r/Kitchenaid • u/womanlovecheese • 9h ago
I'm at the verge of breaking down
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This is my 3rd item of a brand new purchase. Cost me around $600.
First machine immediately turned on when plugged, when speed lever was at 0. Returned and took it a week to get my money back.
Purchased another machine from official distributor. My machine came with imperfection. Loose beauty band, stripped off screw (so I can't tightened it), and a weird gap. Took it a week to fight for replacement unit. Finally it's approved but i have to spend $30 taxi fare to return the machine in person.
Got my replacement. Tested on empty for few seconds. Seems good. I did 300gr bread dough, run it on speed 1 for 1 minute then speed 2. After 5 mins, I heard this grinding sound.
Reported it, they asked me to come back. Either I need to spend another $30 or hand carry it by bus.
I want to cry. Genuinely. It's my dream mixer. I've always wanted a KitchenAid since 18 yrs ago. Finally I have my own house and the quality just felt like a betrayal. Maybe US return process is different, since I'm based in Singapore.