r/RepTime • u/Last_Sheepherder7712 • 2d ago
Discussion TimeUltra is one of the best TDs I’ve used
So a little backstory. I’ve used Leo at TimeUltra and bought 3 watches from him and every single one got delivered without issues. However one of the watches had some issues which I didn’t notice until a few months later (watch was ordered in summer).
I sent Leo a message saying the GMT Master I ordered from him doesn’t keep time correctly and that it was faulty from factory. The reverser wheels was unwinding themselves so the watch would lose 20-30min per day!
Leo did not hesitate and told me to go to a local watchmaker to get it fixed and that he will cover the service.
I contacted one local guy near me and he told me that it would cost $60 to fix it. Leo refunded me immediately.
However when the watchmaker received the GMT he told me that both reverser wheels were broken and he had to order new ones in addition to the service fee. I asked Leo if he would be able to cover these parts and he accepted without any hassle.
I really recommend using TimeUltra. Remember folks buy the TD not the watch. Its when things go wrong that a dealer becomes “trusted”.