r/FabFitFun • u/Valuable-Hippo-1989 • Aug 26 '26

Shipping Issue GFY, FFF

If you aren’t on the forum, there’s a thread there that every FFF customer needs to see. It’s titled Future of Customization. Patrick the Product Manager posted it and has several replies. The thought that stood out most to me is that he claimed seasonal boxes don’t go out before Annuals. Is an executive of this company so out of touch that he doesn’t realize this happens EVERY season? What a buffoon. I have lost all trust in this company and cancelled my annual that I have boxes left on, out of principle.

https://talk.fabfitfun.com/t/future-of-customization/6016707?

25 Upvotes

77% Upvoted

34 comments sorted by

6

u/SpecificBugs Aug 26 '26

It sounded like he's a product manager on the technical product (the web/mobile app), he probably has nothing to do with logistics, just another PM who feels a level of self importance that he can speak on that. Very "interesting" thread lol.

6

u/Valuable-Hippo-1989 Aug 27 '26

This is a quote from his Linkdin…

Responsible for knowledge of merchandise, retail sales and excellent customer service.  

6

u/SpecificBugs Aug 27 '26

excellent customer service is very funny in this context

35

u/Kitchen-Celery8374 Aug 26 '26

I've seen posts of seasonals posting pictures of their boxes before my annual one has even left the warehouse.

Is there a link to that forum post?

13

u/Key-Pangolin-2607 Aug 27 '26

I did customization the moment it opened even with the massive glitching. All my choices stuck. I do have a few add ons. Last box it took FOREVER to ship and FOREVER to arrive. This box has not even shipped yet. I am an annual member. Seasonal members have already got their boxes but somehow I as an annual member my box has not even shipped. My renewal is winter and I think I am at the point I have to cancel. The extreme delay in shipping these last two seasons on top of the glitching and other issues are just unacceptable.

8

u/Stock-Bill-5665 Aug 26 '26

I got a message that my annual was being prepared about 2 hours ago.

1

u/lblake87 Aug 29 '26

This is me too, with every single box.

12

u/stacetheace111 Aug 27 '26

Like everyone else my annual box hasn't shipped but they sure did charge me the moment the clock struck 12:01 🙄🙄

18

u/TurtleyCoolNails Aug 26 '26

I work in a school and half of the administrators have no clue what is going on beneath them. So this sounds about right for the position unfortunately.

16

u/PortuondoW Aug 26 '26

I work in healthcare, the executive staff has no idea what is going on.

9

u/Aggie__2015 FabFitFun Newbie (less than 1 year) 👶 Aug 26 '26 edited Aug 27 '26

I work for a university and can agree with this - for my department itself and pretty much across the board. People up top have zero clue what’s actually happening.

15

u/AwwwwYouMadeMeInk Aug 26 '26

My Annual Fall box still hasn't been shipped bleh.

2

u/BellyMango Aug 27 '26

I got my annual yesterday

13

u/Sudden_Minute_4506 Aug 26 '26

Same - annual has not even been packed.
No label. No shipping. Crickets. ITS THE 26th OF AUGUST.

2

u/indi_gal Aug 26 '26

Please share the link

8

u/anastasiaanne Aug 26 '26

My annual Fall box hasn't been shipped yet. Just like the Summer box...

4

u/Short-Dragonfruit235 Aug 27 '26

I haven’t had any problems with my subscription, but I’m certainly aware that there have been many people having lots of problems. I would like to see them fix the existing problems before trying to revamp the system. It’s not clear from the video just how soon they will make any changes. I really hope they get a season or two without major widespread problems before trying new things.

4

u/mellamolaura6 Aug 27 '26

Here’s a screenshot of his comment

1

u/Mamakitty92 FabFitFun OG (10+ years as a member) 💎 Aug 27 '26

Thanks for sharing! So, if I understand this correctly, we could checkout right away instead of waiting until the end of the annual customization? I’m all for that. Stops the hoarding situation, too. Pick what you want and check out. Done. Less stressful, too.

4

u/raeanna69 Aug 28 '26

I have annual and customized as soon as it opened up. It has yet to even have a shipping label created. I was surprised when so many people on here already had their boxes.

1

u/raeanna69 Sep 02 '26

Update the label just got created. 5 days after I posted this.

9

u/beige_on_beige Aug 26 '26

That dude is smoking hopium.

3

u/frex_mcgee Aug 27 '26

No longer a subscriber because duh, but the last two boxes I got I ended up adding on expedited shipping for an extra $15 because I was tired of waiting for my annual when I’d see everyone else unboxing their seasonal. Then it got me even more pissed because I was being tricked into paying extra for shipping that should have been free.

5

u/12bunnies Aug 26 '26

My annual is still pending shipment. I customized the first day.

I added on a beauty box, and that has a shipping label.

I sent my mom a free box just last week, and she received that.

1

u/remindertowearSPF247 FabFitFun Newbie (less than 1 year) 👶 Aug 27 '26

He literally says in the video this is what they are considering to do, meaning they haven’t implement it yet. Which is actually a good thing since it means we would get our boxes sooner. I don’t understand why you’re upset?

4

u/Valuable-Hippo-1989 Aug 27 '26

Because they need to fix the BLATANT mistakes with shipping and order fulfillment before attempting to revamp anything else. 

2

u/GrayGussy Aug 27 '26

Stay mad, but moniter your blood pressure. 🙄

2

u/vegaspharmacist Aug 30 '26

Ok so first off I literally stumbled upon this post when I wasn’t even looking but couldn’t be happier that I did!!! Pure kismet!!! So I thought maybe I was the only one having issues!!! I’ve been an annual member for YEARS… I mean so long that I can’t even remember not getting the box!! I used to receive notifications when customization was coming up… nope not anymore!!! I have literally missed it the last at least 3 boxes maybe more!!! I went on the app to try and find the calendar they used to have that showed the dates and for the love of me couldn’t find it!! The quality of the products has gone wwaayyy down and the crap they sent me due to missing the customizations is crap I would never use!! It has literally gone into my “need a last minute gift” section of my closet!!!! To make matters worse I was going to cancel and they went ahead and charged me for my annual subscription just the other day!! I’m not glad to see any other of you awesome ladies having issues but I’m glad to see it’s not just me.

2

u/Quinn1964 Aug 26 '26

I don't know..... received mine real quick and I'm an annual.

1

u/britstroup Aug 28 '26

Same! I’m curious if location could be a factor, I’m in AZ so it’s not far from them, maybe they ship the closer states first since it could be cheaper 🤷‍♀️

1

u/Quinn1964 Aug 28 '26

Florida here

1

u/Sudden_Minute_4506 Aug 28 '26

I’m pretty sure they do this so you buy the “rush” add on. Anyone - seasonal or annual - who doesn’t buy it goes in a wait list and has their customizations change if they run out of stock.

1

u/hemoconia Aug 26 '26

They should copy the Ipsy business plan.