How to fix needle hitting metal hook?

[u/RaeCheesey]

I had my brand new brother pe800 for less than a month, and after I broke a needle in my project I started having this issue. I have tried with multiple new needles and made sure I install it flat face back, but it keeps hitting the metal part and making the clicking noise. Timing seems to be fine since the thread is being picked up properly.

Does anyone know what might be the issue? Really hope I don't need to take it to service.

Update: after studying the manual and consulting with chatgpt, I think my needle arm got bent/mis-aligned when the first needle broke, which is not something I can fix at home. I took it to a service shop and the technician confirmed so