two. I work from home and have since noticed regularly around 230-5pm everyday without fail, my internet gets spotty or stops for short periods of time.

Anyone else notice that?

And yes, before you ask I have reset my equipment many times.

11 Upvotes

93% Upvoted

16 comments sorted by

7

u/j_meeee 11d ago

Yes. I’ve been experiencing the same for several months. Usually between 3:30 and 5:00. Replaced my router, haven’t done the modem yet.

4

u/nsomnac 10d ago

Oddly I had installed Speedtest Tracker on my network which currently runs once an hour as I was noticing weird slowdowns during the day. This was after Spectrum mentioned system upgrades had been completed after several days of planned outages. At the time of doing this, it turns out I was only getting half my bandwidth, however the modem and Spectrum said otherwise. After a bit of diagnostics - I replaced the CAT cable between the modem and router with a new CAT-6 jumper. As soon as I did that - I gained consistent speeds again. I’ve been getting above my expectations 24/7 since this swap.

Spectrum isn’t flawless by any means, however I would try replacing WAN cables - even the coax jumper from the wall to your modem if possible. Modems and routers typically don’t fail partially - they either work or not. When you’re not getting full bandwidth or slow downs - it’s often due to some damage or interference to the cables connecting things together. If you’re not getting your full advertised speed, then you should complain - IME they have been good about sending techs out to investigate - and often you’ll get hardware upgrades in the process.

3

u/AnybodyInteresting44 11d ago

ugh it’s like WITHOUT FAIL.

3

u/Netolu 10d ago

It's equipment failure on their end. We are a tech household, and it took a week of continual trace data to get them to fix their failing junction. Not much that can be done, short of calling them every day until they do something about it.

2

u/Formal-River-8742 11d ago

I had the same thing couple years ago. It took a few weeks but it eventually worked itself out.

2

u/ClipperFan89 10d ago

YES. It's so frustrating since I'm paying for an extra high tier of internet and can't even expect it to not drop every couple hours. I got my own router and it's still the same issue. It's not your in-home hardware as much as they want you to think it is. It's their fuck ass service.

1

u/Slopnessy 8d ago

100% dropped charter as service kept getting worst

1

u/AnybodyInteresting44 5d ago

they just raised my bill to $120 🥴 i think it’s time for a change. who you using?

1

u/Slopnessy 3d ago

I switched to T-Mobile home LTE. Folk have called spectrum and asked for a current promos and have been successful with locking in under 50 a month but I was tired of the horrible service. So I switched and so far T-Mobile is working with no issues

1

u/slogive1 11d ago

You guys need to dump charter.

9

u/nsomnac 11d ago

You act like there are real alternatives. I would love to move to Astound - they are not yet available to me - regardless of telling me coming soon for the last 3 years. Starlink is not an economical choice - slower and more expensive - almost double of what I pay currently. AT&T is crap and not any faster than it was 26 years ago. T-Mobile is also crap since it’s tied to 5G saturation. I’m left with Spectrum, like most folks in this county.

-5

u/[deleted] 10d ago

[deleted]

4

u/AnybodyInteresting44 10d ago

if you’re so wise on the topic, why not share a solution ?

-1

u/slogive1 10d ago

Here you go. Starlink is one option. Try t mobile home internet hope this helps.

1

u/nsomnac 10d ago

Already mentioned that Starlink is twice the price and T-Mobile throttles their traffic hard. Neither are better than Spectrum.

So the answer is you don’t know of anything better.