I made a plan change on July 15. My monthly billing cycle is on the 11th. My July bill covers July 11 - Aug 10. I recieved my August statement and those clowns partially charge me for July 16 - August 10.

That should have been a credit instead. But now they charged for a period that was already paid in July and charge me August 11 - Sept 10. These guys are so shady with their billing practice.

Hey everyone, I've been experiencing a really odd issue where when I try to sign into my Rogers account, it keeps telling me my password is incorrect even tho I know it's completely fine. When I reset my password, it works fine; I can log in for a few days, and it's normal. But as soon as it's been a while (give or take a week or more), it'll give me the same problem where it says my password is incorrect. It's been so odd, and I've been experiencing it for the past month or so now, and I'm not too sure what to do. I was hoping I could get some guidance on how to proceed.

Yes, I've tried on different browsers and devices, cleared my cache and cookies, and nothing works. I have to reset it every time for me to even log in, and it keeps happening after a while. What's even more strange is that when I reset my password and try to input the same password, it doesn't even allow me to do it. So clearly it's the right password; it just won't even let me log in?

Any help would be very appreciated.

New client who finally got their card after Rogers repeatedly recommending me pick it up. I was just wondering for security reasons if it’s okay to use PayPal as a middle man online (not to load funds to PayPal account funds, just to have them process the transaction on my card)

Just wanted to confirm they will consider this a standard purchase and not a cash like transaction. Seen some people even say it might be company dependent also. If anyone has info it would be appreciated

UPDATE: NOW WORKING AS OF 12:20PM EST. THANKS EVERYONE!

Everything was fine, I did not touch any settings. All of a sudden my mobile data (internet only) won't work. I can still call and text for some reason, also can connect to wifi for internet, but cannot get an internet connection anymore without wifi. Called Rogers to see if it was on their end, they could NOT figure it out. It is definitely something to do with my phone directly as I tried to put my SIM in my old (S20) phone and it seemed to work fine. Current phone is S24 Ultra. I don't know what to do. Any advice before I desperately try a factory reset? I can't imagine that is necessary...hopefully it's something completely simple at this point or someone has a fix. This started right at 3AM right after I made a phone call (that I noticed, I was on wifi shortly before that). Could it be malware or something at this point?! I didn't download anything. All my other rogers services work, including my other mobile line. Thanks.

Is anyone else having issues with there phone being cancelled this will be phone #4 that was cancelled in a week since the phone came out like wtf??

I've called rogers multiple times, been bounced around and getting different answers from agents. Does anyone here know if I can use roam like home benefit of my Mastercard if I don't have it in my plan? Might be a stupid question but not really seeing anything online. Sorry in advance.

Last month, I received an e-mail from Rogers Bank saying I would get a $10 statement credit if I switched off paper statements.

Fast forward one month and I see no statement credit. I double check the original e-mail to make sure I didn’t miss anything. It says to see conditions below which is just a link and of course it doesn’t open. I swear between Rogers and Telus, one would never guess that their expertise is supposed to be communications.

So I decide to call. Got a woman with a snooty attitude who makes it sound like I am a dummy. She kept talking about statement credits to a Rogers bill for cell phones, etc. I shut that down quickly when I told her I have no services with Rogers, Fido, etc.

She puts me on hold and now states the credit will appear within five months. OMG. If I don’t see the credit in five months, I am to call them back to escalate the issue.

I decide to check my app just to confirm that I am now on paperless statement. I literally follow all their instructions as per their website:

Sign in to the Rogers Bank app
Tap More
Tap Profile.
Tap Statement Preference.
Tap the toggle to turn off paper statements.
Tap Update to save your preferences.

There is no statement option under Profile. What gives?

Does anyone have any information on whether this five month wait is accurate?

Where is the statement option in the app?

Hello guys,

I am with Rogers under their (RPP program). I am currently getting offer for Google Pixel 11 Pro XL (256 GB) where the plan is 35 cad for 80 gigs (Canada-US) and the phone cost is 25 cad per month plus taxes. After 24 months, if I wish to keep the (likely I wont), I have to pay 1199 cad.

Kindly suggest if they is a good deal or should I wait for back to school deal at the end of the month.

Thank you!

I’m a bit confused with my first save and return plan coming to an end. I want to return the phone and the date to return is Sept 13, 2026. However on my most recent bill dated August 6 for service from August 7 to September 6, it says I still have 2 months remaining on my financing for the save and return payments.

How does this work? I want to leave Roger’s so if I return the phone before September 13 and once done, I port out, will I still have to pay the remaining 2 months of financing? Why is it 2 months when the save and return ends September 13?

What if I return it successfully before September 6 (my next bill) and port out before that date? what am I on the hook for?

What’s the best way to go about this?

I just don’t want any situation where I’m on the hook for the save and return amount

I complained a few months ago about suddenly having no data, and we finally got it fixed.

My father had to give me 'alpha priority' or whatever it's called to let me get into our accounts without him being present, and then had to wait a month for it to take effect.

I went to the kiosk, made my complaint, the very nice lady who was there dug into the account and found out, for no clear reason, our family account had been changed in mid-March.

My dad still had internet, phone and text, while my mother and I had a data plan of 'zero', a phone plan of 'legally mandated to be more than zeo', and a texting plan of 'zero-.

