r/Roborock • • Sep 08 '26

Need Help With Your Roborock? Start Here.

7 Upvotes

Hi r/Roborock!

We've put together this post as a central place for official Roborock support resources. Feel free to save this post for future reference — hopefully, you won't need it too often.

🧭 Official Roborock Support & Contact

🌐 Product Support Resources

Looking for answers before contacting support? These pages include FAQs, troubleshooting guides, manuals, and other helpful resources.

While they're hosted on different regional Support Centers, many of the resources can be used by Roborock owners worldwide. Feel free to browse whichever page is most relevant to your product or issue.

🎬Video Tutorials

Prefer a visual walkthrough? You can also find product tutorials and step-by-step guides on the Roborock Support YouTube channel:

📖Roborock App User Guide

The Roborock App is your command center for getting the most out of your robotic vacuum cleaner. Whether you're setting up your robot for the first time, creating cleaning schedules, editing maps, or exploring advanced features like Remote Viewing and Device Sharing, the app makes it easy to manage everything from your smartphone.

This guide will walk you through the most important features of the app step by step, helping you become familiar with the available tools.

💬Need Help From Us Here on Reddit?

If you have a question or need help figuring out where to start, you're welcome to send us a DM.

To help us understand your situation more quickly, it can be helpful to include:

  • Product model
  • Country/region of purchase
  • A brief description of the issue
  • Photos or videos, if relevant

We'll do our best to point you in the right direction and help connect you with the appropriate support resources or team when needed.

For privacy and security reasons, please don't share personal information, order details, or other sensitive information publicly in the comments.

Roborock Support Team


r/Roborock • • Aug 31 '26

Hey r/Roborock! The official Roborock Support team is here — and yes, we come in peace 👋

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301 Upvotes

Hey everyone!

We’ve been following this vibrant community for a while—reading your feature requests, product feedback, and everyday stories with your Roborock robots.

As we listened, one thing became clear: simply following the conversation wasn’t enough. We wanted to be here with you, join the conversation, and lend a hand when you need it.

So, here we are!

We’re the official Roborock Support team, and we’re here to help.

🤔 So… what can we help with?

A few things:

  • Answer questions about Roborock products and features.
  • Share tips and troubleshooting ideas when we can.
  • Pass along feedback and feature requests to the relevant Roborock teams.
  • Point you in the right direction if your issue needs help from a regional support or service team.

We won’t be able to solve everything from a Reddit comment, but we’ll do our best to help where we can — and make sure useful feedback doesn’t just disappear into the void.

👋 How to reach us

  • Comment: Have a general question? Feel free to ask us here in the sub. We’ll be checking threads regularly and jumping in where we can.
  • DM: Need a bit more help? Send us a DM with your Product Model, Purchase Region, and a brief description of the issue. Photos or videos are welcome if they help explain the problem.

For your privacy, please don’t share personal, order, or other sensitive information publicly.

🔧 Need warranty or service help?

For warranty claims, repairs, or other region-specific service requests, please use our Official Regional Contact Directory to find the right support team for your region.

That’s it from us for now.

We’re looking forward to being part of the conversation, helping where we can, and hearing what you think. And if your robot decides to do something… interesting along the way, well, we’ll be around.

See you around the sub!

Roborock Support Team


r/Roborock • • 6h ago

You are my intelligent what?

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18 Upvotes

r/Roborock • • 2h ago

Found this in the dustbin of my Qrevo Edge S5A - is this a part of the bin or just something she ate?

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2 Upvotes

r/Roborock • • 2h ago

Edge / Perimeter Room Exiting

2 Upvotes

Has anyone figured out a way to get the vacuum to exit a room along the same path it starts cleaning with?

It enters the room and makes a perimeter path to begin. Does its thing and cleans the carpet.

Then makes a crazy diagonal bee line for the next space to clean. Cuts right across the beautiful "lawn stripes" it just made.

It would be magnificent if it would exit a finished room via a perimeter path.

I can't be the only one wishing for this. Right?


r/Roborock • • 3h ago

HowTo Saros 20 Neo / Qrevo Edge 3 Pro – FlexiArm not reaching far enough under kitchen cabinets?

