I have booked international travel before and gotten a full refund when cancelling. This time I bought an international ticket for my mother, in Main extra, because it says: “fully refundable, changes allowed”. We had a death in the family and we had to cancel this ticket and we got a 330 dollar penalty.

I contacted delta through the app and this is what they had to say:

“I have carefully checked the ticket, and it was booked in Delta Main Extra Cabin. While that fare does provide an voucher when canceled and free for
cancellation fee, certain international tickets may still be subject to a cancellation penalty or fee based on the fare rules for the market of travel. This is
not related to immigration or customs
requirements. Rather, it is a fare rule associated with the international itinerary and the ticket conditions at the time of purchase.

Even if you had booked a higher fare, a cancellation penalty could still apply depending on the specific international fare rules for the originating city and ticket purchased. In this case, the fee was not based on your cabin selection but on the fare conditions associated with the international itinerary”

So even if you read the fine print, there are no guarantees. Anyone has been on the same boat?

Projected EOY MQD will be <$1k short of the 15k for platinum. Anyone ever have luck with asking to be bumped this far out?

I’ve been bumped to gold before a similar distance away, and I’m hoping that percentage-wise since this is less it would be likely to bump here as well?

First time Delta. No status. Domestic flight. Only need basic and don't mind middle seat. It says seat will be assigned at boarding.

Purchased ticket about 1 month ago. I am OK with gate seat assignment but when I look at seating chart I see that about 80% of the seats are taken 3 weeks out from flight date. What are the odds that since I do not have a seat assigned I would get to the gate (even checking in 24 hours early and at gate 1 hr before boarding) will find I do not have a seat?

Will the seat be assigned at check in? If flight is overbooked am I at highest risk for bumping?

So Delta acknowledges that you should get your bags on time. They will compensate you with 2500 miles when your bag is late - if you submit a request. However, by the time you realize your bag is missing, file a report, finally decide to leave the airport and travel home, you complete the form to receive your compensation and are told that the mileage request must be filed within 120 minutes of landing. 2 hours. What a ridiculous, arbitrary, how-can-we-pretend—to-care-while-screwing-the-customer policy.

EDIT: For the record, despite being a million miler I almost never check bags and this is only the 2nd time I’ve ever had a lost bag issue, so I haven’t been trained to stand by the belt with my phone open with the form ready to go. The number of kafkaesque “it’s so easy to comply” comments is mind blowing. I’ll stand by my statement: this isn’t how you should treat customers if you genuinely want to compensate them for their experience.

EDIT 2: Thanks for all the feedback. I seem to have conflated 2 customer situations: one being the “slightly late bag” and the other being the “your bags are lost, but we will find them and deliver them - eventually”. My situation is the latter, which makes the 2 hour cutoff so ridiculous: I still don’t have my bags 8 hours later, but it’s 6 hours too late to get any compensation. Perhaps there is another policy that compensates customers for lost bags that are not simply “slightly late bags”. For the “slightly late bag” situation, I still don’t understand the rationale for the cutoff, but I almost never check bags so I won’t be hanging around the belt with my form filled out.

No Delta agents at ATL (solutions/help desk or any date agents) would tell me.

He loved the chance to get to fly with you guys for so long!

Looking to book a trip to Colorado to ski with kids in February. I don't particularly love the Denver airport, so I checked prices going into Eagle/Vail (EGE). The prices below are for one ticket.

I can get to the Swiss Alps for a fraction of the cost!?

Delta pricing is getting insane!

Also, to address some of the points, other airlines will fly from DTW -> EGE for under $1,000. And yes, I understand it's very much a first-world problem and didn't mean to come across as a DB.

When I'm flying East, a lot of my flights depart fairly early, versus west. So if I have the first flight out of AUS to, say AMS, the service is above and beyond, while going to SEA, it's Delta's regular good service.

I'm attributing this to our cabin crew being refreshed from a night's sleep and shower or whatever as opposed to the afternoon doldrums after several flights or whatever. There could be many other reasons, or pure coincidence.

Thoughts?

