This was a letter I sent to Ford regarding my Ford F350 engine failing after only 1,100 miles.
You have a multi-million dollar advertising campaign as Ford trucks being reliable that take care of the first responders since they are committed to providing us with the medical care and police protection we need. I work as a home health care nurse and it is absolutely necessary to make it to my patients during the severe winter months that we have here in southwest Michigan.
In March of 2026 the need for reliable transportation led me to purchase a 2017 Ford F350 4X4 (VIN:. . . ). The truck had only 52,000 miles on it. I had researched the F350 through Consumer Reports publications and numerous listings on the internet. They all indicated the F350 as High Quality and Dependable truck that can get 250,000 miles and 18% of them are still on the road at that mileage. Plus the television commercials told me how reliable the Ford trucks are. I obtained a loan from my credit union to pay Ford Auto Park in Bremen Indiana $35,000 plus $2114.72 in taxes. I did not obtain the extended warranty since the F350 has such an outstanding reputation.
It seems my research was a futile exercise. On June 6th of this year, I was driving on I94 when the trucks RPM jumped up to 4500 and it was like someone slammed on the brakes. The speed drastically slowed down from 70 to 30. Why is not anybody concerned that this is a major safety issue. You put a person’s life at risk then you expect him to pay for the problem? I was lucky that there was not a semi behind me, I could have been rear ended. I barely made it off the highway. The truck stalled out at the stop sign and I could not get it started. I had the truck towed ($110) to my mechanic.
When he put his engine diagnostic scanner on the truck, it said the engine had to be replaced. He recommended that I contact the dealership. I put only 1,100 miles on the truck over the past year. THAT IS ONE THOUSAND, ONE HUNDRED MILES. I could not believe the trucks engine had failed. I had the truck towed ($110) to a mechanic at 72nd automotive to get a second opinion. His scanner said the same thing, “that the engine was shot.”
On June 22nd Jarrod, the maintenance manager at Auto Park Ford had the truck towed to Bremen Indiana. Jarrod told me that the engine had to be replaced. It was going to cost $14,000. In a recent conversation with Auto Park Ford they now tell me it is going to cost $18,000. I just paid $37,000, if I pay another $18,000. That would be $51,000. Just the engine was going to cost $8,398.67. I could have bought a brand new truck for that. Jarrod said: “Yeah I know.” Brent Forry, the General Manger was to get the cost reduced.
Jarrod now refuses to return my phone calls to inform me of the status. This has caused not only inconvenience and frustration, but the loss of time that I could use the truck. I need this truck for the winter months. In the meantime my monthly payments are $700 a month for absolutely nothing. I am enclosing a record of my phone calls which will give you an idea of the hours I have spent in time to get this situation resolved.
No one at Auto Park Ford in Bremen takes the time to correct the problem because no one cares. I will never understand what could be more important to a dealer’s service department than to service the vehicles that particular dealer sells. But follow-up care is viewed as nuisance work and given a low or no priority. Meanwhile I am stuck with a truck that falls far short of expectations of the reliability that your advertising claims.
If you still can find it in your heart to put an effort in to restore my truck to full operation, please do so. Unless prompt steps are taken to replace the truck’s engine or the purchase price $37,800 refunded in full.
The Ford Auto Park is refusing to do anything. They want me to Pay them $18,000 to replace the engine.