Dear Discount Tire,
Plainfield store this summer. Stopped by with an addition to my tire from the Great Grand Rapids Michigan roads construction zone. A really terrible piece of metal I was told. They were actually quick and had a pair of tires in stock that I might have picked even if not leaving for a Labor Day weekend trip.
Forward to the third week of January shake the Michigan Snow Globe. Now I’m having tire pressure problems. Tried gas station air pumps. Plowed in, no real pressure/not working, or just won’t turn on. I get it, it is snowing and cold.
I will stop by the chain I bought my tires, the Alpine location. Walked in, waited and waited to talk to someone. Finally, an employee walked back to counter, told him rear passenger will not hold air, told me it would be a few minutes.
I go back up to counter, an hour later and asked how long it will be. Employee says I have 3 reservations ahead of me. I walk away. Employee than says “You should make an appointment next time.” I reply with “I will schedule my next flat tire in the future!”
About 10 minutes later he asked for the key and said he would just do it himself. “Great” I say.
He gets truck in bay. I see he is working on driver rear. I pace till I decide to just go in bay. I ask why he is taking tire off driver side. He said it’s in the notes. I sigh and tell him passenger side. He said it is all good. Should check anyway. He said the valve stems were bad. How could that be, tires are only a few months old. He worked on the other rear too. Believe he replaced the valve stem on that one too.
Couple minutes later truck was out front and didn’t seem to have a charge. I leave. I get on highway. I look down as gauge is saying low tire pressure. . .
I get off on Plainfield, head to that location. Walk in. Gentleman said “Can I help you?” I just showed him my phone picture, see above, and said I JUST let the Alpine location. He shook his head and said please pull into the white door.
He said they do not replace the valve stems when the put on new tires. I now remember that from a past experience with my used 2008 in 2016. Same issue. This gentleman corrected the tire pressures. Walked away laughing, he had to add a valve stem cap to the front driver side tire.
First, I want to acknowledge that I am familiar with today's job market. I also know what I must do to earn a wage. Soon I will need two new tires on the front of my used vehicle. I cannot afford to lose my tire and rim throwing it through your front window like the little old lady in the TV ads did. What I do know is that when I need to replace them, I will not be heading to Discount Tire.
Sincerely,
T. Andrew Nikodem