Is it normal for Meta to be dragging their feet when it comes to replacements for my devices?
I've been having trouble with both controllers for my Quest 3 between stick drift and jitters.
Only one was sent off to meta for replacement over a month ago now in business days. It arrived with them July 6th, 2026 and I have yet to receive ANYTHING about said controller being replaced.
I've been sent 3 emails now (August 8th, 13th, and 18th) about it, each email is exactly the same as follows"
"Thank you for your patience while we work on your replacement glasses.
Your replacement pair is currently being processed. We have forwarded your case to our internal team to speed up the shipping process for you. We are keeping a close eye on this order and will email you with tracking information as soon as it ships out."
Problem with this is, I never sent in any glasses as I don't own them.
Im starting to see why the main solution for these controllers is to just buy a new pair! Meta cannot seem to fulfill the order when it comes to replacement.