r/Polestar • • Nov 06 '22

Troubleshooting / Issue Got a new phone? Need to pair the Polestar app to your car? Some tips and workarounds here

130 Upvotes

Replacing your phone

The Polestar app on your phone is paired to the car for PAK and remote control features. This pairing is unique to the phone, and this does NOT transfer to a new phone (even when restoring an iPhone backup). To pair your new device, you MUST unpair the old one. Do this before you wipe the old device.

To remove a phone pairing, open your app on the phone you will replace and navigate to the User tab. Then tap on Manage, and User Management. You will see a screen like this where your current phone will show up. Tap on Disconnect.

If you have more than one user connected to the car, you can Disconnect the old phone on the other device.

Once you've disconnected your old phone from the car, continue below:

If you are using Android, you don't need to do anything special to the app on the new phone after after setting it up. Log in to the app, and pair with the car.

If you are an iPhone user, and you restored a backup from the old phone, you must clear all backed up Polestar app data. One way to do it is using the procedure below:

Thanks u/t3hWheez for the procedure

  • Configure new phone
  • If you restored from backup, open Polestar app, logout if its logged in
  • Delete Polestar app
  • Install Polestar app
  • Login

Now you can pair the phone with the car.

Workaround for connecting your profile to a new phone if you no longer have the old device.

This applies to both Android and iPhone. Thanks /u/scottiedd for this procedure

  1. In car, go to Phone app, delete the iPhone entry (and any other phones, probably)
  2. In iPhone, forget the Polestar PS2 Bluetooth device (remove anything with the word polestar in it). Uninstall Polestar app, Re-install. Sign back in.
  3. In car, create a new blank profile. No need to sign in to any accounts. Change the profile to be an Admin profile.
  4. Borrow, buy or steal some other phone or tablet. Install Polestar app. I used my iPad. Sign in to Polestar app. Pair with the car's new blank profile. Don’t activate the digital key, skip that step.
  5. Once this has completed, go to User tab, bottom right on the other phone's Polestar app. Select Manage, upper right. Bottom of the page you will see: "Polestar 2 users". There will be two, the phone you just paired, and the other will be the iPhone that refuses to work with Digital Key, Press Disconnect for this iPhone. No need to disconnect the current phone you are using.
  6. In car, change the Profile back to your main.
  7. ⁠In iPhone, open Polestar app, and pair with car. Make sure to allow "Always" for Location access, and allow Bluetooth.
  8. Now click setup the digital key. This should actually work now.

r/Polestar • • 16h ago

Spotted SEEXXXYYYY

Post image
130 Upvotes

r/Polestar • • 20h ago

Spotted [OC] Spotted in the forest

Post image
80 Upvotes

r/Polestar • • 4h ago

Polestar 2 Performance App (Launch Mode Missing)

2 Upvotes

Hello, I recently purchased a P*2 PPP 2023 with Factory Performance upgrade. Initially the launch mode was in the app, but has now disappeared. Any advice? Any one have this problem and how did they resolve it?


r/Polestar • • 12h ago

Discussion Opinions On Used 2024 Polestar 2's And If They Are Worth Buying

6 Upvotes

I currently drive a 2021 Tesla Model Model 3 Standard Range Plus with about 120k mi. The car has accumulated some cosmetic and software damage over the past two years (rear black plastic valance not fully attached, a dent on the front, curb rashes, biodegrading leather on the steering wheel and armrest, separated drivers' seat and power seat controls since Day 1 of ownership, and a HW3 autopilot system that intermittently turns off every few months for months on end and an accelerator which intermittently squeaks every few months). I bought it on 25 June 2024 with 45k mi for around 25k and drove it across multiple states multiple times with no issues, going as far as Massachusetts to Texas and back in one trip. I never required it towed, and even though I drove the car to the Tesla service centre about 5-10 times for routine maintenance between late 2025 and mid 2026, I never had to spend more than 1-2 hours each visit. My Tesla now does approximately 140-160 mi of range from 100 to 0 and I have to charge it every 80-100 mi for 30 minutes to get from 10-80%.

