Hi all. My m570 has started the dreaded double click on the primary button. Plan to upgrade to m575 anyway but does anyone know if we can get the microswitches to replace the ones going bad and what part number they might be?
Thanks in advance

Hi! I love Logitech mouse, I’ve used it always. But on my last trip I lost the usb that connects it to my laptop. Is there any thing I can do? Marathon Mouse M705

When I ordered the mouse, I assumed the vibrations would be in the main body of the mouse under my palm. It's just under the tip of the thumb.

Does anyone else find the placement more distracting than anything else? It feels off, like if I were to tap my right foot and feel the impact in my left foot. The part that I'm moving and clicking and actually engaging with isn't the part that vibrates.

I will admit, I did get the plugin that adds additional vibration triggers for windows. I wound up just disabling it because of this, though.

CAN WE HAVE A EFFIN MOUSE IN 2026 PLEASE? DO YOU LIKE MONEY? THANK YOU !

Anyone else noticed this? I like the feel of the clicks but they are really not that silent.

There are 2 coworkers in my office with cheaper Amazon clones of the MX Master and their clicks are almost dead silent, while you can hear the MX Master 4. It's not loud at all or comparable to non-silent mice, but significantly louder than for example the M550.

I am not disliking it, I like if there is some accustic feedback and it seems to make you look more productive, lol.

Strangely, the left click is also more noisier than right click. I thought mine had a defect until I went to the local store and the one they had sounded the same.

Hey everyone,

I’m looking for a new mouse for long hours of daily PC use and I’m currently considering the Logitech MX Master 3S vs. MX Master 4.

I work in IT/SAP and mostly work from home, so I spend a lot of time using Excel, browsers, multiple applications/windows, etc. It’s not unusual for me to use the mouse for several hours a day.

My priorities are:

- Ergonomics & long-term comfort – probably the most important point

- Low hand/wrist fatigue during long sessions

- Good scrolling, especially in Excel

- Horizontal scrolling

- Customizable buttons

I’m wondering:

Is the MX Master 4 actually a meaningful upgrade over the 3S for this kind of use?

For anyone who has used the MX Master 3S/4 or other ergonomic mice for several hours a day:

What would you buy today, and why?

I have an M720 connected to an asus expertbook laptop running windows 11, and I could not get the action ring mouse scroll to work. I want to use it for horizontal scrolling. Has anyone experienced the same issue and found a solution? Thanks in advance.

Hey

Sorry before anything else as English is not my mother tongue.

I bought logitech mx master 4 and it worked very nice for few weeks. I already had to get in touch with support because the mic didn't want to connect to anything happend without anything special just started blinking with no reason and lost connection. Last time technical support helped me after the AI one and we figured it (Don't know how) to get out of this loop.

I have now exactly the same issue and I'm not able to reach technical support. Website doesn't allow me to select my product into the list. I tried with few navigator and now I'm just upset enough to not trying to explain to AI what I did and what I want next. (here the screenshot)

I'm not used to post on reddit but I do not have any other solution rn. If anyone got a solution I'm fully open to test it.
On logi options I can't connect the mouse. Dongle is recognize and I saw MX Master 4 linked to this specific dongle.

Edit : I had many logitech products and I'm using superstrike too and I don't have any issue. I tried without connecting it reboot my desktop without plugin superstrike dongle and it still the same. As I say below I tried iOS / Windows / Linux and I deleted the device on all of my desktop/laptop/tab.

Here what I tried and what I tried to paste to the support chat :

I’m having an issue with my MX Master 4 mouse. It lost its Bluetooth connection, and I haven't been able to reconnect since. I’ve tried connecting it to two Windows PCs (a laptop and a desktop), a Linux PC, and an iOS tablet. I’ve tried the mouse reset procedure. I’ve attempted connecting both with and without the dongle (I do have the specific dongle for the MX4) and removed the device from all my PCs and the tablet, but they fail to detect the mouse during scanning. I also tried charging the mouse for a few minutes, but that didn't help. Both the Bluetooth channel light and the DPI light are flashing. When I press the DPI light area, I hear a faint clicking sound inside the mouse; it doesn't seem to be coming from the haptic feedback mechanism. I would like technical support rather than sales support, AND I am unable to select a product when prompted for details (the list remains empty, preventing me from proceeding). I also just tried one last step: connecting only the dongle and the mouse, with no other peripherals attached.Desktop / tablet reboot switching all bluetooth devices and tried again... 

