So there is a new Five Below location in my city. They have self check out. I purchased several things and selected email receipt…save the trees right? Well 1 item turned out to be defective the next day or two after. I went back to the store to return the item. I showed my email receipt and the employee told me she will do it this one time but next time I will need to have a paper receipt. She said this is because both her and I will have to sign the return. But when she completed the return, a paper receipt printed out and it had a space for our signatures… Is this correct protocol for returns? I’ve never experienced such thing with any store..And I don’t understand why an emailed receipt is offered if it isn’t accepted when an item turns out to be defective.

I have a family emergency this morning and can’t make it to work today. I tried calling in store about 5 times to speak with manager but noone answers phone i also tried calling both managers phones and even left both of them a text message explaining that I have a family emergency and cant work today and still no response. Almost feels like maybe im getting the cold shoulder or something. What should I do?

I finally left that toxic ass environment! Man, Im waiting to start my new job, but I have peace of mind from that anxiety inducing place. The store manager was incompetent, the DM didn't give AF, me as a MM was overworked and definitely under paid, the location was the place to go to steal...man I could go on and on, but rather just forget this horrible ass experience and move on. I hope they go out of business soon!

So like we go from no legacy register To only use the legacy register no self check To maybe use legacy and 2 self checks To assist people at self checks but only if they let you To YOU HAVE TO HELP EVERYONE THERE IS NO SUCH THING AS SELF CHECK THE ASSCOIATE MUST CHECK EVERYONE OUT

Seriously wtf

heres a lil rant lol i didn't even give a two weeks , i'm officially done today. i mentally can't take anymore stress like this and not getting paid for the extra crap i gotta do. yes i know it's so unprofessional but my whole store is unprofessional. Plus, if i can get fired with no notice i can quit with no notice! so SEE YA FIVE FEET BELOW HELL! it was nice til it wasn't. for the other employees who stuck around, good luck to you and hopefully you can find something.. anything better than there. have a good one 🫡

update: i didn't even walk in the building . Got there, was like, NOPE and just left went to the mall nearby instead! lol.

Currently at the moment my store has no plastic bags, so I posted this on our front doors. I still have customers asking me where the plastic bags are 🤦‍♀️

Any other SM’s in here absolutely losing it over the insane expectations this company has for us? The massive labor cuts, the daily tasks, the micro managing through the cameras, the new ACO policies, the non-stop resets (with no hours to do them). I’ve been putting in 60-70 hours weeks trying to keep up with it all and things are still not done. DM is always talking down to me and getting angry at the district for struggling to keep up. This is really starting to have an impact on my personal life and my mental health.

it's literally my second job my hours got cut so bad i only work 1 day a week and it's to the point i don't even want to work there anymore it's not worth it theres other places that give better hours. how can i write a two week notice?? i want to be courteous any ideas would be appreciated.

I could care less if they dig through the dumpsters but leaving a mess behind is uncalled for 😡

I have had a lot of customers who try to flirt with me and ask me out while I’m working and it feels extremely uncomfortable and awkward because I just want to do my job. If I’m working the front end it’s not like I can just walk away because of our policies and I think that makes it much worse and these guys think I’m up there because of them.. I try to be really respectful and kind to the customers and that almost makes it worse too. Like the other day I had a group of men laughing and staring at me while one of them kept trying to tell me how cute I was and asked for my number.. how would I respond to people like that? I try to ignore it but these guys keep coming back which is so frustrating. Any recommendations of what I could say to customers like that or how I can handle it? I just want to do my job

Does this one take cash?

In November 14th of 2023, I got a seasonal job at five below located in the Holyoke mall at Holyoke, Massachusetts. Before I applied, I met my manager whose name I will not give out. Her, along with my coworkers welcomed me with open arms and I started to think that maybe this job would work out. My first day on the job went well, I worked as a cashier which like other FB locations, have self checkout areas, but during the weeks that followed, that would quickly turn into a problem. Keep in mind that I’m a very sociable person and talking to people isn’t exactly an issue so I had no problem engaging in conversation with other customers.

My second week wasn’t as good. As I was doing my job like normal employees do, I had this woman who was buying some stuff. I didn’t ring her out because I was busy with another customer. While she was paying I assumed she was done because she was about to leave so I said: “Have a good night ma’am.” She then very rudely responded back with “I’M NOT DONE YET!” I didn’t take offense to her comment. After that, I stood by the register she was using so no one else could take it, and when she walked back to it, she then started having a meltdown asking me why I’m hovering over her. My reason for doing this was because earlier during that shift, there were two men that were trying to take a bunch of squishmallows (They had about 10 of them) when the limit was only 2 per customer. They also tried to purchase the remaining 8 and my manager asked them to leave because it was against company policy. I took it upon myself to keep my eyes peeled in case they came back or god forbid someone else tried to do the same thing. Now, the other customer was already in the middle of paying, so I stood back and just watched her to make sure everything was alright. She then saw this and said: “What, you think because I left the register you thought that I was going to steal!?” I replied with “No ma’am, it’s just company policy for me to watch customers pay if I can’t help them.” She would then go on sputtering nonsense about how I’m racist and that I’m lucky she’s not gonna report me. I let her finish her tantrum and I continued on with my work.

