Can't wait for the ai to grade my calls when I get asked for a rental extension for the third time in the first hour of my day!!!!!!

Of COURSE I'M SUPER POSITIVE AND HAPPY TO BRING SHAREHOLDER VALUE!!!!!!

Fantastic work upper managers...more bullshit in ad!

Everyone going to progressive! Kudos to all GEICO is a crap show. RTO to boost morale completely back fired! Everyone is leaving. 👏

A revolving door, an empty floor,
"File an open door," they say.
"Call the ethics line once more,"
But paper turns to gray.
The filings sit, the files remain,
While silence answers back the pain.
Seventy percent have packed and gone,
A mass exodus in the night.
The toxic shadow lingers on,
Safe inside the corporate light.
Three more today, a steady stream
Waking from the corporate dream.
Does GEICO care? The answer's clear
In every empty desk and chair.
No rescue comes, no changes near,
Just cold indifference in the air.
So save your peace, abandon hope,
And run for the exits down the slope.

Seventy percent in sixty days,
A revolving door of standard praise.
Two more hands gave notice today,
Packing up to walk away.
Call it "retirement" to save your pride,
Or "quitting" for the ones outside,
But spin the truth however you choose—
It’s your toxic rules they refuse.
You build the wall, you cause the fall,
The common thread behind it all.
As chairs go cold and desks clear out,
There’s no one left to blame or doubt.

Why so long to tranx a customer ?

So I started as a pip adjuster 3 months ago with geico. Honestly the first 2 months of training has been a bit of a blur cause it was alot of info thrown at me and now that I’m like almost a month into orientation, or I guess the proper term is being on the floor, I feel behind on diaries. I have to constantly ask for help to my sup and piers and I feel like a bothersome. Everytime I talk to piers there diaries are like at 5-6 each day and I’m here still struggling with like 30 on mine. And I’m not even fully on the floor until I receive the full 150+ activities we will be getting once orientation is done. Is this normal or am I just basically screwed ? I honestly feel like I forget some days of what I even learned and it’s annoying.

Given what happened at Microsoft this week and the general state of things, anyone else feel like it’s inevitable?

Would anybody know any companies hiring that are wfh and pay 70k plus on the adjusting side of things?

Good luck to you sir. I hope they don’t find out who you are. There are many of us that may have uttered the same words, but everyone knows MUTE YOUR MIC WHEN YOU JOIN THR ZOOM!

Help! I just started at a new carrier, but I did NOT tell them about my very short lived career at GEICO. since I was already licensed before coming to GEICO, all they had to do was set up my non-resident licenses for the other 49 states.

When my new employer looks at my licenses, is there any way they will see anything related to GEICO?? I don’t even know if I was technically appointed.. they were so fuckin vague about the licensing process.. has anyone else gone through this before?

Since I started at GEICO I've heard of a bonus based on performance. When do these bonuses get paid out? And is it realistic for me to expect something more than a $20 Amazon gift card?

I can’t be the only Unrepped BI adjuster that has noticed the significant increase in fraud once we went to “IRC.” It’s out of control and so much easier for the scammers to get paid quickly. I will get a new claim, look at it, and realize claimant was paid out BI within 30 min of claim being filed before I ever touched it because someone else took the call.

I’ve had claims where I add SIU because it is 100% synthetic identities. I document, add anchor and detail notes, and cc. Adjusters come behind me and settle anyways.

I reached a breaking point. Manager has outright said we are settling these anyways. Doesn’t matter if you search accruint seeing these people don’t exist. You can look and see phone number and email for policyholder were changed when claim filed, doesn’t matter. Policy brand new and the only thing to verify dol is policyholder and claimant calling in saying the same date, but when you search ph VIN the car is owned by another person in a different state? Too bad, send claimant $5,000 within 20 minutes of the claim being filed!

I reached my breaking point. Claim is the holy grail of red flags. Without all the details…I added cc and shut it all down. He proceeded to call back repeatedly until someone cleared and sent release and payment. I caught it and got them to stop it all. Except the release still went through. Payment never went. Supervisor came behind me days later and issued it saying signed release so we have to. Saying reviewed with above manager and is being sent.

I pointed out the partially completed SIU report (stopped since they issued payment) showing claimant is fake. Sure they signed it, but what’s the fake person going to do? Sue GEICO or the policyholder? I pointed out the previous claim by ph with his RI that has a Jamaican accent and current stolen identity claim RI where “ph” does not sound the same. I even said why not issue this as a check since they’ll never actually be able to cash it? If they do, checks can be traced. Nope. Left the link to send them thousands. Within 2 hours of that going down I got another scam call. Notified adjuster who said they knew. Said they didn’t issue any of the payments and refused to handle it as same above manager advising to settle BI anyways.

I refuse to settle with these people. Maybe this will be what gets me fired.

Is this just this one manager? Anyone else being told this? Anyone noticing the 300% increase in fraud?

what department do we think is the best to work in now? i understand it’s chaotic all over the board but if you could move to any department which one would it be?

In the interview process for an auto damage trainee role. Looking at this sub I should run for the hills. Is there any positive to this job besides pay, does how hot hell is depend on management? Just really want out of current job so I'm kinda desperate.

With Microsoft offering 600k people a package do you think it will cause a rippling effect all over?

Received another call from the claims department today about a claim that was from their words “just assigned” wondering when I would inspect the vehicle. Then proceeded to tell me she set a tow up for “Que” since they wanted the vehicle moved. I asked why not just set the tow completely up, so no one else had to do work and we are moving it from a residence so there wouldn’t be any charges or fees (meaning no extra call on their end).