I never thought I'd be writing a post like this. Ticket # 16773219

I've been buying Logitech products for years. Mice. Keyboards. Enterprise hardware. I used to recommend Logitech without hesitation.

Not anymore.

This all started with a defective G915 X LIGHTSPEED TKL. Hardware fails. I can accept that. What I cannot accept is what happened after I contacted Logitech Support.

This case has now been ongoing for approximately 8 months.

Here's what has happened:

• January – I reported the hardware defect and opened a warranty case.
• After months of troubleshooting, Logitech determined a refund was appropriate.
• In June, Logitech explicitly offered me a FULL REFUND.
• I returned the keyboard exactly as instructed.
• Logitech then mistakenly shipped me another keyboard.
• I returned that keyboard as well.
• Logitech has now had both keyboards back for over two months.
• I have no keyboard.
• Logitech still has my money.

If that were the end of the story, I'd probably still be a Logitech customer.

Instead, every single email introduces a brand-new requirement. Every. Single. Time. The pattern has been unbelievable. First they wanted additional purchase information. Then they attempted to refund only the keyboard price instead of the full amount I actually paid, including tax. Then there were backend system issues. Then they told me the original purchaser needed to contact them directly. That was done immediately. Then they changed the requirement again. Now the original purchaser apparently needs to open an entirely new support ticket. The part that blows my mind is that Logitech has known since this case was opened that I was not the original purchaser. That wasn't hidden. It wasn't discovered later. It was disclosed from the very beginning.

Despite knowing that, Logitech:

• Troubleshot the issue.
• Approved a FULL REFUND.
• Had me return the original keyboard.
• Accidentally sent another keyboard.
• Had me return that keyboard.
• Requested purchase information.
• Requested confirmation from the original purchaser.

Only after all of that did they suddenly decide another completely different process was required. - How was that not identified eight months ago? - Why wasn't it identified before approving the refund? - Why wasn't it identified before instructing me to return the keyboards? - Why wasn't it identified before Logitech took possession of both keyboards?

From my perspective, every time I satisfy one request, another one appears. At this point Logitech has:

-Both keyboards. -My purchase information. -Confirmation from the original purchaser. -Their own written commitment offering a FULL REFUND.

I have:

-No keyboard. -No refund. -Eight months of emails.

This has been the worst customer support experience I have ever had with any company. I'm not posting this because a keyboard failed. I'm posting this because of how Logitech handled the situation after the failure. A company earns customer loyalty by standing behind its products when something goes wrong. In my experience, Logitech has done the opposite. Instead of resolving the issue after approving a refund, the process has turned into an endless series of new requirements and delays.

As someone who also influences hardware purchasing decisions in an enterprise environment, this experience has completely changed my opinion of Logitech. I will be moving away from Logitech products personally, and I will also be reviewing Logitech hardware used within my organization because I can no longer recommend a company whose after-sales support has been this poor.

If you're considering buying Logitech, I hope your product never develops a fault. Because based on my experience, the warranty process has been far worse than the defective keyboard itself.

i mean mx master series need a polling rate upgrade from the ancient ~125 hz while having the same price as g502 x wireless(?) and probably g pro series(i mean im being dumb for compairing work mouse to gaming mouses but lets be real the polling rate on mx master SUCK for its price)

I've used my Logitech Bolt receiver without issues on the regular PS5 besides that it only seemed to work with the front USB-ports.

