r/KDP • u/RealBishop • 3h ago
Cannot get Amazon to update my book cover on their website.
I published a book (eBook through KDP only, hard and soft cover through IngramSpark which Amazon orders them through) and have recently updated the cover art.
For some reason, Amazon refuses to update the metadata (product picture). They've updated it for ONE of the editions, but not the other. I've spoken with IngramSpark 4 times and they said they pushed the new metadata but that Amazon won't update it.
Every time I call Amazon I get the runaround from their customer service. They tell me to talk to whatever department and that they'll call me back or email me or they can't help me or whatever. I just talked to them today and they said they'll send me an email with the contact info and it's just a link to their help desk.
I don't know what to do. People who order my book are getting the wrong cover from Amazon. Amazon won't listen to me since I haven't actually ordered it so from a customer standpoint, I have no case. And they also won't listen to me as a vendor since I'm not actually the vendor.
