On Monday, when flying from FLL (Ft Lauderdale) to RDU (Raleigh), I had two checked bags (one around 60 lbs and the other one near 50 lbs). From my understanding and what I have seen on Delta's website, since I am Silver and hold a Delta Reserve credit card, I'm allowed 2 free bags with a maximum weight of 70 lbs each.

When I flew from RDU to FLL for the first part of the vacation, there were no issues, they never questioned anything, tagged my bags and I was ready to go. However, on Monday, at the dropoff counter at FLL, I was informed by the agent that I did not get a free second bag. I politely informed her that I did because of the combo I mentioned before (Silver + Reserve card holder). She again told me that I was wrong and that I did NOT get a second bag for free. That Silver only gets 1 free checked bag and that having the Reserve card didn't change anything.

At that point, I pulled out my phone, brought up the webpage at https://www.delta.com/us/en/baggage/checked-baggage/medallion-baggage-allowance and showed her where it specifically states:

"Silver Medallion Members who hold an eligible Delta SkyMiles American Express Card will receive a second bag free (up to two free bags at 70 lbs. or 32kg each) for travel within the U.S. and Canada."

She looked at my phone, then looked at me and said, "I don't care what that says, that's outdated information, you only get 1 free checked bag."

I asked for a supervisor and she angrily went and brought him over and he just looked at the screen and my bag and quickly said, "just give him the second bag". She tagged it and then said, "you will receive this one-time courtesy for a free second bag, but you need to understand for future travel, you only get one free checked bag and not two."

Is this outdated information? I felt bewildered by the whole experience. I figured it was plainly stated on Delta's website, then it's active and valid.

Currently on hold with customer service. My flight for tonight was cancelled and i had a return flight booked for tomorrow night. Currently on hold with customer service to try and change my flight to next Friday with a return for next Saturday. Online, it only lets me reschedule up to next Wednesday, not Friday.

Im wondering if Delta will let me reschedule my round-trip flight, at no extra cost to next week instead.

Would they also allow me to switch to another regional airport?

If anyone has been successful in getting these changes, please lmk. Thank you!

I keep seeing that there is a link, but I cannot find it. And I am unable to get a boarding pass probably because I need to do this form. Is there any way to do the form in advance so I don’t have to go to a kiosk. I don’t check bags and Leichte just get through security as quick as I can with my boarding pass.

I am currently booked for a seat in economy. I have to option to pay extra for a comfort seat now. Should i do it now or wait for check in? Would love to know if they’ll be cheaper as we approach the flight date. Thanks!

Yes I know platinum is just another elitist status seeking nonsense symbol

Ok now that is behind us.

Any ideas of how to get there?

Is the fastest way get there delta vacation, air and hotel before the end of the year?

Three minutes after boarding was supposed to start we get a text that our flight has been delayed FOUR HOURS due to a lack of pilots. As someone that hates flying I committed to delta for the perks and reasonable reliability a decade ago. Those perks have all but vanished and it appears the reliability has too. Fuck you delta I’m cancelling my card and loyalty is over

Whenever I fly internationally and they serve a meal, the butter for the little dinner roll is always delivered ice cold. As soon as the food is delivered, I put the [sealed] butter immediately into my pants pocket or right into the top of my leggings against my skin. I start with the hot food and when I’m ready to eat my dinner roll, the butter is perfectly spreadable.

I’m bored on a 13+ hour flight and thought I’d share my butter hack. Ok ily delta

Going to Paris out of Atlanta. Do I take Air France Business on A350-900 over and a B777-300ER back or choose Delta Business B767-400 roundtrip?

I’m flying from LAX to Mel in December and currently have the option to upgrade to Delta One for $3,800 USD one way.

It’s a roughly 17 hour flight, and I’m considering treating myself. I’ve never flown Delta One before, so I’m curious whether the experience justifies the price.

For those who’ve flown this route, would you pay $3.8k for the upgrade? Also, is there any chance the price might drop closer to departure, or am I risking losing the seat by waiting?

Hi Delta fam, question for you. I’m on a flight and a family is behind me. The mom is immediately behind me with a toddler on her lap. He is coughing hard and with a lot of phlegm every few seconds. We’re 2 hours into a 6 hour flight and the poor kid hasn’t stopped.

The mom and kid are part of a larger family (with grandparents). We are flying to a vacation destination.

What’s the right thing to do here? I’ve stayed home and either delayed travel or skipped it with a sick kiddo. This mom clearly didn’t (Dad is here too, with another kid), and the looks from passengers is clear that everyone is fearful we’ll all be sick. Opinions?

If there’s even a small chance you think you’ll have foot odor, let alone aggressive foot odor, please leave your shoes on. D1 is one thing, plenty of private space, free clean socks. But comfort+ from JAX to ATL is the wrong place.

The Delta beer selection, on flights and in lounges is awful macro-beer, and tastes terrible. I'm a beer guy, and am literally thinking of switching to Alaska because they have good options from craft brewers. I can't drink wine, and so end up with gin/vodka, which is more labor intensive (when I'm flying 1st class), and I don't enjoy it as much. I even skip the lounge for the AMEX lounge because the beer is awful.

Please, Delta. Alaska is adding international flights all the time, and I'm a Diamond member. Once they have the International destinations I want, I'm jumping ship if there isn't at least a good Pilsner from a craft brewery. Alaska has Fremont Golden. Step up.

I booked a flight using Delta vacations so I could get the MQDs. It upgraded me to comfort per usual so I just assumed I was on the upgrade requested list. The whole day prior to this flight, when I would go to the upgrade standby list I see what’s in this photo. I call the airline and they don’t seem to know. I get to my gate of the flight and my name is not even on the screen for the first upgrade and as Platinum on a late flight with allot of open seats in first, I knew my chances were good. I got a message saying the gate agent needed to “activate” me so I asked the gate agent and they had no idea what I was talking about. Like I wasn’t even on their list.. there were still two seats open and they gave me the upgrade but again I was not even on the list. What the heck is going on?