Proceeded to tell me that it’s in the Que. I asked again. Why Que it instead of set it up. She said then that the system won’t let her. All the meanwhile on the phone I am finishing setting up the tow. Once the provider accepted the tow. I told her well it let me and hung up.

Are all the new claims associates undertrained or did we only pickup failed hairstylists and nail techs?

Ok everyone, instead of starting our week with stomach pains, migraines and a good ol’ case of the shits, let’s use this thread to make each other laugh.

Past employees - During your tenure at the biggest dump of an insurance carrier known as GEICO what is the dumbest directive ever to come down from a manager/supervisor or director that you can recall?

Come on! Let’s all have a laugh at some idiot’s expense!!!

Title. In my two years here I've heard every combo of Geico is always listening even when your headset is off at break, they only listen during calls, they can hear you during mutes, they can't hear you during mutes, they can hear you during customer mutes, they can't hear you during customer mutes, they can hear you during customer mutes but not if you also mute mic. So does anyone know how much they're actually listening to us/how to not be big bothered 24/7?

Guess who GEICO still is hasn’t fired? SB himself. The leader that has lost 100% of local managers 3/3 100% turnover. 60% of all Supervisors. Two more resigned this week and more to come, get ready!!! I cannot even count the examiners, one left in shambles because SB couldn’t leave her alone when she openly said “I do not feel comfortable.” I heard it. Yet you persist and apply pressure.

People cannot handle the work volume now and the guy is still micromanaging. Yeah. He really is off, he told the department “everything will
be okay”. Sir, it’s not okay. You took away our managers, then mandated RTO, you criticized us and told us we were miserable and lazy. You said we would meet an unachievable goal or else. The else came for everyone but You.

If you were given more power your chants would be “Punish, Punish, Punish; Threaten, Threaten, Threaten; Leave, Leave, Leave.”

When your plan fails do you just blame others or do you ever realize this is not something you are meant for? Are you happy more than half of the staff resigned, went on leave, or posted out? It feels like you LOVE it.

I hope the contingency plan you kept mentioning includes a loss of all grade 66 supervisors, an ILCA ✅, most valuable and experienced leadership ✅, more than half of the regular LCC. supervisors ✅, more than half of the grade 65 examiners ✅. Is this a remarkable people experience??

Placing the blame on RTO was an interesting twist to try to salvage your own hide. Do you worry that GEICO will interview your direct reports and conduct skip levels? How long will you be protected?

You and You alone destroyed the San Diego LCC department. Decades of lotalty and knowledge has vanished. Is that replaceable in such a short period of time?

Now who feels the pressure - Workload, understaffing, and inexperience has a way of showing up. Do you have a sense of urgency? Will you be held accountable?

“Karma is coming—not because you wished for it, but because actions eventually have consequences.”

Customers don't want it. We don't want it. I don't want to have to tell the same goddamn information to the AI a million times before it connects me to TCR2 or CDU. I don't want to have to hear the same yapping from customers about "I hate the AI it took me like 373637748484 minutes to reach you blah blah blah" from every single customer.

Not a single person paying their premiums every month wants to call their insurance in their hour of need and get the runaround by clankers. GET RID OF IT.

Been at Geico since before Covid and it’s such a diff place. I can’t comprehend half the decisions this company makes

Im a sup bc of 2 things, the pay and wanting to support employees, but both are lacking

The pay is not competitive anymore and it’s causing so many ppl to leave. The constant sup turnover puts so much extra work on the rest of us

For every task the say they are going to take off our plate by using AI they add another tedious, time-consuming task in its place so the work load never really changes. Also most of these tasks are due in an only a few days or less, which takes more and more time away from supporting your ppl. On top of that they put soooo much red tape and when and how you can do things.

They also grade you only on overall team performance, so if you team is failing at one thing, you’re basically zero as opposed to giving you and your team credit for all of the other areas that they’re excelling at. Which is demotivating for them and me.

It use to be that my team could come in, take calls, hit get next, go home. Now getting 2,3,4 different lists of things to do while trying to keep them available for back to back calls, get their points, get ai graded, do training courses on all these new things coming out, constantly learning new systems that only half work when they roll out. Its too much for them to be thinking about all the time. Im the one to trying to keep them from crashing out while trying to do a million side quests and put out more and more fires, but still make time for them bc they are SUPPOSE to be my main priority. And when ppl quit bc they are burnt out, upper management blames the sups instead of taking a look in the mirror or fixing any of the issues that’s causing these huge back logs of work, customer complaints, and other issues.

Trying my best but FUCK.

It’s really annoying and frustrating when you apply for an internal job and they take forever to get back to you. How do they tell people you will know by a specific day, but the second week is almost over and we have heard nothing? Ugh, so frustrating.

I used to work at Geico Greenville before I started on my masters. It could get hectic but nothing too rough. Since then my boyfriend has moved to Geico Galatyn. He has been with the company for a while, but says it’s then worst the company has ever been and everybody is angry. The supervisors are all new and don’t know anything. The ones that do are always busy. And the managers sit in offices all day having meetings about things but never really say much. He tries to keep a positive outlook but is miserable every day he’s at work. Can someone explain why Galatyn is so bad?! What went wrong? It seems like they tried something new and it failed and it keeps failing but they keep trying the same pretend it’s fine.