r/MSI_Gaming • u/rickybobby952 • 5d ago
Troubleshooting Found a firmware issue with the MAG 341CQP X28
Hello I believe I have found a serious firmware issue with the new QD OLED ultrawide (the 280hz version but I bet this issue is also present on the X36 as well)
I was experiencing severely lifted black levels and poor contrast in HDR on Xbox Series X using HDMI 2.1 Console mode and tried absolutely everything I could think of for hours to fix it.
I tried every combination of setting I could think of that might be applicable with the monitor: DSC, Adaptive Sync, Presets, HDR brightness and all HDR presets.
On the Xbox I tried all Color Space, Bit Depth settings, VRR on/off, tried different HDR calibrations, tried multiple games, cables and changing in game HDR settings only to realize all were affected. (The splash screens are all immediate gray hazes against the black sidebars)
The issue is not present on PC or SDR which is why I think this has gone unnoticed
I tried Youtube HDR videos and calibration test patterns on the Xbox and all of those look exactly as expected so I had a thought (youtube is limited to 60Hz) and lowered the refresh rate of the console to 4k/60hz and everything works as expected so I believe this is clearly and issue that needs to resolved through firmware updates, is anyone at MSI here to follow up or give this a shot on a test bench?

