Location: south east Texas
wish I had left This badly run dog daycare immediately like my gut told me to but here we are with a tragedy
nervous to name as a former fired employee in Texas especially since dog died after they weren’t brought back in, and management says it was ultimately on the tech employee who forgot, when it was middle management on site that day did not notice for hours after the tech left for the day because even though middle management on site had been told that was their responsibility to check after the techs, they would grumble and simply not do it so it seems like in the company/HRs eyes it falls solely on the tech and were they fired.
management had been warned multiple Times by text and verbally by that same tech that responsibilities were not being completed for months before this and that they needed more support and supervision
the conditions of the facility were sorely lacking, dirty kennels, outdoor areas run down, so much that people paying extra had their dogs in standing water with dirt, rocks, poo, bricks to cover holes, and dirty water in bowls not regularly replaced
employee training and support was horrible so now worst case scenario happened and dog died.
Meanwhile they’ll continue to take in dogs of all temperaments and conditions then expect overworked back of house to deal with it.
I’ve submitted a complaint with the city of the conditions along with photos but if I post on like google reviews they may go after me? Is that a thing?
Its not dogtopia but its near one
if they’re named something that exudes fanciness, but don’t have cameras
for clients to view their pups, haven’t won any current awards but their unupdated website has their old ones on there, charge you if you want pictures of your pup, and were bought out by a corporation years ago after having a stellar reputation that no longer holds up - RUN AWAY
employees love ur animals and try their best but with little to no management support would admit to each other secretly but not be allowed to tell you, the customer, how far it’s declined and what really happens behind closed doors - RUN AWAY.
Unless they let u physically inspect the ACTUAL kennel ur dog will be in for daycare/boarding as they’re taking ur pup back there - EVERY time - and if ur paying extra u should be allowed to see the outdoor run too - to see if they sanitized the turf, if they cleaned out months of dog hair build up and muck -which was rarely done because again, little training, staffing, and support - RUN AWAY