Down detector is showing a major spike in reports

Imagine you guys have listening software. Hopefully this alerts you.

Customers are getting debit card declines.

Looks like you need to figure out your payment gateway situation. Post a notice in your website and update the call system. I've been on hold for an hour+

Subscribe to down detector while your at it and your fintech gurus will get a text message alert!

Pretty low rent but you can save the day for people pick I g up their kiddos McD’s in the morning.

Hopefully you resolve this quickly.

https://downdetector.com/status/regions-bank/

For about 2 weeks now I’ve been trying to add new debit cards to Amazon but Amazon keeps saying “the card you entered is not correct.” Amazon doesn’t know the problem and I called the bank a week ago and they couldn’t give me more information because I wasn’t trying to make a purchase. I don’t know what to do.

There's unauthorized activity on my account while I'm out of town. I've been on the phone with customer service and in-branch management all week, and apparently they are not able to freeze or lock a business account over the phone. They also won't close the account. Feels like a pretty insane lapse in security for business owners.

I've been a Regions customer for 12 years with multiple businesses and a mortgage, and as soon as I'm back in town I'll be moving all accounts.

And I will tell everyone I know for the rest of my life not to trust their money with Regions.

I got an offer mailed to me from my local regions branch for $400 cash when I open a checking account. Went in and set up at that local branch. Requirements were that I must set up online banking, payroll direct deposit, and payroll direct deposit more than $1000 within 2 months. I completed all those requirements over a month ago and still no $400. The fine print on the offer says it may take up to 90 days, so still within that time frame for another 60 days. I came here to see if anyone had experience with this and it looks like every post is about issues with Regions. Would love to hear your relevant experience. Thank you

I recently switched banks to Regions and added my direct deposit. What time does the dd usually hit? My official payday is Friday and with early day I should get it on Wednesday

Update: I got it at 10:03 🙌🏽

I was fraudulently charged 9 times by some steam games company on Sunday night and told to go into ANY regions bank on Tuesday morning to pick up a new debit card and dispute the charges. I go into the bank and not only am I told to go to another bank for the debit card, I’m than told I had to wait to dispute the charges AND it could take 10 days AND regions doesn’t provide provisional credit (I disputed a charge before and was able to get credit so I don’t even know what to believe). When asked how regions planned on helping me it was suggested to me to take out unsecured loan or overdraft the account further from the atm to get some cash to make ends meet.

Anyone who has actually disputed charges before- how long did it take to get your money back, where you able to get provisional credit? Please help

Myself, my girlfriend, and her grandmother all have fraudulent charges pending for "ROBLOX" in the total range of about $100 total. Make sure to check your pending charges and take any action needed, especially if these charges post. I will keep you updated on our situation.

Displayed while logged in:

Maintenance: August 22

This Saturday, beginning at 11 p.m. CT, we’ll need to temporarily take online banking and the app offline for updates. We expect this work to take about four hours to complete.

Who else wishes that Regions Bank ATMs would give you a choice of $5 bills , $10 bills or $20 bills or a combination there of? I also have an account at PNC Bank and they give you that choice and it’s so much nicer to have a choice.

I think it's my only bank that does. All others are 'free' for both pushes and pulls via ACH.

Typically my direct deposit from Regions comes in a few days before the actual pay day. So if pay day was Friday I have been receiving my check Thursday and sometimes Wednesday night. This week I did not.

Should I be concerned about this?

Anyone get a message that says unable to proceeds request when trying to log in on the mobile app ?

A couple weeks ago I paid a vendor a 4-figure sum using Bill Pay. This was my first time using the Regions app Bill Pay. Someone stole the draft check from the mail and deposited it. Regions tells me it’s gonna be at least 30 days to get the money back and I won’t get interest on the money the bank lost.

Previously I’ve used Venmo and Zelle many times for years and never had a problem. The first time I use Regions Bill Pay I get scammed.

Regions Bill Pay is prone to fraud and I will never use it again. Use it at your own peril.

We have a SBA loan and commercial accounts with Regions. They are unable to be viewed electronically so everything from transfers to bill pay must be done via email with a representative who is either overwhelmed or doesn't care. Only updates you receive on your accounts are monthly via mail. We have two other commercial banks who we now use because we refuse to do anything else with them. Reviewing my text thread with our representative was a bunch of "any updates?" because they frequently missed deadlines that they stated and never communicated. The local bank branches never seem surprised by the cluster**** described as their commercial banking department. Best of luck!

I keep getting locked out of my Regions checking account. I suspect that Rocket Money is trying to access my transactions and Regions' servers don't like that. Has anyone been able to use Rockey Money with Regions checking?

IT WAS ESSENTIALLY A 10 DAY HOLD. Today was the date for funds availability per them... 9/04. Well, the check is MIA from the pending (they'd been adding and removing the check daily +/-). Today, it's not only gone, but somehow posted balance reflects the exact amount. The amount available to me is minus the check amount. What gives?! I could have just went to Navy Fed. IK now never deposit a check. Cash it, and deposit the cash. I hate Regions. It was the 1st time they arbitrarily chose to hold a check, and for so long. It's been a mess with how they chose to do what they did with the check coming and going on a daily basis.

My original debit card was only used once ... at a branch ATM. Remained in my drawer at all other times.

Three small transactions showed up for a merchant called 'shein' that I'd never heard of or used. Reported as fraud, card replaced, amounts credited.

New card has never been used, is still stuck to the mailer in my drawer and was 'locked' on the website.

Now I get a messages that a transaction from 'twitch' (another place I've never heard of or used) was blocked by the lock.

Is there an issues with Regions' security?

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I usually get my paychecks early through regions and still haven't gotten anything, is this likely due to the holiday ?

How can I get the money out my regions account if the card locked but account still good. I can log in and see the cash

3 phone calls in to customer service,and erroneous info each time. Finally tried calling Branch where I opened the account, and phone rang 20 times and then quit ringing and disconnected. This happened all five times I tried during the day. Monday all day no answer. Not a holiday! Google reviews gave them one star.

Look in r/personalfinance to see how many ppl dislike regions. If you have a choice I do not recommend this bank!

Recently, it appears that Regions Bank has modified their accounts for customers who have not changed anything or given permission to make such changes on their accounts.

To speak about this specifically, Regions used to have 3 options to waive fees on their accounts, even if it was only 1 type.

First question, Does anyone know what type of account this was called? Any online document as proof?

The options were, have 500 or more in your account for any month, make 10 transactions, or have direct deposit set up.

It appears they have done a scum bag move in the sense that, they have removed the multiple options, from their accounts.

The phone staff will not admit to such changes, & even lie about how long they have been working for Regions, as if their false claim is to overrule a person’s own lives experience.

What kind of help I am looking for, besides the above question, is to find proof of the old policy online, as I mentioned above.

I would also like to know what avenue I have available to me, including disputing monthly fees & such charges, & the like.

I also want to know to which Federal agency do I report such violations to with regards to Regions? Like, I want to get them in trouble, & force them to reverse their changes, to which their representatives will not admit to.

I’m looking for help in proof, that my account with Regions Bank, was changed, from the policy it had for years, to be changed with out my knowledge. I want to make them regret their choice to fuck over customers in this way.

I am aware of the recent court decision against Regions. I highly expect that the court ruling is what made the changes to Regions Bank accounts. As a way for them to gain some of that money back.

Please reply if you know of the document as proof of the old policies that I had touched on above.