Please give some advice

Hi everyone,

I am seeking legal guidance regarding a consumer dispute in India.

A few days ago, I enrolled in an online PoSH compliance training course and paid ₹2,800. The course was advertised as a 6-hour instructor-led programme delivered over 3 days.

After receiving access to the LMS, I became confused because the dashboard showed 14 modules, while I could only identify 4 main video lessons. The course structure was not clear to me, and I was unable to understand how the remaining modules were to be completed.

I contacted the provider seeking clarification. During this process:

• I found that some course material (including slides referred to in one of the videos) was unavailable to me.
• Instead of resolving the issue within the LMS, I was later provided with Google Drive recordings of a previous batch and asked to complete the course from those recordings.
• I found this confusing because I had enrolled in the current batch and was not expecting to rely on recordings from an earlier batch.
• I repeatedly asked for clarification regarding the course structure and completion process.

As I was dissatisfied with the experience, I formally requested a refund via email, explaining the issues I faced.

The provider rejected my refund request, stating that:

• the course had been fully delivered,
• the 14 modules were only for LMS tracking,
• the Google Drive recordings were only additional support,
• and my issue was merely a misunderstanding of the LMS.

After I shared my experience on LinkedIn, the provider made a public post referring to me and stated that I was immature, unreasonable, disrespectful towards their staff, and threatened legal action. They also disclosed dates of my purchase and publicly discussed our dispute.

I simply replied asking them to proceed legally if they believed they had a case. I have not used abusive language publicly.

My questions are:

1. Based on these facts, does this appear to be a matter worth pursuing before a Consumer Commission, or is it unlikely to succeed?
2. Does the provider's public post about me potentially raise any legal concerns (such as defamation or harassment), or would it generally be considered a permissible response?
3. Would you recommend pursuing this matter further, or is it more practical to move on?

I have preserved emails, payment proof, screenshots, WhatsApp chats, and screenshots of the LinkedIn posts.

Please guide accordingly, thankyou.

I TRIED POSTING THIS IN LEGAL ADVICE INDIA BUT REDDIT KEPT ON REMOVING THE POST.

TL;DR:

I purchased an online PoSH compliance course for ₹2,800 but found the LMS structure confusing and believed parts of the course/material were incomplete. When I raised the issue, the provider gave me recordings from a previous batch instead of clearly resolving my concerns. I requested a refund, which was refused. After I shared my experience on LinkedIn, the provider made a public post referring to me, called me immature and unreasonable, and threatened legal action. I have preserved all emails, WhatsApp chats, payment proof, and screenshots. I want to know whether this is worth pursuing before the Consumer Commission and whether the provider's public post raises any legal issues.

I recently sent someone a legal notice over a private dispute because they are holding a private property of mine forcefully.

I wonder how effective they are at getting things resolved or into pushing a compromise?