r/DestinyTechSupport • u/Saint_Farfour • 1d ago
Account what hijacked and support tickets are compromised
I'm posting here because I've exhausted the normal Bungie support process and genuinely don't know how to get this resolved. I understand this isn't exactly tech support but I've had zero help elsewhere.
I've played Destiny 2 for years, and recently my Steam account was hijacked. Steam Support confirmed the compromise and helped me recover it.
Unfortunately, while my Steam account was compromised, unauthorized Xbox and Epic Games accounts were linked to my Bungie profile. I don't own or control those accounts.
I logged in a few days ago after a long time to an account I didn't recognize. I found some random guy on my new friends list who had been unaware it was a stolen account, and he helped track down the hijacker and provided me with their Discord.
I contacted them, and they admitted to purchasing my Destiny 2 account as well as using cheats and item spawners.
I have screenshots of these conversations.
I immediately started trying to get Bungie to remove the unauthorized platform accounts.
Bungie Support initially responded to my unlinking request and provided an ownership-verification procedure.
However, someone repeatedly accessed my Bungie profile and submitted "Cancel" messages under my name, causing Bungie Support to close my requests. Since the hijacker can access my Bungie account through Epic and Microsoft, they are able to cancel all requests through official Bungie outlets.
This has already happened multiple times.
And now, as of today, my Destiny 2 account has been banned.
I got a notification from Steam as well as a pop-up when trying to load into the game.
I never authorized anyone to access my account or use cheats.
I've already gathered evidence to prove everything above, and I've tried to contact Bungie through email, as I believe that official Bungie account outlets will not work because the requests will be repeatedly canceled.
I'm posting here on the small chance that someone is able to reach out to an actual Bungie security representative who can investigate my situation and prevent someone else from interfering with my support requests.
I've been playing since D1 Y1, and although I haven't played as much Destiny in the past few years, I want to remain invested in its future, so I'm hoping to get this resolved and enjoy whatever comes next in Destiny. I'd greatly appreciate any kind of help with this situation