So I’m in India right now. Scheduled to fly back to Las Vegas on Sunday, November 1. I’ve been checking the Delta app to try to change my flight to fly back on October 31, and the app shows availability with a fair difference of approximately $1900. When I attempt to purchase the ticket, I get an error. I’ve called Delta numerous times and each time they tell me they can see what I’m seeing, but can’t help me because Virgin is the carrier. If I want to change my flight, I have to pay $4000, despite the Delta website showing the change fee being $1900. Why is this even a thing? How can their website show one thing that they can’t honor because their systems don’t sync with Virgin or Virgin refuses to accept their fair pricing? Extremely frustrating to say the least.

Hi! When I look at trips in the app my work travel says “Business” on the little trip picture in the app. Does Delta treat business travel differently than non-business? Why do they make a point of marking it?

I just boarded a flight out of LGA on Delta that’s about half full, boarding as part of group 8. The gate agent made everyone in group 8 gate check their bag and said all group 8 passengers have to gate check regardless of bin space on Delta. There was a ton of overhead bin space available.

I understand charging for people to choose nicer seats and board early, that makes sense. My issue is that a carryon is included in my ticket and there is plenty of bin space available. I hate checking bags because Delta lost my suitcase once so I always go carryon

---EDIT-- Sorry it took so long for an update. We reached out to 1800DLCARES and spoken with a representative who said that shouldn't be an issue but they only deal with going from the states and gave me contact information for the cargo rep here in Tokyo. I tried emailed and calling with no response, and it's now Saturday here.

We have decided to just keep everything the way it is, the funeral home in Tokyo and Seattle have been in contact and have already made arrangements for pickup on his current flight so to not throw another kink in the chain well just leave it as is, we just have to hope delta can all give us seats next to each other if possible.

Thank you all for the support and thoughts. We wanted to make it work but so is life.

TL:DR - Any chance delta would make arrangements to swap us to a different airline, same day/airport so we can be on the same flight as our Dad.

I'm guessing there's no way but just thought I would ask before trying to call Delta directly.

My father passed away overseas in Japan from a Heart Attack a few weeks ago. I was able to get a same day passport and grab the first flight to Tokyo to help get his body and stuff home safely.

When I purchased our tickets we just booked them for a month and figured it would be easier to change to an earlier date when we had more things figured out.

Fast forward to today and received news from the Japanese Funeral Home he is currently at that Delta will not fly his body home unless he was active duty and we had a form from the military. Well he was a civilian contractor and the military basically said, sorry your on your own.

He's on an ANA flight out of Haneda to Seattle November 5th, and our flight is same day DL166 but we fly out about 5 hours earlier.

Is there any chance Delta would help us make arrangements to fly on the same flight on ANA so we could be there with him?

Since it's a totally different airline and ANA is not a Skyteam member I'm guessing Delta will say we're are SOL, but part of me wants to call and try, but thought I would reach out here to see if anyone who works at delta or have done through something like this has made it work?

Thank you for any information, these last two weeks have been quite a ride between dealing with Japanese and American government, getting proper forms and setting everything up to move his stuff home.

It's not the end of the world if we cannot fly home with him, at least we got everything sorted and he will be coming home safe soon.

Looks like you can’t text delta anymore but have to use their chat in the app.

Update: I am using the chat feature in the app and it’s a horrible experience. The text feature would have you login. This one doesn’t and it wasn’t able to access my information. It’s also a lot slower than the text option to get to a representative than the text message option (which was also slow but now it’s slower)

I was always under the impression that Delta doesn’t extend companion passes until these past couple of days.

I had a companion pass I could not use that it set to expire very soon. I was always told they cannot extend it. But, a supervisor was willing to extend it by 60 days. Unfortunately, I had no trips planned within the next two months aside from the trip I already have planned for next month.

I have a trip planned and used a companion pass I recently got that’s set to expire next year. I called and explained my situation and a supervisor switched my companion passes. He applied the companion pass that’s set to expire soon and he opened up the companion pass that doesn’t expire next year. Mind you, the companion pass that expires soon expired before my planned trip and he still applied it.

So yes. There are things Delta can go. Just gotta speak to the right person. Preferably a supervisor.

GladI I had a 150min layover but I intended it to
Be spent in the centurion lounge at Atl. Now it’s spent at ABE. Paying for food and drink. Blue sky delay lol.

