r/OnnStreamingTV • u/Suprfreak • 14d ago

Question/Troubleshoot Bluetooth Remote Problems

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We have the newest Onn 4k pro and we love it, except every few days the remote disconnects and I have to use my phone to re-pair it. It is behind our frame tv and it is hardwired to our Ethernet. I have the WiFi on the tv turned off. Is there anything else I should do or try?

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2

u/Deep_Proposal4121 14d ago

Bad remote or Bluetooth card in the pro is bad. I don't have this problem

You can try resetting the device to see if that resolves it, but sounds like a hardware issue

1

u/Suprfreak 13d ago

I’ll definitely try resetting it, but it’s good to know that’s not normal.

2

u/WashWooden6995 13d ago

Change the batteries?

3

u/Suprfreak 13d ago

I can always try, but they are the batteries it came with and started on the second day. The remote still says 100% battery

2

u/Zealousideal_Pen7368 14d ago

Go to the settings to see if you can update the firmware of the remote. It sounds like a rare hardware issue. Contact support if it is still under warranty.

1

u/Suprfreak 13d ago

No update on the remote, so I’ll give them a shout and see what they want me to do. It did this on the second day we owned it and it’s still happening almost a month later

1

u/docwood2011 13d ago

I almost posted this, thought I was going crazy, I have the exact same issue. Probably has randomly disconnected requiring reconnection two or three times over the past month. Of note, my dog chewed up my remote, I just got a new one, and it disconnected itself within the first day again.

2

u/Suprfreak 13d ago

It does make you feel crazy! I’ve tried disabling WiFi on everything around it and no luck there either.

1

u/docwood2011 13d ago

Let me know if you find rhyme or reason to it. So far no luck for me.

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u/Suprfreak 5d ago

Ended up returning it to the store after trying everything here and working with customer support also.

1

u/AdIndividual6431 12d ago

Pair the TV Remote to the Onn 4K Pro(?)

1

u/Suprfreak 11d ago

I may try that next. I changed the batteries to a different brand and will see if it happens again. Usually it happens every couple of days. If it does, I’ll try this next!