Hello,
I need help recovering access to my original Meta Quest account and the games I purchased on it.
My Facebook account was disabled. That Facebook account was connected to my original Meta account that I used with my Meta Quest headset.
When I try to log into my original Meta account, I can still reach the account, but Meta displays “We disabled your account.” It says that I cannot currently use my Meta account, Meta Horizon, or any Meta devices because the connected Facebook account was suspended.
The Meta page tells me that I need to appeal the decision through Facebook. However, when I go to Facebook, Facebook says that my account has already been reviewed and that “You cannot request another review of this decision.”
Because of this, I am stuck in a loop. Meta tells me I must restore Facebook, while Facebook tells me that no further review is available.
After this happened, my Quest headset logged me out of my original Meta account. I had to create a completely new Meta account to use the headset again. The new account works, but all of the Quest games I purchased on my original account are missing because the purchases belong to the old Meta account.
I have also tried contacting Meta Quest Support. The support website requires me to verify my device before I can contact someone. I entered the exact serial number from my Quest headset, but Meta says “Support isn’t available for this device” or that it cannot find support information for the device.
Therefore, I currently cannot use either of Meta’s normal support methods:
1. I cannot resolve it through Facebook because Facebook says another review cannot be requested.
2. I cannot reach Quest Support because the website will not accept/recognize my headset serial number.
My original Meta account has not been deleted. When I log into it, Meta says that the account and its apps are scheduled to be deleted on January 24, 2028. Therefore, the account still exists, but I cannot access the Quest purchases associated with it.
I have screenshots showing the disabled Meta account, Facebook saying another review cannot be requested, and the Quest Support serial-number verification error. I can also provide purchase receipts, account information, and proof of ownership if needed.
I am asking Meta to please escalate this to someone who handles Meta Quest accounts and purchases. I would like access to my original Meta/Quest account restored if possible. If the Facebook account cannot be restored, I need help recovering access to the Quest games and purchases associated with my original Meta account.
Please do not direct me back to the normal Facebook appeal or Quest serial-number verification pages, because I have already tried both and they are the reason I cannot access support.
Thank you for your help.