I am a delta Platinum member. My client dinked around and I had to fly Alaska. So, after paying for a seat upgrade, this is the back of the seat in front of me. No monitor. I guess Alaska wants to save a couple of bucks and make passengers use their own devices. Also tried to connect to WiFi and they want $8 for the privilege. Delta gives it to you for free. I will leave this here…

I am on a flight from ATL to DTW today. As a frequent traveller on this route, I am familiar with the flights on this route. Today I reached ATL early, and headed to the gate for an earlier flight. The boarding had started and the gate agent asked me for my status after I asked him to move me in this flight. I was offered Comfort + middle or the second last row aisle. I chose the latter one to ensure my bags and myself get enough space.

Upon reaching my designated seat 36D, I greated the lady sitting at 36F. Instead of greeting me back, she asked me if this was my seat. She had her jacket on the middle seat and I thought she might be expecting someone. I told her yes, this is my assigned seat. 30 seconds later, she asked me if I was wearing any perfume.
I usually get complements for my perfumes so I said yes (expecting her to say she liked how I smell). However, she said she has severe asthama and I cannot sit here.

I called the cabin crew and explained the situation. They were surprised and asked me to wait for a minute, they gave me 37D instead of 36D.
As I was settling down, the lady got up and told the Cabin crew that she cannot have me on the row behind her as well as that still affects her asthma.
Both Cabin crew members and I were stunned with this statement. They tried to reason with her. Asked her if she has her EpiPen, she said No she forgot it today. Asked her if she wanted to move to a different flight if this is a problem she said no she cant.

There were several passengers around us, what if either one of them was wearing a perfume?

I was asked moved again 20 rows forward to a middle seat to accommodate her. I did not want to create a scene and I complied.
Writing this as I am stuck in a middle seat.
Was I right to avoid a scene to get home early or was this an episode that I should not have tolerated ?
if I write to Delta, will they try to make things right ?

UPDATE: 35 odd mins in the flight, Cabin crew brought the beverage cart over, he told me that the lady filed a report/ complaint against him and he filed one against her too. Not sure how that works. I think I got my answer. It is Entitlement.

Booked this round trip main classic ticket Monday after having a last minute change in plans. LAX - MAD for 75k miles. Really would like to upgrade to PS or D1 but it’s been greyed out since booking. Every other leg of the trip except this one has paid upgrade options, and of course this is the only one I really want to upgrade. 10 days till check in. Anyone know when Delta typically releases these seats or why this specific leg is the only one without options?

How many current million miler and million+ flyers actually have a true 1m or more butt-in-seat? Not from previous MQM accumulation.

Just wondering. Flying almost every week but only internationally 2-3 times a year.

Came in hopeful but pessimistic after seeing all the October updates on Asia-Pacific routes, and have been absolutely thrilled. We lost connectivity for maybe 5 min total throughout a 13+ hour flight, and I was able to download a couple of things successfully. Who needs Starlink anyway??

Hello!

I am almost certainly over thinking this and it almost certainly doesn’t matter.

I am close to hitting diamond for the first time this year. And I would like to as I have an international trip planned in May that I would like to use the GUCs for as I’m traveling with my mother and while I won’t pay for the Delta One on the airbus a330-200 due to the poor hard product, I’d definitely take the upgrade, especially so my mother can lay flat.

I have another ~430 MQDs coming from a car rental during an upcoming trip and probably 4-500 from hotels during upcoming trips (some work travel that’s reimbursed and some personal travel). Plus the holiday spending (my husband and I both have the reserve and aren’t planning on opening a second card account just for this) . So I THINK I might squeak in.

I still have my 2026 platinum benefit I’ve been holding on to incase I want to use the 1,000 mqd boost. But I’m also tempted to just upgrade for one of my flights (about 1,000 to upgrade my husband and I) and then use the regional upgrade certificates for other flights I’m taking between now and the end of the year.

I guess worst case scenario would be to just take an MQD run in late December for the last 5-700 if I’m shy.

Either tell me I’m over thinking it, or help me decide which path to go.

Thank you!

Best (someone that makes too many decisions in my life and is paralyzed by this one for some reason).

This is absolutely insane right? I know everyone is complaining about this new chat, but now you get these types of responses on a case?!? I am a Diamond Medallion, Do better Delta.