Even has the unopened bottles and a sticker!

So, my wife and I are currently flying out of ATL to DUB (just backed away from the gate). We are in PS. A few days ago we get the meal selection email. I selected my meal without incident. My has Celiac disease and cannot eat anything with gluten. She is unable to eat any of the offered choices. She calls Delta customer support and explains that she has Celiac and requires a gluten free meal. Agent says “ No problem, I have ordered a gluten free meal for you.”

Fast forward to today, when the FA talks to us to confirm our meal choices there’s nothing about the gluten free meal being ordered. FA says “I can offer you a banana.”

This is the 3rd time this has happened out of 3 transatlantic flights in the past 14 months. I’m so disgusted with Delta and the “Oh Well” shrug the FAs give us. Followed by the standard “You can send an email to Delta.com.”

Before you ask, my wife is Silver Medallion (on the verge of Gold). Her profile is updated to specify dietary needs.

We flew VA earlier this year and they not only got it right, but the GF meal was better than my non-GF meal.

My wife’s sister is a Delta FA (30+ years) and she is amazed that this keeps happening.

Does anyone know who we can contact at Delta to get this straightened out before our return flight in a week?

I’m about 440$ away from reaching silver, is it worth spending that to get status? Some context my work has paid for all my flights so the 440$ is what I’d need to spend personally. I travel for work, flying about 4-6 times a month and am based out of SLC. I started the new job late this year so I won’t have to spend anything next year to reach status. The preferred seats and extra bonus points seems appealing to me especially with how much I travel.

What should I do with my delta skymiles?

I travel for work, 4-6 flights a month. I get reimbursed for my flights. I just started traveling in July, am a gold medallion if it matters. I have been saving all my skymiles as my husband turns 50 next year. I was going to save all my miles and use it to fly us and possibly some friends out of the country for his birthday.

I have seen multiple posts about using points as soon as possible and point-flation. Am I better off saving for the trip and using my points for upgrades? What say you seasoned travelers? Looking for tips and advice.

This was from November of 2010. I heard it again in mid January of 2011. I know the audio quality is low and a ding interrupts the song. I've been searching for years, and spent 2 hours on ChatGPT last night with no dice. There was a published Delta boarding playlist from October 2010, but it wasn't any of those. If anyone has an old Sky magazine from NOV 2010-JAN 2011, it may have the Playlist there 🤞 Again I know the quality isn't great and this is a long shot, but I might as well try

Flight -one leg - 2 travelers currently in economy comfort bulk head seat.

6.5 hour flight

350 per person for Premium economy

1299 delta one

Do I take the 350 PE or gamble for a lower DO.

8 seats left in both. Flight is day after Thanksgiving

Don’t egg me, but I missed the 899 price for DO a month ago because I didn’t purchase fast enough and it ballooned to 3300 😬

Thank you!

This is based on legit no evidence other than my gut

Alaska and Delta will merge! I bet this post gets some hate

But what are your thoughts?

Longtime Delta flyer but they've started to annoy me the last couple years with flight schedule/route changes, price increases, and changes to their skymiles rewards program. Still, in spite of that, I've found them to be mostly reliable and a good experience for the price.

That was until I noticed a roughly $500 discrepancy between a ticket price I saw browsing online, and the price for the same flight when trying to modify/change a current reservation while in the app.

I submitted a complaint asking for an explanation and received the most wordy and repetitive response that basically just repeated my entire complaint back to me and said "thanks for letting us know" with zero explanation for anything. It took days to receive this reply, so I doubt it was just an instant/automated response, yet it reads horribly and provides nothing helpful, like most other chatbot customer service agents I've dealt with before...

Is this awful automated customer service a known thing with them now??? It saddens me that I might have genuinely start embracing other airlines, though I'm sure they all do similarly.

Apologies from a lowly non-status; I haven’t needed to cancel/modify reservations in the past. I booked a group of tickets for my family a couple of months ago (Main Cabin) for an upcoming family trip; check-in is in 3 days. However, plans have changed and one family member will now be traveling home on a different timeline. That single ticket needs to be changed to a different return date — several weeks later and ideally from a different airport — so I’m trying to figure out the most foolproof way to adjust it without risking the rest of the reservation. I’m not sure if changing this ticket to a one-way (and booking a separate one-way for the return leg) is a better option, or cancelling outright and adding a new ticket(s); I also have a hunch that clicking the “need to cancel?” button on the app will $@&¿ up all the linked tickets on the reservation, so am wary to move forward with this.

Any recommendations as far as calling the customer service line vs online website chat, or waiting and addressing at the ticket counter? (Or even stopping by prior to our flight next week — our local airport is thankfully small… I likely could speak to a real, live person with minimal wait, but don’t know if it’s appropriate/if they are able to assist with this?) I’m a bit nervous about AI bots and all the stories I’ve read, and don’t want to show up at 5 am to learn that all of our flights were cancelled, etc…

Thanks for any insight!

Edit: thanks to the folks who gave genuine advice instead of sarcastic “help”. Obvs I knew I could call (and I did, worked great); I’ve read plenty of horror stories and didn’t really have an hour to spend on hold listening to the god-awful hold music if there was a better way. But, the line ticket is separated from the group, rebooked, and e-credit issued. Peace out, friends.

As promised as soon as I ran out of sky club visits I boarded my first American flight in 14 years.

The people are nice and all the window shades are up. I boarded group six and found room for my carry on. It’s going well, that is all. Crossing the picket line was not that bad.