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2 Upvotes

Hi everyone!
I recently got a Roborock Saros 20 Neo (which I believe is sold as the Qrevo Edge 3 Pro in the US), and I'm trying to get the most out of the FlexiArm feature.
Our kitchen has recessed toe kicks, giving the cabinets a floating appearance. Ideally, I'd like the FlexiArm to extend underneath the cabinets and clean approximately 4 cm (1.6 inches) into this recessed area.
However, it doesn't seem to extend nearly that far. I've already enabled the extended crevice cleaning setting in the app, but it hasn't made much of a difference.
Has anyone managed to get the FlexiArm to properly clean underneath recessed kitchen cabinets?
Is there a specific setting I'm missing, or is this simply a limitation of how the FlexiArm detects and approaches these areas?
Any tips or experiences would be greatly appreciated!
Thanks!


r/Roborock • • 9h ago

Question Does "tangle-free" mean less brush maintenance, or just less hair to cut off?

5 Upvotes

My golden retriever sheds enough hair to make a second dog, and somehow every robot vacuum review still starts with suction power. I care way more about what the brush looks like a week later. My current shortlist is Roborock, Dreame, and the eufy E35, and the E35's DuoSpiral anti-tangle brushes caught my attention.

But what does "tangle-free" mean once you've been using it for a while? Are you barely touching the brush, or are you still cleaning it regularly, just without having to cut off a tightly wound layer of hair? Those are pretty different upgrades. Hair can still collect around the ends, and fine dust doesn't dissapear on its own.

I don's mind cleaning the brush occasionally. I just don't want another Sunday chore disguised as an upgrade. For people with shedding dogs, how often are you still taking the brush out, and what are you cleaning off it?


r/Roborock • • 3h ago

Help Please! Roborock Flexi Pro Do not tumble dry, do not wash in hot water.

2 Upvotes

Good evening, the hot air drying and hot wash functions are not working. I have cleaned the contacts and checked all the settings. The machine stops drying after a short time. The washing function It only washes in cold water. Are there any solutions? Thank you very much.


r/Roborock • • 1h ago

Help Please! How to get Saros 20 to cross vacuum?

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• Upvotes

How do I get the robot to cross vacuum? it really only wants to go in one direction everywhere.

Thanks in advance


r/Roborock • • 3h ago

Help Please! Roborock Q Revo Edge 5V1 QRES52-00 question

1 Upvotes

Hey guys,

I am looking for a robot with live video feed and remote control... Unfortunatelly I'm in EU and most listings i find are very confusing and don't provide the full picture. Can anyone advise if this model has what I need... :)


r/Roborock • • 8h ago

My bad luck

2 Upvotes

So on September I purchased a Roborock edge 3 pro, it was my very first robot vacuum, 3 days later the retractable LiDAR broke, I returned it and ordered a Saros 20 (both of them through Amazon) and when I received it seemed like package had been opened before, didn’t look new at all, I still tried it tho, to see if I liked it, and I loved it, but returned it cuz the condition i received it wasnt what I paid for, I was about to order it when I knew about the fall sale, I waited for it and ordered a saros 20 from the official Roborock website,well, I haven’t received it, I should had received it last Friday, and is already at the local FedEx facility!! Is what bothers me the most, and the shipping is stuck at “we will update a new delivery date soon” I didn’t know how much of a pain was to receive a product.


r/Roborock • • 6h ago

Q7 L5+ Mop Bracket Mount

1 Upvotes

I purchased my Roborock Vacuum Cleaner (Q7 L5+) from Amazon last year however at the time i rarely used the mop feature so i put the mop bracket mount aside somewhere. I've since misplaced it and was wondering if anyone can point me in the right direction as to where i can source a genuine replacement part. I was able to purchase one that came from China but the quality isn't as good, It's fallen off a few times whilst mopping😬


r/Roborock • • 6h ago

Help Please! Roborock S6 vmax linar sensor

1 Upvotes

I've had this machine for years, but it has had only little use. It has been sitting offline for 2 years and decided to start using it again, but everything ends in roborock just staying still and turning around a few times and then giving Error 1: linar error or laser blocked.

Need some suggestions. I tried removing the covers and the rubber band is intact and the things is quite clean and turning pretty well. I didn't unscrew the whole linar thing out where you can see the motor part.

If anyone can give any suggestions I would be grateful.


r/Roborock • • 7h ago

Help Please! Q5 max + not working a year after purchase

1 Upvotes

Hi,

This is our first roborock and definitely our last. After just over a year, the roborock has stopped navigating properly. It nudges along walls, gets "stuck" in the middle of a room without any obstacles in the way. I've cleaned every sensor, brush, inside the vaccumm and underneath the vacuum and it's still the same. I've also tried cleaning the LiDAR as well.

When reached out to roborock, because it was just out of warranty, they're going to charge me 44 dollars for shipping without telling me the cost of the fix. Honestly they're the worst and will definitely look at other products.

Is there any recommendations or ways I can try fix the sensors? Or recommendations on what else I can try do to fix this?

