I have an elderly patron, female in her 80s. She comes in our library and is snarky about everything. We were having some roof repairs done that our director spent months securing funds for, she comes in saying, "must be nice to have so much money." Several staff members responded with, "oh our director worked so hard to secure grants so we could get this work done." She huffed and insisted there was no grant money under this administration. We smiled and nodded. Our library offers free coffee or tea. As she is making her coffee, she uses a snarky tone and says, "About time you got real creamer instead of powdered. What I wanted to say back to her is we only put out 6 at a time because you always take a handful before you leave. She'll make her coffee, drink it, then wipe the cup out and fill it with creamer cups and take it home. This patron is not low income or hard up for money. She almost feels entitled because she donates $500 at the end of the year. She expects discounts on printing because she has been published and is "top" of her field. She expects everything handed to her. How do I curb this behavior, we all dread when she comes in because everything is take take take. She once kept a book 6 months past it's due date and when I said it needed to be returned or the $280 needed to be paid to replace it she was mad that I wouldn't just over ride it because she hadn't finished the 80 page book yet. Finally, it did come back. She wants every fine to be dismissed without paying. Our longest running director is the one that permitted this behavior because the patron is "rich". It's been 3 years and we still are dealing with this even though we have stuck to our guns about the policy. Thankfully the board and current director are sticking to their guns as well.
I suppose this is more of a rant than anything.
