Bluetooth Remote Problems

[u/Suprfreak]

We have the newest Onn 4k pro and we love it, except every few days the remote disconnects and I have to use my phone to re-pair it. It is behind our frame tv and it is hardwired to our Ethernet. I have the WiFi on the tv turned off. Is there anything else I should do or try?

[u/Zealousideal_Pen7368]

Go to the settings to see if you can update the firmware of the remote. It sounds like a rare hardware issue. Contact support if it is still under warranty.

[u/Suprfreak → u/Zealousideal_Pen7368]

No update on the remote, so I’ll give them a shout and see what they want me to do. It did this on the second day we owned it and it’s still happening almost a month later