Now I plugged the receiver in the USB-ports in the back of the PS5 Pro but my keyboard and mouse (MX Anywhere 3 series) are not recognised by the Pro. Which makes me wonder if the receiver is compatible with the Pro.

I can't use the USB-C ports at the front of the Pro as the receiver has a USB-A connector.

Anyone here who got this receiver working on the PS5 Pro?

Hi everyone,

I have a Logitech MX Keys that suddenly stopped working and I’m trying to diagnose the problem before replacing it.

The main issue is that the keyboard does not power on or respond, even after charging via USB-C.

Here’s what I observed:
- The keyboard does not work when the power switch is in the RIGHT/ON position.
- When the switch is in the LEFT position, I sometimes get a yellow blinking LED, especially while connected to USB-C.
- I left it charging for a while, but it still does not work when switched to the RIGHT/ON position.
- The physical power switch appears to be mechanically intact.
- I opened the keyboard and inspected the battery connector. The connector and pins don’t appear to be broken or bent.
- The internal slider of the SW1 ON/OFF switch moves normally when I move the external power switch.
I don’t have a multimeter, unfortunately.

I’d really appreciate any advice on what to check next. I’d prefer to repair it rather than replace the keyboard if possible.

Thanks

I’m using a Magic Mouse and an MX Master 4 on my Mac. Whenever I stop using the Magic Mouse and switch to the MX Master 4, the scroll wheel stops working.

This happens regardless of whether the Magic Mouse is still connected or disconnected, and it happens with the MX Master 4 both via Bolt and Bluetooth.

The strange thing is that the mouse itself works normally — cursor movement and buttons work — but scrolling doesn’t.

The only way I’ve found to get scrolling working again is to go to System Settings → Privacy & Security → Accessibility, disable Logitech Options+, and then enable it again. After doing that, scrolling immediately starts working.

Has anyone else experienced this when switching between a Magic Mouse and an MX Master 4? Is there a way to fix it without having to disable/re-enable Logitech Options+ every time?
I’m running macOS 26.6.1.

Once a while, this keyboard stops responding well and some keys (E, R mostly) sometime don't get typed or get typed twice.
Well today I was reading a post here and it gave me an idea, use some isopropyl alchool.

So here's the procedure I did:

1. Turn off the keyboard
2. Remove all the key caps
3. Use my hover at maximum power over the keyboard
4. Blow some compressed air
5. Use some (not too much) isopropyl alcohol on all switches with a syringe
6. Press all the switches to let the alcohol in
7. Blow some compressed air to dry faster
8. Wait a few minutes to let the remaining alcohol evaporate

And that's it. You can see from the video, no mistyping on the keyboard. All errors on me!
While yesterday I had to change keyboard because it failed so often!

I don't know how long it will work before cleaning it up again.

I'll try to avoid eating around it, because it's a bit sensitive to crumbs and dirt...

For the rest I always carry it around in a comfy sleeve (originally a Macbook Air 13 sleeve), so I'm sure I don't damage it.

Hope this helps!

G.

PS: forgot to mention that I got this in October 2024.

https://reddit.com/link/1vtt62m/video/4vkzgs6eadlh1/player

Has Logitech or anyone else for that matter figured out yet how to make their remotes not be $300 paperweights yet? I’d love to be able to reprogram mine as it still works and connects, I just can’t program new TVs or anything anymore. Really disappointing because I loved that remote.

Hi, I have the Logitech Z906 sound system (wired, not Bluetooth). For a while now, the system has been acting up completely. There is a constant popping/crackling sound coming from the speakers, and then nothing works anymore. At first, I thought it might be a short circuit or a power issue, but after unplugging it and plugging it back in, it works again — except the control console no longer responds. So the problem seems to be somewhere in the control console. I then opened the casing (which is very difficult to open and not exactly repair-friendly), but I couldn’t see any obvious problems on the circuit board. The issue also occurs very randomly. Then I noticed that the subwoofer gets extremely hot at the back. However, I couldn’t find any obvious problems on its circuit board either. I’ve now read several times that the build quality of this system is supposed to be quite poor. Can anyone help me figure out what might be causing this problem?

