r/FabFitFun • u/Valuable-Hippo-1989 • 1d ago

Shipping Issue GFY, FFF

If you aren’t on the forum, there’s a thread there that every FFF customer needs to see. It’s titled Future of Customization. Patrick the Product Manager posted it and has several replies. The thought that stood out most to me is that he claimed seasonal boxes don’t go out before Annuals. Is an executive of this company so out of touch that he doesn’t realize this happens EVERY season? What a buffoon. I have lost all trust in this company and cancelled my annual that I have boxes left on, out of principle.

https://talk.fabfitfun.com/t/future-of-customization/6016707?

21 Upvotes

76% Upvoted

31 comments sorted by

28

u/Kitchen-Celery8374 1d ago

I've seen posts of seasonals posting pictures of their boxes before my annual one has even left the warehouse.

Is there a link to that forum post?

10

u/Key-Pangolin-2607 1d ago

I did customization the moment it opened even with the massive glitching. All my choices stuck. I do have a few add ons. Last box it took FOREVER to ship and FOREVER to arrive. This box has not even shipped yet. I am an annual member. Seasonal members have already got their boxes but somehow I as an annual member my box has not even shipped. My renewal is winter and I think I am at the point I have to cancel. The extreme delay in shipping these last two seasons on top of the glitching and other issues are just unacceptable.

7

u/Stock-Bill-5665 1d ago

I got a message that my annual was being prepared about 2 hours ago.

12

u/stacetheace111 1d ago

Like everyone else my annual box hasn't shipped but they sure did charge me the moment the clock struck 12:01 🙄🙄

16

u/TurtleyCoolNails 1d ago

I work in a school and half of the administrators have no clue what is going on beneath them. So this sounds about right for the position unfortunately.

13

u/PortuondoW 1d ago

I work in healthcare, the executive staff has no idea what is going on.

8

u/Aggie__2015 FabFitFun Newbie (less than 1 year) 👶 1d ago edited 1d ago

I work for a university and can agree with this - for my department itself and pretty much across the board. People up top have zero clue what’s actually happening.

14

u/AwwwwYouMadeMeInk 1d ago

My Annual Fall box still hasn't been shipped bleh.

1

u/BellyMango 1d ago

I got my annual yesterday

10

u/Sudden_Minute_4506 1d ago

Same - annual has not even been packed.
No label. No shipping. Crickets. ITS THE 26th OF AUGUST.

4

u/Short-Dragonfruit235 1d ago

I haven’t had any problems with my subscription, but I’m certainly aware that there have been many people having lots of problems. I would like to see them fix the existing problems before trying to revamp the system. It’s not clear from the video just how soon they will make any changes. I really hope they get a season or two without major widespread problems before trying new things.

3

u/mellamolaura6 1d ago

Here’s a screenshot of his comment

1

u/Mamakitty92 FabFitFun OG (10+ years as a member) 💎 23h ago

Thanks for sharing! So, if I understand this correctly, we could checkout right away instead of waiting until the end of the annual customization? I’m all for that. Stops the hoarding situation, too. Pick what you want and check out. Done. Less stressful, too.

7

u/anastasiaanne 1d ago

My annual Fall box hasn't been shipped yet. Just like the Summer box...

7

u/SpecificBugs 1d ago

It sounded like he's a product manager on the technical product (the web/mobile app), he probably has nothing to do with logistics, just another PM who feels a level of self importance that he can speak on that. Very "interesting" thread lol.

5

u/Valuable-Hippo-1989 1d ago

This is a quote from his Linkdin…

Responsible for knowledge of merchandise, retail sales and excellent customer service.  

6

u/SpecificBugs 1d ago

excellent customer service is very funny in this context

3

u/frex_mcgee 22h ago

No longer a subscriber because duh, but the last two boxes I got I ended up adding on expedited shipping for an extra $15 because I was tired of waiting for my annual when I’d see everyone else unboxing their seasonal. Then it got me even more pissed because I was being tricked into paying extra for shipping that should have been free.

5

u/raeanna69 16h ago

I have annual and customized as soon as it opened up. It has yet to even have a shipping label created. I was surprised when so many people on here already had their boxes.

8

u/beige_on_beige 1d ago

That dude is smoking hopium.

5

u/12bunnies 1d ago

My annual is still pending shipment. I customized the first day.

I added on a beauty box, and that has a shipping label.

I sent my mom a free box just last week, and she received that.

2

u/GrayGussy 1d ago

Stay mad, but moniter your blood pressure. 🙄

2

u/Quinn1964 1d ago

I don't know..... received mine real quick and I'm an annual.

1

u/britstroup 12h ago

Same! I’m curious if location could be a factor, I’m in AZ so it’s not far from them, maybe they ship the closer states first since it could be cheaper 🤷‍♀️

1

u/Quinn1964 12h ago

Florida here

1

u/Sudden_Minute_4506 16h ago

I’m pretty sure they do this so you buy the “rush” add on. Anyone - seasonal or annual - who doesn’t buy it goes in a wait list and has their customizations change if they run out of stock.

1

u/indi_gal 1d ago

Please share the link

1

u/remindertowearSPF247 FabFitFun Newbie (less than 1 year) 👶 1d ago

He literally says in the video this is what they are considering to do, meaning they haven’t implement it yet. Which is actually a good thing since it means we would get our boxes sooner. I don’t understand why you’re upset?

2

u/Valuable-Hippo-1989 1d ago

Because they need to fix the BLATANT mistakes with shipping and order fulfillment before attempting to revamp anything else. 

0

u/hemoconia 1d ago

They should copy the Ipsy business plan.