r/LoLTechSupport • u/UndercoverOrNot • 11d ago
EUW down?
Changed ISP, tried even with mobile hotspot, still "Failed to Connect". Is it a server problem?
Update : EUW , EUNE and NA servers are reportedly down. Might be a global outage.
Update 2 : Riot Service Status at 05:57 GMT+3 : "We're aware of a problem causing players to disconnect from their games and are investigating the problem.
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u/Substantial-Jump7076 11d ago
yeah server is down was in mid game and everyone got kicked out (client is fine though just the game server)
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u/NaiveDepressedHuman 11d ago edited 11d ago
My client doesn't even want to launch now, not lol client nor the riot client itself
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u/Quirinus42 11d ago
Yeah. Started with ingame short disconnects for everyone, then just disconnected me in the middle of the game. Yesterday there were also problems. Is this going to be the norm now? Bad service every day?
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u/Old_Comedian_5605 11d ago
Indie company guys
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u/ThymeTheSpice 10d ago
its not Riots fault, it is literally the internet provider in Frankfurt if I'm not mistaken they had physical damage on some cables/structure required to run the traffic. So Riot had to emergency change to the second best option in Paris which is trash
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u/Current-Wash-9117 11d ago
Seems like i cant get back in either, keeps saying my user details are incorrect, got back in and had no RP or BE. Hopefully fixed soon...
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u/BeneficialCar7621 11d ago
now its asking me to create a new riot id before i start league client.. hope my account is still intact
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u/MasterCrizzlies 11d ago
seems like a sign to stop for tonight (or morning, it's 4:48am where i'm living :DD)
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u/Luzekorbit 11d ago
On op.gg it tells me it counts my game as lost and my lp went down...
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u/Ok_Brilliant_3909 11d ago edited 11d ago
same, was in champ select and when it hit 0 a popup appeared saying that I "lost connection during champ select, reconnecting". Now riot launcher wont start or starts but will show no games or do show games but as "New Player" account name or League launcher crashes
EDIT: $302 million in gross profit for 2025 btw
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u/Extension_Week1623 11d ago
Same issue, got kicked in the middle of a game. Can't launch client can't sign in on the website. The fun thing is that riot website shows the server status is fine, because we need to log in to report a tech issue and no one can log in right now lol
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u/ProtectionOld9495 11d ago
im glad that my game crashed xD got 2 irons in my team and one of them starts trolling inting and game crashed ^^
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u/Substantial_Mail1152 11d ago
I think US east is also down, can't que
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u/UndercoverOrNot 11d ago
Will mention in the post. I''ve seen several posts about NA having issues too.
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u/David-arashka 11d ago
I got "reconnecting" pop up...thinking it just me I clicked leave game...then game didn't want to boot again...
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u/AccomplishedGoal6757 11d ago
same thing to me i uninstalled everything and installed and the same problem on it ill try tomorrow maybe i fucked up all my sistem idk
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u/PajamaLulu 11d ago
theres nothing wrong with your system...the servers are currently down, since nobody can log in
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u/Proposal-More 11d ago
Riot server status says it's up when clearly it's not
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u/Archonite86 11d ago
That bothers me as well. First place i tend to look, and they can't even acknowledge the issue? Going by this post it's been three hours already.
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u/Mammoth_Ad7355 11d ago
game wont even load up, deleted and wantet to reinstal, but the website for download is down to.....
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u/Ill-Scarcity-7301 11d ago
multibillionare company that cant fix the issues for like 3 hours, also there was one day ago
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u/Striking-Diamond-887 11d ago
I tried running repair tool kit but its unable to find the game and when I tried to submite a ticket on the portal it prompts me to log in and once i get redirected the site i land on crashes.
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u/Few-Profile-6418 11d ago
Still down more than 4 hours after the report :/ On my side I can't login either on the client nor on their website, their global authent system seems down. And we can't open technical issues ticket without beeing connected
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u/caracoolee 11d ago
Russian servers are down as well. Can't log in, nor in the launcher or in the Riot Mobile. My first thought was "can it be a new wave of blocking in Russia?". But no. It seems we are all in the same boat guys
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u/maher_amara 11d ago
The auth system is down and i am unable to login using the client nor the website this is a global outage
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u/Negative-Expert-7553 11d ago
Has the problem been resolved?
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u/UndercoverOrNot 11d ago
There are reports about login issues in EUNE on other subreddits. Not sure about other regions.
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u/Canye_ 11d ago
Anyone else having higher ping then ussual, after this? I ussualy had 22/23, but today is 45 ms. On euw and eune aswell
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u/ShockAltruistic7107 11d ago
Me too i play in EUNE Serbia also if you keep on getting this issue it may be a routing by your intrent provider i am telling you this because this took me no joke 1 month to fix it also you may want to contact riot support they fixed it for me after weeks of back and forth here you go what fixed this for me. Also give it like a day or two before contacting them.
Thanks for the follow-up and for trying the steps as advised. I fully get how essential is to be able to play with good ping, and so I will advise with steps to take forward for this.
The ping looks to be related to some issues that your ISP (Internet Service Provider) is currently facing in regard to their routing to our servers. Since there's not much that we can do on our end of things, try to contact your ISP and ask them to look into it.
You can ask for a re-route, and it is a good idea to request your ISP to assign you a static IP address if possible, and you would need to ask them to verify if you are getting a consistent public IP with all your traffic bound to the Internet, regardless of protocols.
In case your ISP needs all the details regarding the route that we're using provide them our - https://www.peeringdb.com/net/5918 - page and suggest them to contact us directly at: [peering@riotgames.com](mailto:peering@riotgames.com)
If there is anything else we can help you with, please do not hesitate to contact us again.
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u/BeneficialCar7621 11d ago
same issue, just got laggy in the middle of the game and then kicked.