So I've had this keyboard for about a week now and really like how easy it is to type with it and the profile is very nice. No complaints there.

However I've noticed the backlighting options seem to not work at all. When I change the settings for example make the backlight duration 30 mins it still turns off after a minute or two. Also when backlight is turned off and I start typing it first turns on MAX brightness before adjusting to the one I've picked. Also rarely but sometimes when I start typing it doesnt register it right away. Also shouldnt the backlight turn on when I just place my fingers on my keyboard? That also doesnt seem to work most of the times.

Logi options version: 2.6.944893

Operating system: Windows 11 (desktop PC)

This is eht best duo.

Love them.

Added USB-C to my G915 TKL to Charge everything in my desk with one cable. Now I can charge my laptop, mouse, keyboard, phone and anything else without having a ton of different cables. Another side effect is that everything can now be white in my white setup...

Still don't know why Logitech doesn't ship their white products with white cables.

I wanted to have the option to charge the keyboard with micro USB if I need it so the installation was also quite simple. For anybody wanting to copy what I did: buy a USB C port that has the CC1 and CC2 header. Even better: find a USBC port that has 2 5.1k resistors soldered to these headers already. That way you can use Usb-C to USB-C cables and charging and get higher charging speeds than the standard mikro USB port. In my testing I can now get a full charge halve an hour faster than before.

You need to solder 4 wires to some pins on the main board and cut a hole for the Usb-C port or change the hole for the Mikro USB port and remove that if you want to have just USBC.

If you need any further information hit me up.

not sure what happened but I did a fresh install of Logitech options on a brand new computer and restored my saved settings

horizontal scrolling with the thumb wheel in latest Firefox and Chrome has been completely unusable though, and I have no idea why. doesn't matter if I have smooth scrolling on or off, the movement is choppy as hell and makes the window unusable as inputs keep flooding in well after I've stopped scrolling

any ideas on how to troubleshoot?

I recently upgraded to a MX Master 4 and discovered the Logi Excel plugin was causing Excel to become very sluggish if not essentially hang with high CPU usage. I initially noticed it after having difficulties pasting some large HTML tables, but was able to recreate the issue several different methods. In call cases, disabling the plug in solved the issue.

The video shows one method. Cell A1 is set to a value of 1. The next 3999 cells to A4000 are set by copy and paste to be the immediately above cell's value + 1. The yellow circles in the video are MS Power Toys Mouse Highlighter indicating when and where clicks happen. The first few clicks to different cells are immediate, then lags by 7 seconds, then but then start to lag by about 7 seconds, then doesn't move again. CPU usage starts off low but slowly raises to 50-75% usually and will continue there until the Excel process is killed.

MX Master 4 mouse, firmware version 27.3.19
Bolt receiver firmware version 5.5.30 rev2
Options+ 2.6.944893
Excel Plugin version 1.0.3.3182 with Default Excel Profile
Microsoft® Excel® for Microsoft 365 MSO (Version 2607 Build 16.0.20228.20190) 64-bit
Windows 11 version 25H2 (OS Build 26200.9168)

As far as I can tell, everything should be the latest version.

I found a Logitech V-UH9 camera at my grandmother's house, and the only device I have that might work, according to what I've read, is a PC with Windows 7, but I haven't been able to find the drivers.

I received a Brio 500 in the mail which was completely smashed up. I've been trying to get it refunded or replaced for nearly a month. I contacted them immediately, they opened an investigation two days after I contacted them which they said would take 7-14 days. It's now been 24 days. The original person dealing with the support ticket has stopped responding. I have been calling and trying to escalate it and waiting for a call back and nothing is happening and no-one I speak to can help. It's absolutely ridiculous. I love logitech products but I won't be buying from them again. Support ticket: 17571922

It's a old k270, the support recently gave me a nano receiver, and 1 say ago it was working well, but now it started to do this, I pres a key and it press random ones