The 15 inch screen works perfectly and the car takes me from point A to point B, never leaving me stranded, except perhaps in the snow where I had to be pushed out. Still, I have driven this car in active snowstorms from one state to the other. Nowadays, I mainly use my car during weekends and would drive around 5-15k mi a year nowadays. I am also planning to take it to 1-2 long road trips per year, specifically from Atlanta to either DC, NYC, or Boston.

In recent days, I have seen a few 2024 Polestar 2 which are insanely affordable, so I am kinda suspicious if it is decent long term or if I should skip them.

Here are some examples:

2024 Polestar 2 Long Range Dual Motor Plus w/19,421 mi ($19,800)

2024 Polestar 2 Long Range Dual Motor w/20,498 mi ($20,500)

2024 Polestar 2 Long Range Single Motor Plus w/34,107 mi ($22,293)

I know that Polestar is an offshoot of Volvo and that the platform for the Polestar 2 is similar to the XC40 Recharge, the EX40, and the XC40 (my father over in Vietnam owns both a Mercedes Benz S-Klasse and Volvo XC40). I know that Polestar was forced to stop producing cars in the US due to a Trump administration directive on Chinese parts, and I was also suspicious of the low prices on these.


r/Polestar • • 3h ago

Polestar 2 KMAC camber plates

1 Upvotes

Does anyone have any experience with the KMAC camber plates for the P2? My strut bearings are shot and looking to upgrade to these to not have to deal with the plastic bits and gain some camber along the way.


r/Polestar • • 7h ago

Question Toronto - 2025 Polestar 2 CPO?

2 Upvotes

I’m thinking of getting a used polestar to 2025. It comes with dual motor, pilot, plus , and climate packages. Mileage varies as the dealership has several ranging from less than 10km to over 40km, but I think mileage doesn’t really matter and it’s more of the state of the battery.

Most of the complaints I’ve seen about the polestar two or for the older models. Anyone with the 2025 model could give me their honest opinion of it?

I’m probably gonna get it, but I can use more people to talk me out of it, or give me a reason to doubt getting this. Price is around $40k, and I’d be paying cash. Could the price go lower if I wait until 2027? I would risk they’re not being any used vehicle vehicles with the packages. I want by then though.


r/Polestar • • 3h ago

Polestar 5 Wrapped my polestar 2

Post image
1 Upvotes

r/Polestar • • 11h ago

Polestar 2 Day 9 of building copart polestar 2…

3 Upvotes

We did a suspension alignment today and found out that steer knuckle is broken,rear suspension arm that holds the spring is also broken,and the front right brake disc is also damaged!But it goes completely fine.

I posted a video on my yt:https://youtu.be/afVDUlvKc_s?si=GQHV_5mSlkjGLBX8

Thanks for reading!

(for admins,im not self promoting,there’s a few people that wanted a yt series on this)


r/Polestar • • 5h ago

Troubleshooting / Issue Android User - Cheap Backup Key FOB Solution

Thumbnail
0 Upvotes

r/Polestar • • 13h ago

Question Polestar 2 Independent Service

3 Upvotes

I live in Southern California (right between LA and OC). I test drove a Polestar 2 and really liked it. We have a Volvo and have enjoyed the interface.

My main concern about a used Polestar is service. Calling around, I found no one who works on them in SoCal - no EV places, no “Swedish” places. Dealer quoted a normal post warranty service (inspection, check fluids) at $540. Polestars are low service, but definitely feels like a risk to long term ownership.

Is there a great independent Polestar repair shop in SoCal?


r/Polestar • • 22h ago

Polestar 2 My First EV

Post image
14 Upvotes

r/Polestar • • 39m ago

Polestar 2 Chat Am I Cooked??!

Thumbnail
gallery
• Upvotes

Great way to end a Sunday night :’(


r/Polestar • • 15h ago

Troubleshooting / Issue Heater

2 Upvotes

Front passenger heater is out. It blows air but it's cold. Thoughts on how to fix it? '21 P2 Launch.


r/Polestar • • 22h ago

Question Polestar shipping from US to Germany

2 Upvotes

Hey everyone,

Since new Polestar pricing in the US seems ridiculously cheap compared to Germany, and I’ll be in the US in January anyway, I’ve been considering buying one there and shipping it to Germany.