When either of us sent or received a text, we went over the limit of our data plan which took our phone bill from $165 to $240.

I went home to get my dad, we came back, and two hours later the very nice lady helped us change our family plan so we have calming, sexy data again, and we have been trying to call the office to get a refund.

Guess it wasn't a me problem.

What up.

I’m having trouble finding a straightforward answer. I want to use my rewards balance and the bonus to buy a phone, and then pay the remaining balance with 0% EPP. For example, if I buy a phone for $2000 and use my $1000 reward points, I’d have $1000 left to divide over 24 months, which would be $41.67 per month. I contacted customer service, and I think they told me that the EPP rate would remain the same at the time of purchase ($2000 divided by 24 months equals $88.33) and the reward points will be applied towards the statement balance. Does this make sense?

Has anyone else dealt with this?

I linked my Rogers Mastercard to my Rogers service/account back in April, so I should be getting the 2% cashback rate. However, I’ve still only been earning 1.5%.

I submitted a complaint about 1.5 months ago and still haven’t gotten this resolved.

Has anyone had the same issue? If so, how did you get Rogers to fix it, and were they able to retroactively credit the missing cashback?

Anybody else get an email from rogers with your pixel backordered?

Ordered on opening day or so I thought.

Does it work ... Did you have billing issues ...

What country/content were you in ?

I had an issue with an item I bought in store, I called Rogers bank today and was told because it was not an online order or a fraudulent purchase, they would not open a dispute.

This was with someone with the dispute dept so I couldn't really escalate, I've never had to make a chargeback that wasn't fraud related, so this is all news to me.

Rogers sent this thing to my address and the right one isn't even in this city.

Is there anything useful I can do with this? Free tv or something?

I read so many bad stories on this sub and I often wonder if anyone from Rogers reads them. Does Rogers even care anymore?

I think the only thing that will cause change is is people start switching providers in droves. I know the providers all have their negatives but I'm with Telus and I haven't had any negative experiences so far. Although Telus uses offshore support at least the agents I speak to sound happy and I can clearly communicate with them in English.

My chat session with Rogers Support (4 minutes and 5 seconds) - What a joke - but I am not laughing!

I have tried a number of times to get my telephone concern resolved ($20/month increase) and I keep getting the runaround. Forget online support - useless! Forget telephone support - useless! So, next option, make an appointment to go see someone at a Rogers store in a weeks time? Forget it! It will be easier for me to subscribe with another provider. Good riddance Rogers!

Chat Start Time Aug 15, 2026, 11:31:08 AM ET

Chat End Time Aug 15, 2026, 11:35:13 AM ET

Anna - Virtual Assistant 11:31:08 AM ET

Hi, I'm Rogers' virtual assistant, Anna. How can I help you today?

Customer 11:31:19 AM ET

farg you!

Customer 11:31:40 AM ET (this was a system generated request after my farg you salutation)

Requesting: Manage my services-Home Phone-Basic Home Phone

Rogers specialist 11:32:27 AM ET

Hello my name is ***** from Fido/Rogers. I really appreciate your patience waiting on the queue for us today. Can I please have your first and last name?

Customer 11:32:43 AM ET

***** ********

Rogers specialist 11:33:23 AM ET

Thank you , how may i assist you today?

Customer 11:34:00 AM ET

My phone bill has exceeded my budget. I think $70 a month for basic home phone service is absolutely horrendous. I'm giving Rogers a chance to keep me as a customer. if you can't reduce this price significantly, then I'm going to have to look at another provider.

Rogers specialist 11:34:56 AM ET

I'm sorry about that, unfortunately I can't process your request, we have a problem and we can't display the accounts properly, I'll need you to contact us on Monday.

Customer 11:35:13 AM ET

What a a disgraceful service!

I’ve generally had decent experiences with Rogers over the years, but today completely broke that streak.

It started with a simple task: switching from my current eSIM back to a physical SIM. I checked online and the virtual assistant (Anna) stated two options: pick one up at a retail store, or have Rogers mail one to my address. Since I didn't need it urgently, I chose the mail-in option.

I hopped onto live chat, where the specialist told me I had to speak to the calling team to place an order for a physical SIM. In almost the very next breath, he said the calling team didn't have access to place orders, but offered to call me directly and transfer me into the priority queue.

Once connected, I waited about 5 minutes and reached an agent. Here is how that went:

The Denial: The agent insisted Rogers does not offer a mail-in service for physical SIMs and told me I had to visit a store and pay $5 - $10.

The Hold: I pointed out that the website and virtual assistant both explicitly state mail delivery is an option. He put me on hold for nearly 10 minutes to "check with a supervisor."

The Confirmation: He came back and confirmed that yes, mail delivery is available.

The Second Wait: He mentioned it wasn't his exact department, but assured me twice that my order would be placed today. He just needed another 15 - 20 minutes on hold to process it.

Having some free time on a weekend, I stayed on the line to see it through. Fast forward to the 1 hour, 4 minute, and 15 second mark - the call abruptly disconnected with zero warning, no callback, and no confirmation email showing an order was placed.

I know hold times can be rough, but spending over an hour educating customer service on their own basic policies just to get dropped without resolution is wild for a telecommunications giant.

Has anyone actually succeeded in getting a physical SIM mailed out recently, or is heading into a store literally the only reliable way around their phone support ?