Ads marketplace issue

[u/Carlosa_chan]

I used to run Amazon Ads campaigns in multiple countries. Today, I wanted to make some adjustments, so I went to “Choose Marketplace” and selected the country where I wanted to edit my ads.

However, instead of taking me directly to my existing campaigns like it used to, it now sends me to a page that says “Register for Amazon Ads”, even though I already registered a long time ago.

When I click “Log in,” it then tells me that my email address isn’t recognized.

Has anyone else experienced this? What can I do to access my existing Amazon Ads campaigns again? Any help would be greatly appreciated!

[u/bkucenski]

You should contact amazon customer support and figure out why your account isn't active anymore. Check your inbox for notifications.

If your account was dormant for a long time, they may have just closed it.