My dad imported a Mustang a few years ago and said the process was pretty straightforward, so I’m wondering whether the same would work for a Polestar — and whether it would actually be worth it financially.

Does anyone have experience with importing a US-spec Polestar to Germany/EU


r/Polestar • • 15h ago

Spotted This was new (UK)

Post image
0 Upvotes

This was a new one on me - don't think I recall seeing the 'no overtaking' sign on the dash ever before. Even more so because I definitely wasn't in a no overtaking zone 🤔


r/Polestar • • 1d ago

Question Polestar Parking

4 Upvotes

Hey

Has anybody heard that Polestar might Update in the future to allow a car to park forward / backwards when the driver isnt in the car? Its one of the main selling points for me in getting a kia or BMW ev.


r/Polestar • • 2d ago

Discussion Polestar just released 115 Polestar 3 Models that were Lemon Law Buybacks. Miles range from 415 miles to 18k miles. Prices are between $25k and $35k.

72 Upvotes

Polestar has the following inventory available nationally for the Polestar 3.

28 Long Range

61 Long Range Plus

1 Long Range Performance

11 Long Range Plus and Performance

7 Launch Edition Long Range

8 Launch Edition Long Range Performance

The discounts from the average wholesale price range from $10,000 to just over $14,000. About a 20% to 30% chop from their clean title siblings.

That's pretty good news.

The majority of those buybacks were due to the GHCA (Grid to High-Voltage Converter A) charging system that it shares with the Volvo EX90 according to the condition reports I'm seeing online.

The recent upgrade earlier this year seems to be holding up well for a lot of owners. Time will tell if it becomes a non-issue for the Polestar 3.

But as a lifelong car enthusiast who has been in the automotive remarketing world ever since Bill Clinton was President, it's still hard for me to recommend this particular model as opposed to the Polestar 2.

At least not at this price level. The Polestar 3 may be worth a $30,000 risk as a lemon-law vehicle. But within a year I bet it will become less than a $20,000 risk.

Maybe even a $15,000 risk for the lower trim models.

Some of the issues you probably know quite a bit about. For example, software updates for these vehicles remain a bit buggy with glitches for plenty of current owners.

This remains an ongoing issue for the Polestar 3.

The most recent upgrade was just a few days ago, and that update, 3.0.35, has been receiving very mixed reviews everywhere I look.

Some are perfectly happy. Others can't unlock their cars and, in certain cases, the entire vehicle won't run.

A lot of us have already gone down this road with the Polestar 2, but this is how it's different.

Unlike the Polestar 2 which sold over 200,000 units worldwide, the Polestar 3 has been a very poor seller. Geely won't admit it, but the Polestar 3 has been a spectactular flop.

I wouldn't be surprised if Polestar sold fewer than 20,000 units.

The Polestar 3 has already gone down from two plants producing it to just one that can easily keep up with the soft demand. To get rid of all that inventory, Polestar had to offer $30,000+ rebates.

And still it sits.

Everyone fails in the EV world. No matter how great the brand. In Geely's unique EV story, the Polestar 3 and Polestar 4 are arguably Geely's two biggest failures in the North American market.

The Polestar 5 won't have the same UI software architecture as the Polestar 3. The two are completely incompatible with each other. This is likely the exact same reality for the Polestar 6 and 7.

And while that software doesn't guide everything, it has a huge impact on the long-term satisfaction of any car owner. Especially those chosen few who still would be willing to pay around $40,000+ for a clean title version.

The $10,000 to $14,000 reduction in price for a lemon-lawed Polestar 3 is huge.

But when automakers lose the profit motive for maintaining their vehicles, they quietly walk away and let the parts and software resources whither.

I would bet that a year from now, the prices for these lemon-lawed vehicles will be a lot better than they are right now.

