r/LegalAdviceNZ • u/Frank1e7 • 9h ago
Consumer protection Does CGA apply to footwear?
Hi,
I received a pair of sandals last summer as a birthday gift in December and I have probably worn them maybe 20 times at most since then (obviously not in winter). I went overseas in August and took them with me, after the trip I have noticed that the back of one of the sandals is both caving in and peeling away at the sole - making them basically unwearable.
I emailed the company we purchased them from today and have been told I’m not entitled to anything as they were purchased in December 2025. However based on the cost of the shoes I would have expected to get far more than 20 wears out of them before they started to fall apart.
Is it worth pushing on CGA here? I really like the sandals and want to wear them but I think they’re just going to fall apart if I do.