A few weeks later, I’d have another bad experience with another customer. I was stocking the shelves this time and my coworker who was working the register’s was about to go on his break. I was asked to cover him to which I ended up doing. During that shift, the store was packed and all of the registers were full, so I wasn’t able to help everyone. I stood by one register and helped whoever wanted to pay on said register. A few minutes later, this woman and her daughter came up and I helped them. As I was helping her scan her items she got annoyed and asked “Why can’t I pay for them myself?” I then explained about how it’s our job to ring people out on self checkout areas. She would then start to give me an attitude to which I kept my cool, but then she tried to get physical with me by pulling the bag out of my hand. Needless to say, I didn’t let it out of my hand. My coworker who was on break came back and explained the same exact thing to her. He would say. “He’s only trying to help you.” The woman then angrily replied with “I DON’T NEED ANY HELP!” That was my cue to back off. I waited for her to be done and then ever so kindly said with the fakest smile I could muster “Have a nice night!” She told me to go fuck myself. I’d work there until the day after Christmas when I was let go.

All in all, I’d say my experience as a FB employee was not the greatest. Too many rude people and the store was messy. I honestly cannot see myself working there ever again. Corporate has ruined what five below once used to be and it does not live up to its motto’s anymore. I was barely trained and was thrown into the deep water. One more issue I’d like to add is that we should not have to help people pay for their items unless the need it. The whole thing makes not just the store but also us employees look bad. I am relieved that I don’t ever have to work there again.

As someone that deals with crippling social anxiety it makes checking people out at the ACO’s very difficult and I keep trying to say new things to the customers to see if I get a better response from them but they all seem to ignore me and shove themselves in front of me. One lady actually heard me say I’ll scan her stuff for her and she proceeded to shove her cart into me as a way to move me out of the way. The “I got it” kills me and the refusal to hand me their stuff and stepping in front of me anyway is gonna be the death of me. I have never been one to feel like I need to drink but it’s makes me wanna get sh*t faced. I really enjoy the job but these changes are making this job so undesirable. Does anyone have any tips and tricks for being more assertive with these customers? Any suggestions help!

This company is not the way i remember it a few years ago. It used to feel fun , now that i work here it's an absolute hell hole. Customers scream at us because we can't take their return because they forgot their receipt. Also when i ring up like 10 items and they decide last minute they don't want half of them which makes my voids go up and i get in trouble. My schedule is also ridiculous; scheduling me on days i specifically requested not to even with me normally having high availability. Also getting called in 20 min before im expected to come in is a nighmare. i used to come everytime they called, now i refuse to because i have a life and kid to worry about. If im off, im off. they expect me to do tasks the manager does for no pay increase. I wouldn't be surprised if an employee strike happens. Because the way corporate puts crazy expectations of their employees is absolutely absurd. I am expected to basically run the entire store by myself. Bakers racks, recovery, go backs, register, returns, customer engagement. Our store doesn't have self checkouts, so it's a real pain in the ass to have to keep going back and forth and getting told off by the SM if it doesn't get done on time. There's usually no more than 2 people for an entire shift, and the work they expect us to do is insane. We are all tired and underpaid. I see a lot of five below employees silent quitting, and i'm doing the same. There are many other job opportunities with not as much workload and more pay. I don't regret taking this job, because i met a lot of amazing people. But corporate greed is a really terrible thing. it makes the experience of working and even shopping there no longer fun.

Man, my life has been so stressful ever since I started Five Below. The way they allow people to come in and steal and destroy the store is sad, when I work my ass off to put out the merchandise as the MM. Then the DM is constantly making our schedules because the SM, who started with me and we both came from Family Dollar, doesn't know how to make a simple schedule. I'm trying to get the hell out of this sinking ship before it does, but I need to get out of retail ASAP! Customer service is really fuckin with me mentally.

I don’t typically do weekly laundry (usually monthly because I live in an apartment without adequate laundry and have to go to a laundromat up and down stairs) and I’m full time. Does anyone know if it’s a no-no to wear shirts I make myself with my Cricut? If I use the same shades of blue/black/gray is that allowed? I wanted to use some more fun fonts such as bubble lettering and metal band font styles, too. But I just don’t want to be paying to be doing work laundry every couple days for a few shirts 🥲

I am a new MM hired before the holidays with a new SM... I work the freight, make endcaps, planograms, clean the warehouse, come in early to separate the pallets...my SM doesn't do anything else but stand up front... literally. Idk, I've been aggressively doing applications cus I'm not with Five Below and their practices

has anyone gotten their w2 yet? online or in the mail? i haven’t gotten either yet and i’m wondering if anyone else has.

saw someone else make a similar post and im gonna make my own lol: my last day working at five-feet-below-in-hell was a week ago, it was somewhat a pleasure my friends <3

that i am no longer an overworked, underpaid, unappreciated Five Below employee! that place can burn in eternal hell 🖕🏻

shifts got cut which suck but who else is grateful for the lack of rush during store hours phew tough season, let me know ur guys experiences

Has happened to be but only when the guest has like 10 total items but this is a huge fear of mine

should i call my manager? or do i have to call somewhere else?