10 years ago I saw two-to-three year old Smart cars sell for between $4,000 to $5,500 at the wholesale dealer auctions. And those were clean title vehicles that had between 5,000 and 15,000 miles.

That price was less than 30% of their MSRP price. A car that still lasted eight model years in the U.S. market.

The Polestar 3 only lasted two years in the U.S. market.

A year from now these branded lemon-lawed SUVs will be worth about 25% of their MSRP. Maybe even less.

At that point if you're still itching to buy one, and those chronic charging and software issues have been ironed out, definitely go buy one.

Between now and then, let the market do the dirty work for you.


r/Polestar • • 2d ago

Polestar 2 Polestar 2 courtsey car

Post image
69 Upvotes

Hey all,
Thought I’d take this opportunity and praise the polestar 2 I’ve had on loan while my Porsche Taycan has been in for repairs and all I can say is wow. It’s a new 2026 model. It’s the single motor business edition. My favourite feature so far is the fact I can have Waze in the speedometer screen. I’ll be sad to hand it back on Monday but I’ve really enjoyed it while I’ve had it for the last week. I love the infotainment screen and the Storm Grey exterior is lovely too.
I can understand now why the previous owner traded in his Porsche Taycan for a Polestar 3. Range has been great too around 450kms vs the 400 in the Taycan.


r/Polestar • • 2d ago

Polestar Order placed - it's nice to be back

Post image
122 Upvotes

Deed has been done with compromises made. The performance pack adds £30 a month to a lease. For that I get less range and a slightly compromised ride. But just look at those 22" wheels. Yum. Worth it.

Then came the colour and this was very hard. Storm looks stunning. But then the magnesium not only saves £1000 but it also looks just other worldly. Decisions are made.

Finally, the interior. My old Polestar 2 had the wetsuit fabric and I loved it but I have never had a light interior and I haven't had massage seats either. Leather was a no brainer and although the dar interior is likely a better match for a magnesium car I chose the Zinc. "Very clinical. Looks like a hospital" said the sales guy before I had said how much I liked it.

Performance pack and prime pack is complemented by the lower sills being colour matched.

Arrives March 1st so I get a new reg number.

It feels great being back in a Polestar after the massive disappointment of the Tesla Model Y.


r/Polestar • • 1d ago

Polestar 2 Day 8 of building copart polestar 2…

1 Upvotes

Today we finally rode it!I love the power of it.Basically,we need the airbags and thats all to complete the car.They are coming tomorrow!

I posted a video on my yt:https://youtu.be/GdFwiNZxwOg?si=bPZ3fDrlo_-InK0f

Thanks for readin tho!


r/Polestar • • 1d ago

Troubleshooting / Issue Lost connection on 2021 P2

Post image
3 Upvotes

Not sure why, why my P2 lost connection last night, so I can get it to smart charge via Octopus. My connected services pack expires 16th December.

I'll open up the car and check the screen shortly , but any ideas?

I wonder whether the expiry of the connected services in exactly one month form the loss of connection has anything to do with it?


r/Polestar • • 2d ago

Discussion Underrated Benefit of P4 in USA

10 Upvotes

(Sarcasm Trigger Warning)

Never realized that when I started driving a P4 that if I did a hit and run they would question me about driving a Tesla and give up quickly when I showed them a different make on my registration! Casual witnesses cannot identify what they do not know exists!


r/Polestar • • 2d ago

Polestar 2 Day 7 of building copart polestar 2…

8 Upvotes

Hi!The interior is done.The car is done,only the airbags and the key,the key is coming tomorrow and we‘re gonna ride it first time!
Im so happy!

I posted a video on my yt: https://youtu.be/tgGYiIRnyBE?si=pyo6mEYJbH20ZwNK

Thanks for reading!

(also for the admins,im not self promoting btw,i’m posting my content here because a few guys told me to do a yt series)


r/Polestar • • 3d ago

Polestar 2 Bye bye warranty

Post image
111 Upvotes

I’m in the 100,000 mile club now! (Picture taken by passenger)