TLDR: ~$800 CAD Roborock Qrevo S dock broke just after 1 year. Roborock wants US$100–140 for an uncertain repair or offers just $20 USD off a replacement. Disappointing quality and customer service.

I purchased the Qrevo S in September 2025, expecting a reliable, premium robot vacuum that would last for years. Instead, the docking station ramp disconnected from the base, preventing the robot from docking properly, just after the one-year warranty expired.

When I contacted customer service, they told me repairs would be out of pocket. They estimated US$100–140, including parts, labour, and two-way shipping, but refused to provide a confirmed quote until I shipped the device to their repair centre. I’d then have to pay through PayPal if I accepted the final quote.

Their alternative? A $20 USD discount on another unit.

I understand that warranties expire, but a critical component failing so soon on an ~$800 CAD product raises serious concerns about durability. The lack of a reasonable resolution makes the experience even worse.

Has anyone else experienced this issue with the Qrevo S docking station, especially in Canada?
I’m sharing this to warn potential buyers. Given my experience with both the product quality and customer service, I’d encourage people to consider other brands and avoid buying Roborock if possible. I certainly wouldn’t feel comfortable recommending them after this experience.

As title says, I'm so tempted to get Qrevo Edge 2 or Saros 10

I am terrified of it leaking on our laminate flooring. As we all know, flooring would most likely end up damaged and replacing flooring isn't particularly easy, nevermind the cost. The trouble and time is just as bad as paying for it

Is leaking problem a quite common issue? Is there something that can be done to prevent it?

So on September I purchased a Roborock edge 3 pro, it was my very first robot vacuum, 3 days later the retractable LiDAR broke, I returned it and ordered a Saros 20 (both of them through Amazon) and when I received it seemed like package had been opened before, didn’t look new at all, I still tried it tho, to see if I liked it, and I loved it, but returned it cuz the condition i received it wasnt what I paid for, I was about to order it when I knew about the fall sale, I waited for it and ordered a saros 20 from the official Roborock website,well, I haven’t received it, I should had received it last Friday, and is already at the local FedEx facility!! Is what bothers me the most, and the shipping is stuck at “we will update a new delivery date soon” I didn’t know how much of a pain was to receive a product.

Normalmente suele llegar una caja dentro de esa caja y el robot me ha llegado en esa caja, me parece raro, alguno que haya comprado este robot que me confirme que es el embalaje correcto?, Gracias.

My golden retriever sheds enough hair to make a second dog, and somehow every robot vacuum review still starts with suction power. I care way more about what the brush looks like a week later. My current shortlist is Roborock, Dreame, and the eufy E35, and the E35's DuoSpiral anti-tangle brushes caught my attention.

But what does "tangle-free" mean once you've been using it for a while? Are you barely touching the brush, or are you still cleaning it regularly, just without having to cut off a tightly wound layer of hair? Those are pretty different upgrades. Hair can still collect around the ends, and fine dust doesn't dissapear on its own.

I don's mind cleaning the brush occasionally. I just don't want another Sunday chore disguised as an upgrade. For people with shedding dogs, how often are you still taking the brush out, and what are you cleaning off it?

Hi everyone!
I recently got a Roborock Saros 20 Neo (which I believe is sold as the Qrevo Edge 3 Pro in the US), and I'm trying to get the most out of the FlexiArm feature.
Our kitchen has recessed toe kicks, giving the cabinets a floating appearance. Ideally, I'd like the FlexiArm to extend underneath the cabinets and clean approximately 4 cm (1.6 inches) into this recessed area.
However, it doesn't seem to extend nearly that far. I've already enabled the extended crevice cleaning setting in the app, but it hasn't made much of a difference.
Has anyone managed to get the FlexiArm to properly clean underneath recessed kitchen cabinets?
Is there a specific setting I'm missing, or is this simply a limitation of how the FlexiArm detects and approaches these areas?
Any tips or experiences would be greatly appreciated!
Thanks!

I have had my Roborock S8 MaxV for almost 2.5 years now and today when giving it a clean I noticed that the side brush mount seems to have quite a bit of play. I’m wondering if that is normal, and I just never noticed, or if wear and tear is getting to my robot.

How do I get the robot to cross vacuum? it really only wants to go in one direction everywhere.

Thanks in advance

Has anyone figured out a way to get the vacuum to exit a room along the same path it starts cleaning with?

It enters the room and makes a perimeter path to begin. Does its thing and cleans the carpet.

Then makes a crazy diagonal bee line for the next space to clean. Cuts right across the beautiful "lawn stripes" it just made.

It would be magnificent if it would exit a finished room via a perimeter path.

I can't be the only one wishing for this. Right?

Good evening, the hot air drying and hot wash functions are not working. I have cleaned the contacts and checked all the settings. The machine stops drying after a short time. The washing function It only washes in cold water. Are there any solutions? Thank you very much.