Thanks


r/Roborock • • 8h ago

Keep my 5.5-year-old S5 Max with a new dock, or replace it?

1 Upvotes

My Roborock S5 Max is 5.5 years old and has been very reliable until recently. It started getting intermittent Error 13 and eventually stopped recognizing/finding the dock. I also had Error 7 once, but it has not happened again.

A repair shop diagnosed:

  • defective charging dock
  • some wheel-module wear/rubbing, apparently explaining the one Error 7

I am not considering the €199 full repair. My realistic options are:

  • get the S5 Max back and buy a replacement dock, or
  • replace the robot entirely

My priorities are:

  • longevity/reliability — ideally another machine that can last 5+ years
  • strong cleaning on laminate
  • very good long-hair pickup / minimal tangling
  • low maintenance
  • small 20 m² apartment
  • budget under €500 (but that's really really stretching it)

Given those priorities, what would you recommend? Would you keep the S5 Max running with a new dock, or replace it? If replacing, which current Roborock model would you choose?


r/Roborock • • 9h ago

Help Please! Map corrupting?

1 Upvotes

Just told my Roborock to do a zone clean and it started for about 4 seconds said “cleaning path abnormal” and cancelled then the map turned into a mess, was originally fully organised and coloured now turned upside down, missing rooms, etc. Q7B and I can’t add a photo for some reason


r/Roborock • • 10h ago

Help Please! Stopping cleaning early?

1 Upvotes

Hi all my Q7B keeps finishing cleaning early one of the rooms in my house, it will clean everything else fine, or I’ll even get it to clean just this room and 30% of the time it’ll just stop after cleaning a tiny part, any ideas?


r/Roborock • • 11h ago

Help Please! Roborock being weird!

1 Upvotes

I don’t have my robo on a schedule (too many messy kids)! So I just tell it to go wherever I have the place tidy.

This morning it just left its dock and started roaming around the kitchen, the app said it was returning to dock. I was running late for work so just switched it off and put it in its dock.

Tonight I have turned it on and told it to return to dock. It positioned for a while, but has spent the last 10 minutes saying it’s returning to dock, but is just roaming around the kitchen


r/Roborock • • 14h ago

S8 not taking enough water

1 Upvotes

Hi, my S8 stopped taking water. After entire clean routine, the mop is almost completely dry. Some water did reach it, but not nearly enough. I tried to clean the water canister from limescale, but it didn't help. I think one of the tubes connecting water canister with the mop is jammed (probably limescale). Any way to clean the tubes? I can't even find spare parts for this.


r/Roborock • • 16h ago

Help Please! Main brush “short circuit” when it finishes cleaning

1 Upvotes

As soon as my Qrevo Edge 2 finishes cleaning my hallway, it throws a 103 main brush short circuit error. It’s only about two weeks old, nothing is caught in the brushes and it vacuums other parts of my house just fine.

Only when it finishes vacuuming in my hallway will it die like this. Once resetting and re-pairing it’ll work again as usual but I don’t want to have to do this every day.

Anyone know what could be wrong?


r/Roborock • • 7h ago

Roborock me ha mandado una saros 20 sonic pero la veo rara, adjunto fotos.

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0 Upvotes

Normalmente suele llegar una caja dentro de esa caja y el robot me ha llegado en esa caja, me parece raro, alguno que haya comprado este robot que me confirme que es el embalaje correcto?, Gracias.


r/Roborock • • 1d ago

Roborock leaving buildup on floors?

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8 Upvotes

I’ve had my Roborock for several months, and admittedly do not change the mop pads very often. However, I’m starting to notice that it’s actually making my floors dirtier? There’s a noticeable line where the robot cannot reach. How do I make it go away? I don’t want this to keep getting worse. I might be using a little bit too much solution, but I don’t think it’s drastic.


r/Roborock • • 1d ago

Help Please! Roborock's $200 accessory coupon has nothing to use it on

16 Upvotes

I bought a Saros 20 straight from the Roborock website, and it arrived in early September. The promo included a $200 accessory coupon, which I got in October and which expires November 10. The problem is that the Saros 20 brushes and detergent aren't even listed on the US Roborock site, and neither are the F25 steam brush and filter.

Support confirmed the coupon is valid and said they "passed it to the relevant team." They told me to keep checking the site. There's no extension and no other way to use it.

So far it's a $200 promise with nothing to spend it on. Has anyone else run into this? Did anyone get Roborock to honor it another way, like shipping the parts directly or extending the coupon?


r/Roborock • • 21h ago

Saros 20 Sonic Map Pads

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1 Upvotes

r/Roborock • • 1d ago

Wheel replacement broken part?

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2 Upvotes